Customer Reviews of Subaru of Keene
Review type:
Tremendous buying experience
A stellar salesperson
by HappyInNH on 01/22/2018Every step of the process was excellent -- including some tough moments over bottom line brinkmanship. I can't speak too highly about our salesperson who was unfailingly available, helpful, and friendly.LOVE my Crosstrek!
by Nemo5788 on 11/20/2017I had a great experience at Subaru of Keene. I ordered my car, but was able to test drive a similar car on the lot before hand. Delivery was quick, and informative. Id never used Bluetooth and they explained everything for me!thank you!Thank you for taking the time to review us and so pleased to hear you're loving your Crosstrek! Have a great rest the year in your new Subaru and please don't hesitate to call or stop in with any future questions about your new vehicle or for regular service. Regards, Subaru of Keene
A Subaru of Keene Family
by newbeginnings on 11/20/2017Since 2015, we have become a 5-car Keene Subaru family. Our sales representative, Kathy Kelley, has been with us through all the purchases: a new 2016 Forester for our daughter's father, a used Forester for our daughter, a used Impreza… for our granddaughter, a 2018 Forester for me, and lastly, a 2018 Outback for me. After having the 2018 Forester for only a few weeks, I decided I really preferred owing and driving an Outback. I had driven my 2005 Outback for 12 years, and really missed having that model to drive. Subaru of Keene was very helpful and reasonable in making the trade for me. Not only is Kathy Kelley outstanding in all ways, but the entire dealership reflects quality, knowledge, and a clean and pleasant showroom and facility. The Business Manager, Stephen Brynn was professional and knowledgeable in all aspects of the financial transactions I made with him. For anyone driving by our Keene home at times in the past three years, it appeared from the driveway that perhaps we owned the dealership because of all the Subaru of Keene license plate holders on the cars! Thanks Subaru of Keene, JH.Thank you, JH, for the kind review and for your customer loyalty over the years and across the whole family! Pleased to hear Kathy Kelly and the rest of the team have been so helpful to you over the years and with your most recent purchase. Enjoy your new Outback and we look forward to assisting you with any of your Subaru needs in the future. Have a great holiday season! Regards, Subaru of Keene
Happy Driver
by Bluebird on 11/07/2017I went in to gather information about Leasing as an alternative after some bad used car choices and was impressed right away that I wasn't pounced on in the lot! After browsing around I took a deep breath and went inside. I was greeted… by John with a friendly, reassuring smile which put my mind at ease a bit. We took a test drive in a Limited Crosstrek and he actually listened to me asking me questions on the ride. When he found out what I was looking for instead of trying to sell me the Limited he told me he could get me everything I wanted in a Premium for less money! Wow, a salesman who wasn't pushing the bigger sale! That impressed me. John and the finance team worked with me patiently answering my questions to make me happy with the deal. Again, wow! Thanks so much for making my experience so pleasant! Rose W.Thank you for taking the time to rate and review us on Edmunds! Pleased to hear you had the chance to work with John in sales and that he and the team were able to get you a great deal on the vehicle you wanted and provided a transparent experience from start to finish. Enjoy your new ride and should any questions or concerns come up please don't hesitate to ask. Regards, Subaru of Keene
Keene Subaru Love
by tcbel15 on 11/06/2017John Hannon and the entire team at Keene subaru were very welcoming and professional. Every amazing feature Subaru offers was explained to us in detail and with patience. John did a great job at helping us find the right car for us. The… price, the trade-in and the warranty can not be matched! Hassle free stress free really does exist at Subaru of Keene. Thank you John for thinking of my 2 puppies who had 2 subaru dog toys waiting for them in the back seat of our new impreza. All around an excellent dealership very much worth the trip. Thank you!Thank you for taking the time to rate and review us on Edmunds! Pleased to hear John Hannon in sales and the rest of the team were welcoming and professional and that we were able to get you a great deal on a vehicle you love! Congrats again and we look forward to assisting you in the future for sales or regular service maintenance. Regards, Subaru of Keene
So happy with our experience at Keene Subaru!
