Subaru of Keene

I walked into the sales room of Subaru of Keene last Saturday knowing exactly what I wanted. I have owned two Imprezas, love them, and was looking to buy my third. I had done research on-line, knew the dealership had the car I was pretty sure I wanted to buy on the lot, and all that was left was to test drive it - and, of course, get my trade-in value. Jason Kennedy approached me with a smile as I walked in, I told him what I wanted, and it was that simple! He never pressured me to "upgrade", never pressured me for anything. He respected me. Jason very patiently explained all the awesome safety "techy" features before taking me on a test drive so I could try them all out for real. I felt as if I was the only customer in that very busy salesroom. The sales manager, Derek, took the time to thank me for my being such a loyal customer, as did the finance person, Allan. When Jason and I came back from the test drive, the service department had evaluated my trade-in and the offer was more than I had anticipated. We all think our cars are worth more than those in charge of actually assessing that worth! But in this case, those folks thought my car was worth more than I did!! Because there were lots of people buying Subarus that particular day, there was a bit of a back up finalizing all the paperwork. Jason was so solicitous in making sure I was okay waiting. Everyone wants to feel valued and respected, especially when making a major purchase The basic premise of thoughtful, honest, gracious customer service is the cornerstone of any business; Subaru of Keene has nailed it!