Fairfield's Kia
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Customer Reviews of Fairfield's Kia
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Not impressed
by Not_Impressed on 01/28/2020Today I worked with one David Hastings at Fairfield Kia of Keene. I don’t know how many times I had to repeat myself just to be made out to feel stupid or like I was lesser because I don’t have the same amount of money as others just to… pull out of my butt. I was dumbfounded at how terrible I felt at the end of my day. I told them I had to leave originally at 12:30pm and didn’t leave their parking lot until 1:30pm. I would NOT recommend this place to anyone. Their SERVICE department is great but their sales department is Not good at all. When I first bought my vehicle I was told I’d have brand new brakes and drove out of there days later thinking they were done . Low and behold they weren’t touched and I was told by sales that they “never told me that”. Not impressed AT ALL.After the sale, customer service stops.
by ceg123 on 07/11/2019Found the vehicle I wanted online, test drove it, and mentioned the studded snow tires are illegal to drive on outside of winter months in Massachusetts and also that the brakes were pulsating. Salesperson promised new tires and brakes… would be fixed. Went to pick up the car and it had the new tires, had been somewhat cleaned and buffed, and we drove the car home. They said they misplaced one of the keys and they would send it to me when they found it. They never found it and told me I would have to pay for a new one because its a used vehicle, even though they had 2 when I agreed to purchase it. After a few weeks of driving, the brakes began pulsing terribly. I contacted service to see what they had done and they said there was no brake work done on the car. Reached out to the salesperson and general manager, but only got an email back from the GM asking for my phone number (which is on file there...) so I emailed him my number and have yet to hear from him. Customer service here is so awful and its discouraging to think I'm going to have to put hundreds of dollars into a car I just purchased because they didn't follow through with what they promised and are not responding to me.Just had to.
by Terry on 03/19/2019I just had to .I went in for an oil change on my 2017 Kia Sorento and ended up driving home in a new telluride. I fell in love .I'm am loving this car and I love the service I get at fairfields. I bought my first Kia there and now this one… .I have no thought of going anywhere else . I actually got my mom to come and purchase a 2019 Sorento the same day. We are both happy. Thank you!!Amazing Service and Great Price!!
by Rebecca on 01/11/2019I just wanted to take time and thank Jessic Carignan for her great service and attention to detail. I had let her know what kind of vehicle I was looking for and she diligently kept her eye out for me. In less than two weeks she found a… vehicle that suited my needs, exceeded my expectations for a FAIR price! I intend in the future recommending Fairfield KIA to all my friends so Jessica can find the right vehicle for them too!! Rebecca DrydenBest Dealership in New Hampshire!
by Chris on 11/21/2018I looked online and chose the car I wanted and decided to contact Fairfield KIA for availability. I had the pleasure of talking with Haleigh over email and she was so nice and accommodating in setting up an appointment for me. She… communicated everything I was looking for to her general manager, Jirad, so that when I came in there were no surprises. When I arrived at my appointment they had the car ready, everyone knew my name, and Jirad came up shook my hand and introduced himself. Everyone was so warm and inviting! Then the great experience came when Jennifer brought over the car and showed me all the features in it, and we went for an awesome test drive. Jennifer got me to love the car without ever pressuring me to buy it. When it came time to make the deal, Jirad gave me an incredible deal and was more than generous in giving me money for my trade in vehicle. When I wanted to pass on the warranties we went straight to signing the deal with no pressure to buy anything. I'm truly impressed! A dealership that treats you like family is a hard find these days. Goodbye Mustang, and Hello Stinger GT2!!Good time
by Adam.C on 08/21/2018updated 09/06/2018Overall it was a good expensive! The salesman Rob Winslow really helped me! He even has taken some of his personal time to answer my questions and I respect and appreciate that!Bought New Mitsubishi Outlander from Rob Winslow at Fairfield Auto Group
by darlene on 08/13/2018Rob Winslow was very knowledgeable and extremely helpful when we came into the dealership looking at new Mitsubishi cars. We were not expecting to leave the dealership with a car but we did. Rob and Jired (Finance Guru) offered a great deal… and financing and I really appreciate the expertise and assistance. It was a great experience!Sweet ride
by Jolaru on 06/13/2015It was a pleasure working with Mike Gertsulin in the purchase my 2015 Kia Soul. Mike was very patient with me and my 3 test drives. He is also extremely knowledgeable about the cars that he sells. Thanks Mike, for putting this smile on… my face. Driving my red Kia Soul is pure joy!Excellent buying experience!