by vermontmom on 11/02/2017My husband was buying me a car for my birthday. After looking at Hondas and Nissans, I knew that I would go back to our tried and true Subaru. We've had an Impreza for a few years now, and I decided I wanted something bigger for… transporting bikes, skis, the dog, etc. Based on good word-of-mouth, we went to Subaru of Keene and immediately knew we'd made the right choice. We worked with Kathy Kelley, who was patient and took plenty of time with us. We tried out a couple of different models, did a couple of test drives, and settled on the Outback. While Kathy offered us all the upgrades and extras, she didn't try to hard-sell us. She was able to answer all our questions; anything that she wasn't sure about, she double-checked for us. We were in the dealership on a Saturday and our car was ready for us on Wednesday. When we picked it up, Kathy sat with us in the car for over 30 minutes, showing us how all the bells and whistles work. I have never had this experience buying a new car before! Usually, you're left alone with the owner's manual and end up not really using half the features of your new car. I actually have Bluetooth hooked up for the first time! Kathy was fun to work with, good sense of humor and not pushy. We also had a good experience with the finance manager. All in all, I can't say enough good things about Subaru of Keene.Thank you for taking the time to rate and review us here! So pleased that you got the opportunity to work with Kathy in sales and that she was a pleasure to work with! Most importantly, glad to hear she and the finance team were able to help you get a great deal on a car you love! Congrats again and we look forward to assisting you in the future for any of your Subaru needs in sales or in service. Regards, Subaru of Keene
Subaru sales
by Cdailey on 10/30/2017Matt was very kind and professional.He may not have known all the answers to our questions but certainly knew where to find them. It was a pleasure to work with Matt.Congrats and thanks again for taking the time ti rate and review us here! Enjoy your new ride and please don't hesitate to call or stop in with future questions about your new vehicle or for regular maintenance. Regards, Subaru of Keene
2018 Forester
by cgjim43 on 10/24/2017After seeing a car I was interested in on the website I decided to go in and check it out. I met salesman Joe Rella on arrival and he located the car and we went for a test drive. He was very helpful and explained every single detail about… the car. Joe was patient with me even though I didn't make it easy for him while we negotiated a price for my trade in. We came to an agreement I thought was fair and I purchased the car. Joe also answers emails right away which is a plus.Thank you for taking the time to rate and review us on Edmunds! Pleased to hear you had the chance to work with Joe in sales and that you were able to get a great deal on a vehicle you loved. Congrats again and please don't hesitate to call or stop in with any questions or for regular service. Regards, Subaru of Keene
great experience
by Coreyrryan on 10/12/2017Joe was very willing to help with all my needs while not being too forward in the pushing of the sale or accessories. He went above and beyond in helping me pickup my car. I was very impressed with him.Thanks for the review! Congrats again on your purchase and don't hesitate to call or stop in with any questions or for regular service. Regards, the team at Subaru of Keene
Excellent Experience
by WebQueen on 10/07/2017It started when Kathy sent me an email introducing herself, and let me know that I could contact her with any questions/concerns since the end of my lease was coming up. That in itself was VERY helpful since I did have lots of questions,… but I'd been postponing making any calls since I was afraid of just getting pushed through a hard-sales pitch. When I met with Kathy for our appt. she put me at ease immediately -- she even met me at my car door before I'd had a chance to get out of my car! She was patient with me throughout my hemming and hawing (and there was lots of that), she listened, she offered suggestions, she scolded me to stop playing with the bottle of blue dye... I trusted her. I honestly wasn't expecting to make any decisions when I walked in, but I felt very comfortable committing to a purchase then and there.Thank you for taking the time to rate and review us here in Edmunds! Pleased to hear Kathy's proactive and professional service helped you address your concerns during lease-end and helped you find a great deal on a new vehicle you loved! Enjoy the new ride and please don't hesitate to call or stop in with any questions or for regular service. Regards, the team at Subaru of Keene
Stress free car shopping
by 1stSubaru on 10/06/2017Subaru of Keene made shopping for a new car stress free. No high pressure sales pitch. Instead, our sales person, John Hanson was courteous,knowledgeable,patient and extremely helpful. The sales and finance managers were equally… professional. Highly recommend this dealership.Thank you for reviewing us here on Edmunds! Pleased to hear we were able to provide you a stress-free car shopping experience and that the sales team was able to help you find a great deal on a vehicle you love. Congrats again and thanks for choosing Subaru of Keene.
