Honda of Keene
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Dealership Service Review
service Rating
Unnecessary maintainence recommended
Written byon 05/11/2025
I went to Honda of Keene to get a recall service on my 2023 Honda CR-V. At the end of the service, which was promptly done, they recommended that I get both me transmission and differential service with a fluid change for the cost of $300+. My car only had 30,000 miles on it, and I declined the service. I went and checked with my normal mechanic, and he said that such a service was totally unnecessary at that mileage. Perhaps it would be needed at 60-70,000 miles but not at 30,000. This clearly seems like an attempt to sell me as service I did not need in order to get an extra $300 out of me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Tia Messer on 07/07/2025
Dealer Response
Hello,
We apologize for any inconvenience or misunderstanding. Please email customercare@fentonautosales.com with your name, email and phone number so we can look into this further and come to an appropriate resolution. If you would prefer to call, you can reach our Corporate Operations Director at 603-354-6002.
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