by MrsGuerrin on 02/19/2015We made an appointment to look at a car and received a call that morning telling us the car had been sold. We kept our appointment and we're so glad we did! We were lucky to have Michael Wright as our salesperson. He made sure we were able… to get in a vehicle that included all of our must-haves and showed us several options to keep us as close as possible to our budget. We were surprised to find out that we could take our new vehicle home that day! Very pleased with Fairfield's and I would definitely recommend them. The best buying experience I've had so far!much thanks to kia sales..
by spiked on 01/22/2015On January 19 I purchased a 2014 jeep cherokee. I have always wanted one. Mike Gertsulin was our salesman and he did a fabulous job on getting us the deal that we were looking for. He did his best know my credit is not the best. I thank… you all for your hard work on making it possible to purchase my jeep. Will be returning for my next purchase thank you so much.Thank you!
by lynnef2014 on 11/10/2014Great service by Ashley Bussiere. She was thoughtful, listened to my needs and wants and met them perfectly. She got me the car I wanted, in the price range I wanted, and I was able to take it the same day. Great job, Ashley and Thank… you!They go the extra mile
by traciecline on 10/04/2014we are a family of 3 on ssi that was in desperate need of a safe reliable vehicle for our 6 year old daughter and my husband that is very sick. Our credit wasn't the best but they found a loan company that would take us on and they worked… hard to get the payments as low as they could. We went from a 97 Honda Accord on it's last legs to a 2012 Ford Fiesta. Very happy!First Car Forte
by Forte12 on 09/01/2014These guys (and gals) were absolutely amazing, and they really helped calm the process of looking for a first car. They were extremely caring and kind to me, my father and my grandfather with whom they also made a great effort to thank him… for his service in WWII. I'm glad that I was able to make a deal with them on my new car because I don't think I would have been as satisfied anywhere else. And a giant shoutout to Matthew C. and Patrick L.!!!! Thanks guys :DPretty Darn Good
by MARDO413 on 06/23/2014I purchased my vehicle just over 1 year ago. I did a lot of research and found Fairfield Kia online. After several phone calls and emails I finally got the answers I was looking for and made the trip to NH from Mass. Shopping for a vehicle… couldn't be a more frustrating experience overall, but these guys made it much easier. One thing that was odd initially was that I dealt with one gentleman on the phone or email for about 2 weeks who was helpful and great. Turns out he only does online selling/support. When I got to the dealership I had to work with someone I had no previous experiences with which was a little strange to create a new relationship. Since I was also travelling from out of state and had already established one with the other sales person, made it a little unsettling. My other complaint is my tires. They said they passed inspection and were good to go. Any one who knows what a worn down tire looks like, would agree, but also add in the fact that they won't last much longer. Now, one year later, I'm replacing the tires on the vehicle which is going to be at least $700-$1000. Needless to say, I should have pushed harder, but when you are buying a $27,000 vehicle, you think they would take that in to consideration. Even if they weren't a high quality tire, at least they would be new. In hindsight not replacing these when I purchased the vehicle was ridiculous. The last complaint would be something that just happened the other day. I received an email wishing me a happy 1 year anniversary for my purchase. I expressed my disgust about the tires in a reply and that I still wanted to post a review. All I got was a thanks for shopping here and here is the link. Totally ignoring my tire issue! I don't want to give less than 4 stars because everything else was that great, but that is not good customer service. The be all end all, is my vehicle was as good as advertised, if not better. I feel that I got a great deal and I love it. The financing was easy to setup and all the paperwork took no time at all. I only wish I lived closer so I could service my vehicle there. Again, I don't want to take away from the dealership in the stars category, so it may seem odd to give 4 based on my review, but it is justified. Buying cars isn't easy and everyone is human so you can't expect perfection. All I'm asking for is a little more attention to detail. Take your time. Make the sale and move on. Don't treat people like a number. And Give me some new tires!Our 2nd Kia Soul in 2 years
by DanishViking43 on 04/21/2014updated 06/22/2025First of all I would say that the wife and I was down at Fairfield's on the 4/19/2014 to have done an oilchange and a statinspection, for we have always kept up with the oilchange every 3000 miles, and because it was day before Eastersunday… I wanted to go and say hello to Patrick, and I saw the new Soul park in the showroom, and it looked very very nice.While I was looking Mike G came over and interduced himself and asked very politly if there was anything he could help with. I told him that I was just looking for we had a Kia Soul 2012 we had bought there, and he asked me how much we owed on it and I told him, and then he said to me that if he could get us into a new car for the same money we owed, so I told him that it would be up to my wife to see...Hen then went on to ask if we would like to have a test drive because that didn't cost a penny. So the wife took the car out for a spin with the help from Ben, and when she came back we desided to sit down and talk some more....All the time we were there there was no pressure from Mike's side, and we w\ent on to fill out paper so Patrick could see if they could help us, and they did and we drowe away from Kia Fairfield that day in a new Kia Soul for the same payment we had in the older Soul......I can say that it was a very nice experience we had that day, and all the people we got in contact with acted with very much knowledge and fairness....I would also like to say that your servicedepartment can be reco0mmende 100 % , they always are very polite and is easy to deal with....Thank you for all the help Flemming Fiil 50 Morway Park Charlestown NH 03603We can get a new car?!
