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Customer Reviews of INFINITI of Nashua
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79 sales reviews
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Great dealership to work with
by Herbert on 04/17/2025Nothing short of great service and respect.Purchased used vehicle
by Lynn Hoague on 11/24/2024I can not say enough good things about this dealership! Our salesperson Danna was amazing!! She took the time to show us all the options on the car and even gave us vehicles to look at within our budget. From start to finish we felt… relaxed and comfortable working with her. She even reached out a week later to make sure everything was going well and that I was enjoying the vehicle. Jimmie is her sales manager and was so helpful in bridging the gap when we were unsure of which model made sense for us. The finance person, Amine was so nice and kept everything moving along even though it was past closing. Every person we were in contact with was professional and kind. They make you feel like you are part of the Infinity family. The Showroom is absolutely beautiful and the waiting area is also top notch. I am looking forward to returning to get all my service appointments taken care of by this establishment! Overall my experience was wonderful!!Hi Lynn Hoague, thank you so much for your positive comments about INFINITI Of Nashua!
Certified Sales & Leasing
by Rdionne on 09/14/2024updated 09/20/2024Zavier Louro was so friendly and welcoming when we arrived. Very informative and made us feel well taken care of.Rdionne, we really appreciate your positive review! Thank you, and have a fantastic day!
Great car
by Pcurley on 01/12/2024Great car buying experience. Alexi was was very helpfulWe appreciate your positive review about your recent experience with us!
Love my new QX60
by Jon on 12/04/2023Loved my experience with Infiniti of Nashua. Alexi and Randy were extremely helpful with the purchase. Will 100% buy our next car there!Jon, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, INFINITI Of Nashua
Jordan Sales Rep
by BluButy on 10/25/2023Jordan was very helpful and a pleasure to work with. He followed through on contacting me when the right vehicle was available.Blubuty, we really appreciate your positive review!
Knowledgeable Product Specialist
by Carol1784 on 05/15/2023Just bought a CPO 2020 QX60 from John D at Infiniti of Nashua and it was one of the better car buying experiences I’ve had. John took the time to find out what I was looking for in my next vehicle and point out the features and benefits… that would be the most important to me and my family. I’ve been to several dealerships in the past few weeks and this was the first time anyone took the time to assess my needs. Thank you, John!Carol1784, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Nashua!
Average Joe
by Wheat straw on 04/28/2023Wasn’t bad I thought we could get to where I needed to be a lot quickerWheat Straw, thank you so much for the positive review!
Quick process friendly people great prices
by Jddacosta on 03/17/2023Bought a 2018 passat saw the price online got approved fast no that’s the price if you do this , Jordan was super friendly to work with had me do most of the paper work online an when I went it it was super quick to finish up no wasting… time an made it super easyJddacosta, we are very happy we could provide you with a positive experience!
Infiniti Sales
by Roberta on 02/20/2023Very Knowledgeable and friendly staffRoberta, we really appreciate your positive review!
John Deveau
by Lindsay on 12/30/2022John was extremely friendly and helpful. He made sure that we got everything we wanted. Highly recommend!Hi Lindsay! We're so happy we were able to help you out!
