Customer Reviews of MINI of Las Vegas
Review type:
Purchasing a Mini
by MKYZMNI on 03/18/2024From start to finish they made it very easy. I told them what I wanted. A few weeks later they sent me pictures. I came in test drove it . Sent over paperwork. Scheduled time to come back. Arrived at 4pm within a few hours I was on the road… in my Mini.Great new certified pre-owned Mini!
by Jason M on 03/07/2024Mini of LV and Chris Uhles did a great job helping to find the right Mini to be our next vehicle! He sent us videos of prospective cars based upon initial views of their website. Even when we came to look at our two finalists, he made… sure to show us others that fit what we were looking for. In the end we went with the very last car we looked at and are incredibly happy to be driving a Mini Cooper again! I would definitely buy from them again and will be using them to service our awesome ride.Hi Jason, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Las Vegas! Feel free to stop by if you ever need any more help.
Excellent experience
by Andrew Smith on 01/13/2024I just purchased my 3rd car in a row from MINI of Las Vegas. It was a great experience. Chris Uhles is a pleasure to work with. He's incredibly knowledgeable and genuinely tries to match the best car to his customers. He also respects my… questions and concerns. I've never felt pressured or rushed towards a sale. In addition to being really fun to drive, my MINIs have been very reliable. I've enjoyed working with Dawn in the service department - she's great! But it's just been routine maintenance. (I really appreciate that routine maintenance for the first three years is free.) I can't say enough positive things about the dealership and my experiences with them. Thanks guys!Hi Andrew, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Las Vegas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Sorry state of affairs - Poor Customer Service. Sales will Trick you.
by Lincoln on 12/13/2023Sorry state of affairs. I went to the dealership with several problems in my car which i bought from the same dealership 3 months back. Right from the first moment the staff was defensive and more than helping the customer they were looking… for reasons and excuses to run away from any liability. For anything you show a problem they have an answer you better go and get it fixed at Lincoln dealership it would be easy for them to fix since its a Lincoln. Catch is when I asked them about a Linoln dealership covered under the extended warranty they sold me with the car I was told there is no Lincoln dealership that is covered by Autonation in Las Vegas. Now one would wonder if so was the case can someone answer why the hell they sold an extended warranty in first place promising you will be completely taken care of. If there is an electrical problem, they say they don't have it covered. If there is engine start problem, please replace the battery (and later you will be informed that sorry we don't cover batteries so please pay ~$500). and so on. Dealership did mention they did put a brand new battery while selling the car 3 months back. So apparently even that was not true since I had to replace it within 3 months. Later labor charges will also be charged separately. It wouldnt be wrong to say they smartly trick the customers with rosy promises and later nobody bothers. Within 3 months of buying the car from the same dealership I have like 5 problems in the car. Out of 5, they fixed just 2 problems and charged me more than $700 in total. God bless Autonation and such dealerships. Worst, they took approx 4 days to get this done and no compensation of rental car to the customer since they wont accept any of the problems with the car. How simple and Easy.Hello Lincoln, we are deeply disappointed by your experience at MINI of Las Vegas. Please reach out to us at (702) 570-1009 when you can so we can address this situation directly. Thank you and have a great day.
