Customer Reviews of MINI of Las Vegas
Review type:
Purchasing a Mini
Always Great!
by Ryan Rod on 06/11/2024On time and very detailed! Thank you Ernie!We are pleased to hear you had such a positive experience with us, Ryan! Don't hesitate to call us if you ever need anything. Be safe on the road!
2013 mini
by Jholtlmt on 05/07/2024Overall things went great. Service was fast and reasonable cost. Thank you!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review of Mini of Las Vegas
by Sandy S on 05/03/2024I recently had my electric Mini 2 door hardtop car serviced at Mini of Las Vegas and I had a great experience. The car didn’t require any service treatment for 2 years which is great, thanks Mini for making a great and reliable vehicle! The… recent service was for break fluid, tire rotation and check up on the electrical system. Everything was in fine working order, no problems. The people, especially Dawn in the service department kept me informed of the progress. It was a great experience and I would recommend Mini to anyone looking for a fun car that is a blast to drive.Hi Sandy, we are very happy to have provided you with such a positive experience! Drive safe, and we'll see you on the road.
Purchasing a Mini
by MKYZMNI on 03/18/2024From start to finish they made it very easy. I told them what I wanted. A few weeks later they sent me pictures. I came in test drove it . Sent over paperwork. Scheduled time to come back. Arrived at 4pm within a few hours I was on the road… in my Mini.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Great new certified pre-owned Mini!
by Jason M on 03/07/2024Mini of LV and Chris Uhles did a great job helping to find the right Mini to be our next vehicle! He sent us videos of prospective cars based upon initial views of their website. Even when we came to look at our two finalists, he made… sure to show us others that fit what we were looking for. In the end we went with the very last car we looked at and are incredibly happy to be driving a Mini Cooper again! I would definitely buy from them again and will be using them to service our awesome ride.Hi Jason, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Las Vegas! Feel free to stop by if you ever need any more help.
Excellent experience
by Andrew Smith on 01/13/2024I just purchased my 3rd car in a row from MINI of Las Vegas. It was a great experience. Chris Uhles is a pleasure to work with. He's incredibly knowledgeable and genuinely tries to match the best car to his customers. He also respects my… questions and concerns. I've never felt pressured or rushed towards a sale. In addition to being really fun to drive, my MINIs have been very reliable. I've enjoyed working with Dawn in the service department - she's great! But it's just been routine maintenance. (I really appreciate that routine maintenance for the first three years is free.) I can't say enough positive things about the dealership and my experiences with them. Thanks guys!Hi Andrew, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Las Vegas. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Amazing
by Daisy P. on 12/15/2023I love going to mini because everyone is so nice and helpful. I was help by Edmunds and he was amazing. He has great customer service and I felt like he was honest and trustworthy.Hi Daisy, it is great to read such wonderful comments about your recent experience with us! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at MINI of Las Vegas!
Sorry state of affairs - Poor Customer Service. Sales will Trick you.
by Lincoln on 12/13/2023Sorry state of affairs. I went to the dealership with several problems in my car which i bought from the same dealership 3 months back. Right from the first moment the staff was defensive and more than helping the customer they were looking… for reasons and excuses to run away from any liability. For anything you show a problem they have an answer you better go and get it fixed at Lincoln dealership it would be easy for them to fix since its a Lincoln. Catch is when I asked them about a Linoln dealership covered under the extended warranty they sold me with the car I was told there is no Lincoln dealership that is covered by Autonation in Las Vegas. Now one would wonder if so was the case can someone answer why the hell they sold an extended warranty in first place promising you will be completely taken care of. If there is an electrical problem, they say they don't have it covered. If there is engine start problem, please replace the battery (and later you will be informed that sorry we don't cover batteries so please pay ~$500). and so on. Dealership did mention they did put a brand new battery while selling the car 3 months back. So apparently even that was not true since I had to replace it within 3 months. Later labor charges will also be charged separately. It wouldnt be wrong to say they smartly trick the customers with rosy promises and later nobody bothers. Within 3 months of buying the car from the same dealership I have like 5 problems in the car. Out of 5, they fixed just 2 problems and charged me more than $700 in total. God bless Autonation and such dealerships. Worst, they took approx 4 days to get this done and no compensation of rental car to the customer since they wont accept any of the problems with the car. How simple and Easy.Hello Lincoln, we are deeply disappointed by your experience at MINI of Las Vegas. Please reach out to us at (702) 570-1009 when you can so we can address this situation directly. Thank you and have a great day.