Terrible experience
by Stephanie Tranchemontagne on 10/21/2022To say I am furious about my experience is an understatement.I made an appointment to come from Maine to Nashua to test drive an Infiniti QX60. When I arrived the to test drive the car, you could it smelled so bad of cigarette smoke you… could smell it from the outside of the car. Jordan said they could take care of the smell if I were to purchase the car. Why they wouldn't have done that beforehand I don't know. I ended up purchasing a different QX60 that was certified used. I wanted a specific mat for the back of the car which wasn't in stock so Jordan went online and ordered one to be shipped to me. When I received it, it was not what I had wanted it was actually the same mat that the car came with. I called and spoke to the parts department and they said I could ship it back but would have to pay for shipping. Shipping was almost $60 and the mat cost less than $80. I contacted Jordan and after several emails he agreed to pay the shipping.(I can provide these emails if you would like). I never received the reimbursement from Jordan, I had to email him several times a week to even get a response. In addition, he never contacted me after I purchased the car to see how I liked it. Fast forward, Jordan had told me to bring it to my local Infiniti Dealer after I drove it 5,000 miles to have it checked and the oil changed which I did. The first time I brought it they found the transmission pan gasket and output shaft seal needed to be replaced(which was covered by the warrantee) and there was recall on the vehicle. They ordered the parts and I brought it back yesterday, October 20, 2022 once the parts were in. While they were repairing it the found that the CV Axel and bracket were seized together and needed to be replaced. The cost to fix this will be approximately $1,000.00 and for some reason this is not covered by the warrantee. I am not sure why seeing it is a Certified Used Vehicle that I have only driven about 6,000 miles. I was told there was a bumper to bumper extended warrantee because it is certified. I plan to follow up on this with Infiniti. Prior to the purchase of the vehicle I was in contact with Infiniti of Nashua frequently and they always responded to me promptly. As soon as I purchased the car it was close to impossible to get Jordan to return any of my emails. This is extremely poor customer service and Jordan lied to me about paying for the cost to ship the mat back. I am very disappointed and would never recommend anyone purchase a car at Infiniti of Nashua. I actually have two friends who are interested in buying a the same car and have let them know what my experience was like.I would like to be able to remove my original post but I don’t think I can. Since posting this I have received the reimbursement for the cost to ship the mat back and the service manager reached out to me about repairing my car, which was actually under warranty. I brought my car back to Infiniti of Nashua, was given a loaner, and everything was fixed at no cost. In addition they detailed my car inside and out for free. I feel like things were rectified in a professional manner and working with Kristen and Victor was a pleasure. Their communication was excellent. I would have to change my overall rating because of the terrific service I received.
Good Team
by Infiniti Guy on 04/19/2022The team is very helpful, they all went out of their was to ensure I was taken care of. From the receptionist to the finance manager, all very kind, welcoming, and friendly.We appreciate your positive review about your recent experience with us! Thank you Infiniti Guy!!!
Do not buy from Infiniti of Nashua
by Heather on 09/30/2021Do not buy your car from Infiniti of Nashua. I purchased a certified 2019 QX50 with around 26,000 miles 60 days ago. It broke down less than 24 hours later then again less than a week later. Now a warning light is on intermittently. In… the shop 27 out of 30 days of ownership. The GM would not buy back or swap the car out for another on the lot and told me that cars break down and they fix them, thats why they warranty them. Unfortunately a warranty does not replace all the time I lost and confidence in this vehicle. Not to mention roadside assistance allowed the car to sit over night on the side of the road for 22 hours... buy from a dealer who will stand by what they sell. The GM and sales department at Infiniti of Nashua will not.Heather, we are sorry to hear that you have lost confidence in the vehicle you have purchased. We can't control how the vehicles behave, but we can control the effort we put in when trying to repair and make the vehicle preform properly. We will continue to be here and give great service should yo u need it again.
Sandy is the reason this place gets a 5star
by Yousuf on 09/10/2021This has been my best car buying experience ever and it’s only because I coincidentally met the best sales person I have worked with named Sandy. She made the process truly painless and fast! I filled out the basic paperwork and told her… how much I wanted to pay per month, she did not waste my time and showed me the two cars that made it easy to choose. Sandy worked with the manager and the finance person to make sure I was where I wanted to be. In fact I had just moved to NH, and Sandy worked her magic to allow them to release my car without a NH license (but with other paperwork). If I could I would give this review an extra star for Sandy and her professionalism. Thank you for my first Infiniti purchase.Horrible After Sale Service
by Mark Johnson on 07/24/2021Should be less than 1 star. Car buying experience was good, car itself was great. Unfortunately it was totaled in an accident. Attempting to get refund of pro-rata portion of the GAP Insurance and the Extended Warranty from the Finance… Department has been beyond awful. 4 Months of emails that went unanswered, wasted time, and empty promises of resolution. Had to resort to sending emails to the entire senior management team and the CEO. Emailed Infiniti Consumer Services to get anything even acknowledged. Still, not resolved despite promises. Final email today to include the NH Consumer Protection Bureau and a news channel that assists and airs unfair business practices. Would never deal with them again, and unfortunately the same ownership group owns all other Infiniti dealerships in my area.Incredible service
by Bruce on 02/10/2020This experience with Sandy has been like no other. Her geniunous, relatability and kindness allowed me to trust her to sell me the car of my dreams. She did not stop till I drove off the parking lot.....Sandy's personality and likeness… is a rare find and I'm glad the Gods were on my side when I walked into infinity ....I will definitely tell everyone I know!!!Great experience. Thank you Michael!