New Subaru
by kochman on 09/30/2017I recently bought a 2018 Impreza at Subaru of Keene. It was a pleasure to deal with salesperson Joe Rella,He was easy to deal with and very knowledgeable about the Impreza. I have bought all of my cars since the mid 1990s from Subaru of… Keene. They also have an excellent Service Department.Mike Golson salesman
by Neburke on 09/09/2017My experience buying my car at the Subaru dealership in Keene, was excellent. My salesman Mike Golson was knowledgeable, professional, and courteous. As soon as my husband and I walked in the door he greated us with a smile and asked he… could help us. We appreciated his attentiveness, and interest in helping us find a car we really wanted. With his help he located the exact car that suited us. We love our new car, since then he has followed up with a few phone calls to check in with us making sure all is going well, asking if we have any questions. We are happy to be a part of the Subaru family.Stephen Pro
by Emilykh on 09/08/2017I totalled my other Crosstrek two weeks ago and loved it so much I went in and spoke with Stephen Pro and he set me up right away with another!One of the Best Experiences!
by DoreenB on 08/20/2017I went to the Subaru of Keene on a Sunday to check out vehicles, pricing, etc but was too overwhelming on my own so left. That Thursday evening after work, I drove over from Brattleboro, VT where I live and work after I made an appointment… to talk with someone about turning in my current leased car and leasing another one. My original sales person from three years ago no longer worked there so they had me speak with John Hannon. John listened to what my needs were in price range as well as the type of vehicle I was looking for. There was exactly one vehicle on the lot (2018!) that fit this. We took it for a test drive and handled beautifully. This vehicle sits up a bit higher than my old one (Impreza) which I like very much. After getting a figure, I explained to John that I was leaving for an out of state trip early Saturday morning, returning late that evening and then on vacation to another place the next day for a week. I told him I'd need to pick it up the next night after work. John made it happen! He was very polite (opening doors and speaking respectfully to me), sincere which made this one an even better experience than my first one. The reason I came over originally to Keene is that Brattleboro didn't treat me very well about 5 years ago when I went to their dealership to see about trading a BMW I had. Because it left a bad taste in my mouth, I decided not pursue a new vehicle at that time. Two years after that, I went online looking for Subaru vehicle and Keene was the only one that responded to me. Once I went to the dealership for my first one and a good experience with being treated respectfully, right then I decided my loyalty would be with them. I would recommend John as a salesperson to any one as he is not a typical one in that he doesn't push for a sale but lets you make an informed decision. John is a sincere person and treats you as he would want someone to treat him mom. Doreen Bacon Brattleboro, VTThanks so much for taking the time to rate and review your visit to our dealership! So pleased to hear our team was friendly, helpful, and informative! enjoy your new ride and thanks again for choosing Subaru of Keene for your car needs. We truly value your business. And please don't hesitate to call or stop in with future questions of for regular service. Regards - Subaru of Keene
Sales Rating
by bionicgal on 08/20/2017I can not say enough about how wonderful it was to buy a car at Keene of Subaru.We asked for a color that you did not have and in a limited. You found it and made my experience really great. I am not someone who likes to go into a… dealership and I hate buying cars. I have no doubt that I would recommend your dealership and to my sales person to my family and friends.Thanks so much for sharing your shopping experience on Edmunds! Pleased to hear we were able to get you the vehicle you wanted! Congrats again and thanks again for choosing Subaru of Keene
One extremely satisfied customer!!!
