Customer Reviews of Honda of Keene
Review type:
Swanzey Honda
Brake pads inspection
by Karina Mac on 01/23/2025updated 01/31/2025Service people always so attentive. My car was checked and determined the scratching noise may have been caused by salt, dirt and they cleaned that and nothing else needed to be done. But about 1 mile from the dealership the noise was back… but more quietly. When it was time to go up the hill by my house the noise was completely back. I called Honda and let them know. They told me to keep an eye on it and as soon as car wash was opened to bring it for a wash to see if it improves.. For the reason that noise is back I have to give some “nos” on survey here.It was all solved. I updated my report a while back letting you know that it was dirt/salt creating the scratching noise as suggested by the service representative at Honda.
Fair and Easy! HIGHLY RECOMMEND
by Eric_603 on 01/18/2025When purchasing a certified pre-owned passport, Honda of Keene was very fair and helpful. The deal was made online using and honoring all fair KBB values for both the purchase and trade-in. Arriving at the dealership, the staff was friendly… and the numbers did not change. This is my second great experience with Honda of Keene. HIGHLY RECOMMEND!Hello Eric, Thank you for your amazing review! We're thrilled to hear that your experience with purchasing your certified pre-owned Passport was fair, easy, and transparent. We truly appreciate your loyalty and your recommendation. We're looking forward to assisting you again in the future! Thanks again from Honda of Keene!
car service
by julie scala on 01/07/2025updated 01/13/2025Nate at Honda of Keene handled a recall and emission light service. He gave efficient, clear and professional details. The work was done under warranty; which Nate handled for me. I am very pleased with the experience.Hello Julie, Thank you for your fantastic review! We're so glad Nate was able to provide clear, efficient, and professional service while handling your recall and emission light issue. We truly appreciate your recommendation and look forward to assisting you again in the future! Thanks again from Honda of Keene!
Owner
by donthaveone on 12/20/2024updated 12/27/2024Everything was fine, courteous and expedient.Hello, Thank you for your feedback! We’re glad to hear you had a courteous and efficient experience with our service team. If there’s anything else we can assist you with, please don’t hesitate to reach out! Thanks again from Honda of Keene!
Recall
by Pam posey on 12/20/2024updated 12/27/2024I was very surprised when I got a call that my car was ready in an hour and fifteen minute later but before that he wasn’t gonna do the work because didn’t have the part until I spoke up and said I canceled my first appointment a week prior… so u had plainty enough time to have the part in and then the service representative changed his tune. And not only that if the work couldn’t get done out of curiosity I asked about a loaner Nathan said that you could not get me a loaner. The scheduled first appointment was Tuesday December 10, 2024 had to cancel because I didn’t want to wait around in the service station for my car to get repaired and my ride fell through then I made another appointment which was Thursday the 19th 2024. I was happy that the work got done and I hope this doesn’t happen to me again in the near future.Hello Pam, We apologize for any inconvenience or misunderstanding. Please email customercare@fentonautosales.com with your name, email and phone number so we can look into this further and come to an appropriate resolution. If you would prefer to call, you can reach our Operations Direction at 603-354-5120. Thank you - Honda of Keene
Recall fix and state inspection
by JennyKa on 12/24/2024Nathan was my service rep and he did a great job letting me know what was happening with my fix and letting me know what everything was going to cost. In and out in the expected time!Hello, Thank you for sharing your positive experience with us! We’re glad to hear Nathan provided excellent communication and kept you informed throughout your recall fix and state inspection. We truly appreciate your trust in us and your recommendation. If you need anything else, don’t hesitate to reach out! Thanks again from Honda of Keene!
CRV Recall
by Patricia on 12/16/2024This was my first experience with the service department at Honda of Keene and it was excellent, my car was taken right in and was done well within the time frame given plus I found the service department people very friendly and… knowledgeable.Hello Patricia, Thank you for sharing your positive experience with our service department! We're so glad to hear that your CRV recall was handled efficiently and within the given time frame. We truly appreciate your recommendation and look forward to serving you again in the future! Thanks again from Honda of Keene!
recall
by honda recall on 12/07/2024updated 12/16/2024Done veryprofessonally and the sevice writer was great!!!!!!!!!!!!!!!!!!!!!!!!Hello, Thank you for your great feedback! We're thrilled to hear that your recall service was handled professionally and that you had a positive experience with our service writer. We truly appreciate your recommendation and look forward to assisting you again in the future! Thanks again from Honda of Keene!
Michael P. Bentley, Owner
by Michael on 12/12/2024My 2018 Honda CRV went into limp mode with all lights flashing on the dash. Problem diagnosed and resolved by the replacement of the four (4) fuel injectors. Prompt service, good communication and fair price.Hello Michael, Thank you for sharing your experience! We're glad we could promptly diagnose and resolve the issue with your 2018 Honda CR-V. If you have any further questions or need assistance in the future, we're always here to help. Safe travels and thanks again from Honda of Keene!
2025 Honda CR-V
by Corliss on 12/04/2024updated 12/11/2024Other than a really long wait, working with Jim Lapointe was a pleasure.Hello Corliss, Thank you for your feedback and for choosing us for your 2025 Honda CR-V! We're glad to hear that working with Jim was a pleasure. We appreciate your patience during the process and will continue striving to make every experience as efficient as possible. Enjoy your new CR-V, and thank you for recommending us!