by Mr Hong on 09/29/2019After visiting several dealerships in the area, I’m glad My family and I stopped At this infinity dealership. Michael, the sales person there, Was fantastic. He was professional, patient, and knowledgeable. He really took out all the… preconceive notion’s I had about car sales people - Not just by his words, but his actions. My wife and I felt like we were listened to. Of the 6 car sales people that we met on our car buying journey, he was the first one that we felt was passionate not only in closing a deal, but also to help us feel reassured all along the way. Buying a car is a big decision. It can also be intimidating for us who do it only every few years at most. Kudos to staff and the managers at this Infiniti dealership for making this process comfortable. I look forward to doing business with Michael again in the future , And highly recommend him to any of you out there looking to buy a great car from a genuinely nice and honest salesman. HHCriminal
by Jennifer on 08/29/2019My first experience with Albrecht and I found INFINITI of Nashua to be borderline criminal. They insisted on taking a $500 deposit for a car that I was returning to complete the paperwork for the next day. The $500 was never deducted from… the total price of the vehicle and never refunded to the card. After the sales rep Amine dodged numerous calls and ignored my texts I started leaving voicemail for various sales managers. Never received a call back. It took a month of chasing people to have the money refunded. When I asked if they would've ever refunded the money if I hadn't wasted hours following up on it, sales manager Dave simply said 'no'. If you buy a car here count on: 1) a ridiculously low trade in appraisal 2) they WON'T LET YOU PAY CASH- literally would not sell me the car unless I agreed to five months of financing 3) the most obnoxious warranty sales pitch that you'll ever endure 4) so many delays in the registration that you will be forced to drive the car illegally 5) completely unresponsive service and spending hours of your life following up on every detail after purchase. Most importantly count on bringing a calculator to check every number they try to quickly breeze by you. Or just buy a car somewhere else. Kelley wasn't bad.Infiniti Car
by Funrider on 07/18/2018Infiniti of Nashua is a best in class dealership. The salesman and general manager were responsive to all of my questions as I worked through the car features vs price point that I wanted and could afford. They helped me understand their… sales and service model, and were willing to go above and beyond with their explanations to ensure I felt comfortable with the car buying experience. It was a pleasure getting honest and forthright answers to my questions. When I arrived to pick up my car, it was clean, gas tank was filled, and my home address was programmed into the Nav System. The salesman, Keith, went through all of the car features and patiently explained a few of them more than once as I learned how to set up and use the car features to customize what I wanted to display. Everyone was friendly and customer oriented. As I drove out of Infiniti of Nashua, I knew that it wasnt just about the car sale, but more about how they could satisfy me for the long term.Awesome
by Grams12345 on 07/10/2018The entire staff was really efficient and friendly trade offs were available for options. No pressure was applied. Financial options were available and fair. I love my car and am very happy with the dealership I purchased it from
About our dealership
What sets us apart
INFINITI OF NASHUA has a state of the art facility built for our customers to enjoy while they visit us for any of our services. From relaxing in the Lounge watching Cable To using our Free WIFI while you enjoy some refreshments.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Herbert, we're glad you had such a wonderful experience with us!
by Anthony Bivens on 05/15/2025