by ed603 on 01/27/2013updated 06/22/2025I was blown away that we could get a new car with a payment we could afford! Rob and PJ did a great job making that happen. I had my wife take a test drive in the snow to be sure she was happy with the performance. The Kia Sorento AWD… passed with ease. They even entertained our kids when we were signing the paper work. I was also impressed that the manger shook my hand and thank me. That tells me we were not just another sale and that they appreciate we bought the car there. They really make it fun to buy a car there, something you don't see anymore.matt h. and rob w.
by slida on 01/15/2013updated 06/22/2025I worked both with Matt H. and Rob W., They both were very easy to do business with. I felt that the process went very smooth and was an overall better then any I had before. Next time im in the market Ill give them a call.Thank you for the great review! We are glad that Matt and Rob were of great help and made the whole process seem easy and painless. We try our best to give our customer 110% and make sure all of their questions and concerns are answered. We look forward to hearing back from you soon! Sincerely, Bobby Goodell- General Manager.
Extremely happy first time buyer !!
by alsnjra on 05/13/2013updated 06/22/2025I had been looking for a new car and no dealership could work with the monthly payment that I was looking for, until I looked online at Fairfield. Rob was immediately able to help me and went above and beyond what I was expecting. Karla and… Rob gave me a great experience buying my first car on my own and made it stress free. When I went in to look at the car Patrick, Karla, and Rob answered ALL of my questions ( which I had a lot ;) ! ) and did there best to make the payments work for me. Thank you so much guys, I love my new car and I will definitely be sending more business your way !!Thank you so much for taking the time out of your day to share your experience with everyone. It was a pleasure having you come in and get the chance to give you the best service around. We're glad our team provided the help you needed during your visit. Let us know if there's anything else that we can do for you. Also, be sure to check us out on Facebook & Twitter for the latest deals that are going on! Best, Bobby Goodell- General Manager
Finally a great sales team
by Cpoisson on 05/20/2013updated 06/22/2025My first impression was great Matt V. Treated my husband and I like family!! I am so pleased with our experience that I can't wait to go back and buy a second vehicle. Matt V. We can't thank you enough for going above and beyond to get us… into a new Dependable car!!! Your team was amazing and again Matt V. Thank you!It's great to hear from you. It was a pleasure having you come and and to hear that you were satisfied by how your visit was with us. Let us know if you have any questions along the way. We hope that you and your family will enjoy your new vehicle. Also, be sure to visit us online for the latest deals that are going on! Best, Bobby Goodell- General Manager
A Definite 5 Star Experience!
by stevekayz on 06/08/2014updated 06/22/2025I recently purchased a 2014 Mitsubishi Lancer, AWD! What a beautiful car! The salesperson I dealt with was Mat Cormer. Thank you Mat!!!I will definitely recommend you to anyone I know that is looking for a car! Your kindness, patience and… smile was much appreciated!! I'll add more to the website of my experience!My favorite dealer!
by manleym on 01/04/2013updated 06/22/2025I have bought half a dozen cars here and it's always been a great experience. Friendly, no pressure staff all around. Special thanks to Rob W. and Cole C.! They will make you feel very welcome and help you in any way they can. If you're… even thinking about buying, give them a call!!Thank you so much for the 5-Star Review! We really appreciate your kind words and continued business. We couldn't be happier to hear of what great help Rob and Cole have been. We will be sure to pass this along to them. We look forward to working with you for many years to come and if you need anything else don't hesitate in contacting us. Sincerely, Bobby Goodell- General Manager.
About our dealership
Congratulations on your new Sorento AWD! We are proud to welcome you the Fairfield Kia family. Customer service is always our top priority and I am pleased to hear that we were able to help you find exactly what you were looking for. We look forward to your continued business. Don't forget to like us on Facebook and follow us on Twitter for access to exclusive discounts. Sincerely, Bobby Goodell- General Manager.
by fairfieldkianh on 02/26/2013