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MINI of Las Vegas


5750 W Sahara Ae, Las Vegas, NV 89146 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (8) No (1)
Service Rating
Recommend:
Yes (7) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Sorry state of affairs - Poor Customer Service. Sales will Trick you.
Written by Lincoln on 12/13/2023

Sorry state of affairs. I went to the dealership with several problems in my car which i bought from the same dealership 3 months back. Right from the first moment the staff was defensive and more than helping the customer they were looking for reasons and excuses to run away from any liability. For anything you show a problem they have an answer you better go and get it fixed at Lincoln dealership it would be easy for them to fix since its a Lincoln. Catch is when I asked them about a Linoln dealership covered under the extended warranty they sold me with the car I was told there is no Lincoln dealership that is covered by Autonation in Las Vegas. Now one would wonder if so was the case can someone answer why the hell they sold an extended warranty in first place promising you will be completely taken care of. If there is an electrical problem, they say they don't have it covered. If there is engine start problem, please replace the battery (and later you will be informed that sorry we don't cover batteries so please pay ~$500). and so on. Dealership did mention they did put a brand new battery while selling the car 3 months back. So apparently even that was not true since I had to replace it within 3 months. Later labor charges will also be charged separately. It wouldnt be wrong to say they smartly trick the customers with rosy promises and later nobody bothers. Within 3 months of buying the car from the same dealership I have like 5 problems in the car. Out of 5, they fixed just 2 problems and charged me more than $700 in total. God bless Autonation and such dealerships. Worst, they took approx 4 days to get this done and no compensation of rental car to the customer since they wont accept any of the problems with the car. How simple and Easy.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Nyla Silvester on 12/15/2023
Dealer Response
Hello Lincoln, we are deeply disappointed by your experience at MINI of Las Vegas. Please reach out to us at (702) 570-1009 when you can so we can address this situation directly. Thank you and have a great day.
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