Honda of Keene service rating
by Torykaz on 11/29/2024updated 12/05/2024Talking with leasing service representative and with maintenance service person.Both people were very knowledgeable, polite, and helpful in making decisions about my concerns.Hello, Thank you for sharing your positive experience with us! We're thrilled to hear that both our leasing and maintenance representatives were knowledgeable, polite, and helpful in addressing your concerns. If there’s anything else we can assist you with, don’t hesitate to reach out. Thanks again from Honda of Keene!
Fantastic Service
by Sharon L on 12/04/2024I took my car in for switch to winter tires and a State Inspection. They also gave my car a thorough lookover and recommended some maintenance services to help keep my car running at it's best which I greatly appreciated. As a Senior… Citizen I want my car to last a long time.Hello Sharon, Thank you for your thoughtful review! We're so glad to hear that you had a great experience with our service team. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly value your trust and look forward to serving you again in the future! Thanks again from Honda of Keene!
Car purchase
by Billyqwe on 11/19/2024updated 12/03/2024Overall, my experience was good. Alex and Jeremy were very helpful. Whoever the other sales manager is at the front desk (not Alex), I believe his name is Eric, was very rude. I overheard him complaining about “running this guys numbers for… the 7th time.” Pretty big deal to make sure your numbers are right when buying a new vehicle. His attitude and demeanor left me very frustrated and was not worth my time to confront him. Also was openly complaining about other job related things openly in front of everyoneHello, We apologize for any inconvenience or misunderstanding. Please email customercare@fentonautosales.com with your name, email and phone number so we can look into this further and come to an appropriate resolution. If you would prefer to call, you can reach our Operations Direction at 603-354-5120. Thank you - Honda of Keene
Sales
by Chris 2024 on 12/02/2024Jim was helpful and answered all our questions while we secured a lease on a vehicle.Hello Chris, Thank you for your review! We're glad to hear that Jim was helpful and able to answer all your questions while securing your lease. If you need any further assistance, feel free to reach out. Enjoy your new vehicle, and thank you again from Honda of Keene!
Honda of Keene
by SuMurata on 11/28/2024I want to commend John Damico, Asst Service Manager, for his kind help today. He explained the assessment of issues w my Odyssey and helped me to navigate through what needed to be done now and what could wait. I promised to return for… another service…and assured him that I drive a different car in snow if there’s too much of a problem with, say, tire wear. I totally trust John and am glad he works for Honda! I’ll be back!Hello, Thank you for sharing your experience! We're so glad to hear that John provided you with clear and helpful guidance during your service visit. We look forward to seeing you again soon and are always here to help! Thanks again from Honda of Keene!
Top notch service from Honda of Keene
by Sparky92 on 11/23/2024Nathan was great with my service call. I had a clear understanding of the work to be performed and the time the work was promised. Thanks, NathanHello, Thank you for your kind review! We're so glad Nathan provided top-notch service and kept you informed throughout your visit. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to serving you again! Thanks again from Honda of Keene!
Service advisor
by Lorri Hall on 11/18/2024Was quick and very pleasantHi Lorri, Thank you for your kind words! We're glad to hear our service advisor provided quick and pleasant assistance. We appreciate your feedback and look forward to serving you again in the future! Thanks again from Honda of Keene!
Stephen D
by Stephen D on 04/29/2021Quick, knowledgeable, gets right the first time!Hi Stephen! We are so happy to read such a great review about Honda of Keene! We appreciate the opportunity to earn your business. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Drive safely, Honda of Keene
Rich
by Richard M on 04/21/2021Our sales lady was very knowledgeable, took great care in answering our questions or finding out information we requested, and never once pushed us into any services or add -ons that we did not want or need.Thank you so much for your positive comments about Honda of Keene. We truly appreciate the opportunity to work with you over the years and look forward to many more! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day! Honda of Keene
Robert Taylor review of Honda. Keene
by R K Taylor on 01/27/2021Shane , in customer service , more than met my expectations. Making certain that all my concerns were addressed and kept in contact with me during the time my car was being serviced. Tyson ,the mechanic , must have done a great job… since all systems are running greatHi there R K Taylor! Thank you for your kind review; we are happy to pass along your comments to Shane, Tyson, and the team here at Honda of Keene! Thank you for the opportunity to earn your business. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best wishes, Honda of Keene
Great service!
by RiccyDee on 11/17/2020They were clear and infomative about what needed service. Work was completed when they said it would be and it was all done in a reasonable amount of time.We're so glad to hear you had a great service appointment with us! We're always working to deliver a positive experience such as this with every visit. If there's anything further we can do for you, we are happy to help! Have a great day, Honda of Keene
Honda of Keene is committed to covering the powertrain of your new Honda forever!
Program covers repairs to components of the engine, transmission, and drive axle including seals and gaskets
Program is offered free of charge exclusively to Honda of Keene customers.
No time limit. No maximum number of claims. No aggregate dollar claim amount per life of contract.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Hello Karina, We apologize for any inconvenience or misunderstanding. Please email customercare@fentonautosales.com with your name, email and phone number so we can look into this further and come to an appropriate resolution. If you would prefer to call, you can reach our Operations Direction at 603-354-5120. Thank you - Honda of Keene
by Tia Messer on 02/17/2025