Customer Reviews of Irwin Ford Lincoln
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The following reviews are more than two years old. They are not included in the overall rating.
90 reviews
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Maintenance and recall
by Reppucci on 05/17/2018All services complete and satisfactory. Done is a timely manner. Very friendly staff.The Works Service
by MarkJoh on 05/01/2018The Works service was great . 9:00 appointment got right in and was back on the road at 9:30 . Nate was very helpful and friendly .Quick lane
by Darlene0714 on 03/29/2018Went in to quick lane today and the gentleman Robert Matheson was very easy to talk to and explained everything to me perfectly he was very polite and professional I will definitely be coming back I enjoyed the service that was proved.Always Great Service
by KGifford on 03/20/2018Irwin's has always exceeded my expectations in sales & service! They are dependable, friendly and accommodating. I highly recommend Irwin's Automotive Group.Irwin Service Department
by Jmartel48 on 03/16/2018Went in for service because my maintenance light came on. I thought I needed an oil change and tire rotation but Nat Hoyt was very informative in letting me know that all I needed was the tire rotation at this time and could still go 4,000… miles before my oil change. I was very appreciative of his honesty, being an older lady and new at taking my car to a dealership. This speaks volume to the people working at Irwins.Excellent and knowledgeable service
by KathyBev on 02/26/2018I like it when the service person I'm working with really knows what they're talking about. Robert Matheson was incredibly knowledgeable and happy to talk me through what was going on with my car. Problems solved! Thank you Robert!service at quicklane
by siamezelady on 02/15/2018When I need service to be done on my vehicle I never have a problem...Billy at Quicklane always gets me in as soon as possible and the work is always top-notch..Thanks Nat
by Brenda57 on 12/07/2017Excellent 1st experience. Got there earlier than my appointment, took me right in. Was out before my scheduled appointment. Nat was very polite , thanked me for coming in and I could call if I had any questions. Price was right. 1st Service… no change.Quicklane is life
by rabit67 on 11/07/2017Quicklane is the place to be When you need it done fast and correctly the first time. Jessie and bill were amazing and the boys out back were great.Excellent service and friendly staff
by BrianT1019 on 11/03/2017Recently had servicing performed on my vehicle. what a hassle free process and helpful staff and technicians. Loaner car provided for my convenience for the two days my vehicle was being evaluated and repaired. Communications were great, to… include progress updates to completion. Special thanks to Llyod Miles, Jeff Peterson and Mike Wood for ensuring my vehicle was properly taken care of. I loved the unique maintenance binder that outlined the problems found, the maintenance solutions and service recommendations (to include pics of problem area) Will definitely recommend the service dept to others and continue to have my vehicles serviced here. Thanks guys BrianAwesome customer service!! Thank you!
by RIngham on 10/12/2017Last week I made my appointment on line. Picked the day and the time that worked for me. Loved the web site. Convenient. I was surprised when the three different service people could not find me listed on the system for a appointment.… But they worked me in to the schedule right then. Thank you Ken Brace. Very professional. My vehicle was serviced timely and I was completely satisfied. I did forward the email to Irwins to check out why the appointment was not scheduled.Always a good experience at Irwins
by tomslnsc on 08/24/2017Cannot do better than Irwins, I highly recommend them for purchase and service of new and used vehicles.Great Service & Personal
by Shamrocks on 08/11/2017First visit to Irwin Ford for checkup, tire rotation,and fix 60/40 seats. All went well, but auto has to be there for all day to fixed seat properly.Ken Brace explained what was done what has to be done(Seats) and why.John Ferullo
by Guinness on 08/01/2017I want to compliment Ken Brace, he is knowledgeable & very professional, it was a pleausure having Ken as my contact personmaintenance and state inspection
by CarolynD on 06/29/2017I found Mike Smith and all the Irwin team members professional. I will continue to bring my vehicles there.Tired of being let down by Irwins. Unfortunately zero stars isn't an option
