Fairfield's Kia

I purchased my vehicle just over 1 year ago. I did a lot of research and found Fairfield Kia online. After several phone calls and emails I finally got the answers I was looking for and made the trip to NH from Mass. Shopping for a vehicle couldn't be a more frustrating experience overall, but these guys made it much easier. One thing that was odd initially was that I dealt with one gentleman on the phone or email for about 2 weeks who was helpful and great. Turns out he only does online selling/support. When I got to the dealership I had to work with someone I had no previous experiences with which was a little strange to create a new relationship. Since I was also travelling from out of state and had already established one with the other sales person, made it a little unsettling. My other complaint is my tires. They said they passed inspection and were good to go. Any one who knows what a worn down tire looks like, would agree, but also add in the fact that they won't last much longer. Now, one year later, I'm replacing the tires on the vehicle which is going to be at least $700-$1000. Needless to say, I should have pushed harder, but when you are buying a $27,000 vehicle, you think they would take that in to consideration. Even if they weren't a high quality tire, at least they would be new. In hindsight not replacing these when I purchased the vehicle was ridiculous. The last complaint would be something that just happened the other day. I received an email wishing me a happy 1 year anniversary for my purchase. I expressed my disgust about the tires in a reply and that I still wanted to post a review. All I got was a thanks for shopping here and here is the link. Totally ignoring my tire issue! I don't want to give less than 4 stars because everything else was that great, but that is not good customer service. The be all end all, is my vehicle was as good as advertised, if not better. I feel that I got a great deal and I love it. The financing was easy to setup and all the paperwork took no time at all. I only wish I lived closer so I could service my vehicle there. Again, I don't want to take away from the dealership in the stars category, so it may seem odd to give 4 based on my review, but it is justified. Buying cars isn't easy and everyone is human so you can't expect perfection. All I'm asking for is a little more attention to detail. Take your time. Make the sale and move on. Don't treat people like a number. And Give me some new tires!