Complete satisfaction
by Dorothy on 11/01/2023Polite, INFORMATIVE, patient..fair & easy to deal with.Hello Dorothy, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
2023 BMW 540i (Used)
by BMW540i on 10/03/2023Chris Uhles was an amazing sales guy. No pressure. Kind and soft spoken. Included my Fiancé when addressing the saleHi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Love my 2023 BMW x5
by Weez on 09/06/2023The whole process from the sales team to finance was amazing and went pretty quickly had no complaints. I would say the only issue i had was the delivery detail was terrible from a poor vaccume to the windows were aweful and i drove away… with the tire light on because the tires needed air but the sales team and finance team were exceptional.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (702) 570-1009 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Mini Sale, Major Appreciation
by Wine Goddess on 08/15/2023Chris Uhles is a bright & patient salesman…and someone you can honestly trust. The finance department isn’t pushy with add-ons and the attitude of everyone in the area is welcoming. Dawn in service is by far the BEST!Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
MINI of Las Vegas- Amazing
by Nucali13 on 08/11/2023The team of professionals, starting with Chris Uhles, at MINI of Las Vegas was amazing! They made the purchase of my new vehicle seemless and stress free. Highly recommend them if you are in the market.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
2024 Mini Cooper SE
by ERC-028 on 07/26/2023Chris U was professional and very helpful with the whole process of looking and purchasing the Mini Cooper SE.Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
dishonest customer service
by kasperl on 07/08/2023The worst customer service I've ever experienced in my life. Justin Spenser, the finance Director did not listen to the fact that I didn't want warranties and added them anyways. He told me if I didn't buy a warranty I shouldn't get the… car. He was absolutely predatory. He said I needed to sign the contract. I was there to get a tire change and was pulled into sign a seperate contract with an interest rate of 3% higher and shorter terms. He told me I couldn't make any changes to the contract with the warranties or terms or return the car. Mini Cooper sold me a car with the wrong tires on it and when the tire gave out, they made me pay for it. They pulled my credit 3 times had me sign three contracts and then brought credit idown to a 705 when it was close to 800. They told me if I didn't sign the contract in the room at that point I couldn't seek legal advice and bring home the contract I had to sign right then and there or they would send the other contract to the bank. This was the most dishonest, dishonorable, preditory customer service I have ever experienced. Would tell anyone and everyone to stay far away from such a fraudulent business.Great Experience! 👍🏻
by LOVINMYMINI on 06/14/2023My sales guy Jose made buying my MINI so simple...and, considerably fast. Truly professional, personable, and transparent - no issues with my trade. Great service from start to finish. When I saw it, I knew it was the one, and these guys… made it happen. I couldn't be happier! 😄Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Purchased a vehicle
by Convertible on 06/11/2023Jose my sales representative great experience friendly and fast.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Outstanding Service
by Brian W. on 05/05/2023Chris Uhles was simply outstanding during the purchase of our 2023 Mini. His customer service and knowledge of the vehicle was extraordinary! Please thank him for a job well done.Hi Brian, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini
by Mom4boys on 03/27/2023The car sold itself but Dan made the experience better. He is very knowledgeable and personable. Told us all about the car.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Purchase of 2 door hard top Mini
by AlansMINI on 03/09/2023My sales person Chris U was incredibly helpful, answering questions and even producing videos of and on how to use the car. It was a great experience.Hello Alan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
2019 Mini
by DanSchwarz on 03/07/2023Very informative experience Sean was awesomeHi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Do Not buy from this place
by 2765Dionne on 02/27/2023The financial lady Yesenia is completely incompetent and assumes you know things and also makes up her own terms even if you have selected a length of your loan. She will tell you she spoke to several people BUT the person paying the loan.Hello, we are deeply disappointed by your experience at MINI of Las Vegas. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 570-1009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Use Tesla Model 3
by DeanAndBarry on 02/10/2023Adrian was amazing! He was patient with us throughout the whole process and he was very helpful. The car we got was brought in from a different state and we were amazed at how fast it got shipped. Then soon after, the process at the mini… was a breeze. Thank you so much for everything, Adrian! We love our Tesla!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Robbi
by RobbiFo on 02/08/2023Chris U. at Mini Las Vegas was amazing with helping us to select our new 2 door hardtop S model. Chili Red! We never felt any pressure and he was extremely knowledgeable about all of the mini models.Hi Robbifo, thank you for your kind review; we are happy to pass along your comments to Chris here at MINI of Las Vegas! We always strive to provide personable and excellent customer service. Thank you again for the review!
Happiness a Phone Call Away
by KOOKI789 on 01/22/2023I had excellent experience with an awesome staff at MINI in Las Vegas, NV from the beginning of all my services and the purchase of my New MINI.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 03/22/2024