by ebrucie on 06/25/2017On June 10th Irwins was to do a 10000 Mile service including an oil change and a multi-point inspection. Irwin as far as I can tell only did the oil change. I purchased my car from them last year, which was a painstaking process in itself.… I had to bring the car back to get the tire pressure sensors replaced because apparently there were aftermarket ones installed in my brand new 2016 Ford Fiesta ST. At my "service" on June 10th 2017 they let me down yet again. Yesterday, June 24th I had a warning light about my temperature and I stopped driving and immediately checked and my coolant. It was low! My husband and I were able to add coolant (although not the Ford long life brand) right away. My husband and I then checked the other fluids that should have been topped off and checked during the oil change multi-point inspection and 10000 mile service. These fluids were also low with the exception of the windshield washer fluid (which is not detriment to the vehicles operation and won't cause damage if low) A few hours later, my vehicle service light came on .. The orange wretch...they clearly forgot to tell my vehicle that it had received it's 10000 Mile service. Or maybe the vehicle realize that it didn't actually receive the service. My car uses coolant not only for the engine, but also for the turbo. This could have caused severe damage! My car is now going to need a coolant flush and replacement with the Ford proper coolant, that should have been in it in the first place, as well as extra dot 4 brake fluid. I am hoping Irwin will do these things and actually perform the 10000 Mile service, but I won't hold my breath. I will also have to take my personal time to travel over to Laconia which is an hour away from my home to have this rectified. Irwin supposedly has vehicle care commitment and gives me peace of mind. They do not give me peace of mind, in fact the opposite, and I don't feel like they're committed to my vehicle or me as a customer. I have never been let down more by any other dealership and Service Group. I will make sure to tell everyone I know not to go to Irwin especially if you don't want your car damaged. I understand the service of the oil change was free because I purchased my car there, but that doesn't mean that I don't expect them to perform the service. Also my battery cover is cracked and broken and there's no mention of that . I want to impress I have owned this brand new car for less than a year and have brought it in for every service and oil change that it needs since I purchased it. I urge you not to take your car here if you truly want it cared for. They are reporting services on my invoice that they are not performing. And stating that the results of my "world-class inspection" is all green and ready to go when it was not. No suggested services, all green. Please care for my car, not assume that because it's a 2016 that these things are okay, or that because the service isn't making you profit, that you don't do it. Also on the printout showing that everything is "green and good to go", the phone number for the assistant service manager Bob Abbott [phone number removed] belongs to a resort. The only positive thing I have to say is the service people at the desk at the main office not are polite and kind.Oil change, tire rotation
by mikeconant on 06/25/2017Our Service Supervisor, Nat Hoyt, was very pleasant and efficient. He made sure we didn't need any additional services then invited us into the customer waiting lounge. Our vehicle was taken into the shop and serviced almost immediately and… we were on our way in much less time than we had anticipated. Great job! Thanks for the great service.Great Service
by egetchelllacey on 06/23/2017I bought a 2013 Prius C from Joshua B. at Irwins at the beginning of this week and had a great experience buying. This is the first car that I have personally bought, so Josh was understanding and patient with my questions, and explained… everything as we worked through the process. I originally came in several weeks ago to look at a different car, put a deposit down, went and looked at another car at another dealership fell in love with it, almost bought it, but the car ended up selling before I could. When I came back to Irwin to look at the Prius, Josh was ready and willing to help me start the process again. Even after I bought the car, he continued to help me with questions I had. Thanks Josh for a great car buying experience.2011 Toyota Tacoma sport
by Tacomagirl on 05/16/2017I do not normally bother writing reviews but the service I received yesterday was beyond exellent. Although they were booked solid Mike Smith took my 7 year old truck in to check out the dead battery and while it was there attended to some… other maintenance issues that I knew existed. It was finished in a couple of hours, I'm still amazed and very pleased with the support.Oil change
by Kevinsboat on 05/02/2017Excellent service. Nick Courchaine was very professional.excellent staff rep
by crashski on 04/21/2017very happy and will return any time my mustang needs service.
About our dealership
The Answer Is Simple Here...
When it comes to finding a place to buy your new car, SUV, or truck here in Laconia, NH, it’s all about finding a place that you’ll want to keep coming back to. And at Irwin Ford, we want to make that decision simple.
We do that by sticking to the rules that have governed our business since we started in 1951. To us, it’s all about treating you like a friend, offering low and transparent pricing, and making our community the priority. When you buy at Irwin Ford, you’ll know that you’re buying from a dealership that you can trust and you’ll keep coming back to.
We Treat You Like A Friend, Plain and Simple..
One of our biggest rules has always been to treat our customers the way we’d like to be treated. We do that by creating a friendly atmosphere where you feel comfortable and confident, from sales to service. You’ll enjoy your experience with our friendly product specialists, who can’t wait to pass their knowledge along.
Amenities
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Authorized Parts Store