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MINI of Las Vegas


5750 W Sahara Ae, Las Vegas, NV 89146 (map)
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Sales Rating
Recommend:
Yes (6) No (1)
Service Rating
Recommend:
Yes (7) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
dishonest customer service
Written by kasperl on 07/08/2023

The worst customer service I've ever experienced in my life. Justin Spenser, the finance Director did not listen to the fact that I didn't want warranties and added them anyways. He told me if I didn't buy a warranty I shouldn't get the car. He was absolutely predatory. He said I needed to sign the contract. I was there to get a tire change and was pulled into sign a seperate contract with an interest rate of 3% higher and shorter terms. He told me I couldn't make any changes to the contract with the warranties or terms or return the car. Mini Cooper sold me a car with the wrong tires on it and when the tire gave out, they made me pay for it. They pulled my credit 3 times had me sign three contracts and then brought credit idown to a 705 when it was close to 800. They told me if I didn't sign the contract in the room at that point I couldn't seek legal advice and bring home the contract I had to sign right then and there or they would send the other contract to the bank. This was the most dishonest, dishonorable, preditory customer service I have ever experienced. Would tell anyone and everyone to stay far away from such a fraudulent business.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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