by JaNeHoWe on 08/10/2017Upon first meeting John Hannon at Subaru of Keene, I just knew that I was in good, kind, capable hands, and, consequently relaxed because I felt that this important, expensive, decision would be reached by the two of us working together… exploring the possibilities and coming to the best decision. And, that is just exactly how it happened! Being an 85 year old woman and a widow, I've had little experience in purchasing automobiles and less knowledge about the mechanics, the pluses and minuses of various models available. John was able to ask me the pertinent questions needed to start leading me into the right direction. All this without a shred of "car salesman pressure". He simply was an interested source of information for me! When I suggested leasing instead of buying, he immediately changed gears and supplied me with all the advantages I might find in going on that path, which is what I eventually decided to do. I found that John Hannon was my friend, working to help me see my way clear into making this big, for me, decision. He was very knowledgable and happy to answer any and all questions - - seeking answers when needed. He is a personable man, respectful, and attentive to any questions that I had or that might come up in the weeks and months to come. It's a wonderful feeling to be able to go to him at any time of day with a question and be received in a genuinely welcoming, friendly, and caring way! I will be recommending him whenever possible and feel the same about Subaru of Keene, of course!!Wow, thanks so much for sharing your purchase experience while working with John Hannon. Pleased to hear he was kind, attentive and able to walk with you thru the sales process and in finding you the right vehicle for your needs and wants. Congrats again and we look forward to assisting you with any of your car needs in the future. Regards, The team at Subaru of Keene
Great Sales and Service
by PJTJMTKJ on 08/08/2017Our experience with Subaru of Keene was wonderful. Throughout the sales process, the dealership's staff answered all of our questions and provided information that was vital to us in order to make our decision to purchase the new vehicle.Thanks so much for sharing your recent visit to our dealership! Pleased to hear our team was helpful and informative! Thanks again for choosing Subaru of Keene and please don't hesitate to call or stop in with any questions or for regular service. Regards, Subaru of Keene
John Hannon was terrific!!
by WendyVT on 08/06/2017John made sure he switched my insurance, he sync'd and setup my Bluetooth, and it was all the personal touches that meant the most after purchasing the new car. Additionally he explained things so that I understood and did not mind… repeating important things about all the functions in the Forrester. He wasn't pushy when we did the initial test drive, but was attentive at the same time. He is very down to earth and I would highly recommend John as your sales person. Also we went looking for a 2017 with a certain specification and both Derek and John went out of their way to locate what I wanted but in a 2018 model at another dealership and made the cost comparable.Thanks so much for taking the time to rate and review us! Pleased to hear you had such a wonderful time working with John Hannon in sales to find the right Subaru for r needs and that our finance team was able to locate the exact model you were looking for. Congrats again and enjoy your new ride! Regards, Subaru of Keene
2018 Forester
by Charlie on 07/27/2017Once again Subaru of Keene did it. Great and speedy service form Salesperson Zack Griffin.Thanks for sharing, Charlie! Congrats again on your new ride and please don't hesitate to call or stop in with future car questions or for regular service. Regards, the team at Subaru of Keene
Excellent service!!
by NH_Subaru_wrx on 07/23/2017The team at Keene subaru is what expected and more. You are greeted with a friendly smile and they're always kind. The whole team went above and beyond in helping us get our new car.Thanks so much for the kind review and for choosing Subaru of Keene for your purchase! Pleased to hear the whole team was helpful and accommodating and that you were able to get a good deal on a vehicle you love! Congrats again! Regards, The team at Subaru of Keene
Subaru Crosstrek
Subaru Forester
Subaru Outback
Lifetime Powertrain Warranty with every new vehicle purchase.
Community-minded. We donate and volunteer with over 75 local charities and non-profits every year, with great emphasis on the Monadnock United Way, The Keene Community Kitchen, The Monadnock Humane Society, THe Keene Family YMCA and more!
Customer-Oriented. We strive for 100% Customer Satisfaction and pride ourselves on providing a no-pressure shopping environment allowing for a more professional, education-based and upfront approach to the car buying process.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Automated Car Wash
Happyinnh, we are so happy to read such a great review about Subaru of Keene! Thanks again and hope this finds you still enjoying your Subaru. Regards, Subaru of Keene
by autonation on 11/28/2018