Felt Cheated
by Mr. Lincoln on 12/13/2023Sorry state of affairs. I went to the service station with several problems in my car which i bought from the same dealership 3 months back. Right from the first moment the staff was defensive and more than helping the customer they were… looking for reasons and excuses to run away from any liability. For anything you show a problem they have an answer you better go and get it fixed at Lincoln dealership it would be easy for them to fix. Catch is No Lincoln dealership that is covered by Autonation in Las Vegas. If so was the case can someone answer why the hell they sold an extended warranty in first place promising you will be completely taken care of. If there is an electrical problem, they say they don't have it covered. If there is engine start problem, please replace the battery (and later you will be informed that sorry we don't cover batteries so please pay ~$500). Dealership did mention they did put a brand new battery while selling the car 3 months back. So apparently even that was not true. Later labor will also be charged separately. It wouldnt be wrong to say they smartly trick the customers with rosy promises and later nobody bothers. Within 3 months of buying the car from the same dealership I have like 5 problems in the car. Out of 5, they fixed just 2 problems and charged me more than $700 in total. God bless Autonation and such dealerships.Hi Lincoln, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (702) 570-1009 -- we hope to hear from you soon.
Complete satisfaction
by Dorothy on 11/01/2023Polite, INFORMATIVE, patient..fair & easy to deal with.Hello Dorothy, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
new battery
by jobam07 on 10/16/2023i was offered battery for life...best thing ever as the batteries are very limited and should only be installed by the dealer as it takes two hours to install, i called around.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Vehicle Service
by bobbipal on 10/09/2023Dawn always provides great service and keeps me up to date. The porter that shuttled me home is always friendly. They make an inconvenient situation manageable and easy.Hi, we're happy you found our staff to be so supportive during your experience here at MINI of Las Vegas. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2023 BMW 540i (Used)
by BMW540i on 10/03/2023Chris Uhles was an amazing sales guy. No pressure. Kind and soft spoken. Included my Fiancé when addressing the saleHi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Love my 2023 BMW x5
by Weez on 09/06/2023The whole process from the sales team to finance was amazing and went pretty quickly had no complaints. I would say the only issue i had was the delivery detail was terrible from a poor vaccume to the windows were aweful and i drove away… with the tire light on because the tires needed air but the sales team and finance team were exceptional.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (702) 570-1009 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Mini Sale, Major Appreciation
by Wine Goddess on 08/15/2023Chris Uhles is a bright & patient salesman…and someone you can honestly trust. The finance department isn’t pushy with add-ons and the attitude of everyone in the area is welcoming. Dawn in service is by far the BEST!Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
MINI of Las Vegas- Amazing
by Nucali13 on 08/11/2023The team of professionals, starting with Chris Uhles, at MINI of Las Vegas was amazing! They made the purchase of my new vehicle seemless and stress free. Highly recommend them if you are in the market.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Thank you!
by 00000007 on 07/29/2023Super fast scheduling! Only had to wait 1.5 hours for my car!!! Staff was great--helpful and soooo nice!!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
As always - great service
by PiratePOV on 07/27/2023I adore taking my Mini to Auto Nation for regular maintenance (knock wood - haven't needed "repairs" to date) The service consultants are knowledge, helpful, and know their stuff (as opposed to some places where they're just glorified… cashiers) I bought my Mini from them seven years ago; it was one of the best car-buying experiences I've hadHello, thank you for taking the time to share your feedback with us. We are always more than happy to assist you if anything else comes up. Take care!
2024 Mini Cooper SE
by ERC-028 on 07/26/2023Chris U was professional and very helpful with the whole process of looking and purchasing the Mini Cooper SE.Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Great job at MINI of Las Vegas
by Stanley on 07/25/2023Service writer Dawn Train was great explaining the options available to me with my MINI repair. She was quick getting me a courtesy ride home.Hi Stanley, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
dishonest customer service
by kasperl on 07/08/2023The worst customer service I've ever experienced in my life. Justin Spenser, the finance Director did not listen to the fact that I didn't want warranties and added them anyways. He told me if I didn't buy a warranty I shouldn't get the… car. He was absolutely predatory. He said I needed to sign the contract. I was there to get a tire change and was pulled into sign a seperate contract with an interest rate of 3% higher and shorter terms. He told me I couldn't make any changes to the contract with the warranties or terms or return the car. Mini Cooper sold me a car with the wrong tires on it and when the tire gave out, they made me pay for it. They pulled my credit 3 times had me sign three contracts and then brought credit idown to a 705 when it was close to 800. They told me if I didn't sign the contract in the room at that point I couldn't seek legal advice and bring home the contract I had to sign right then and there or they would send the other contract to the bank. This was the most dishonest, dishonorable, preditory customer service I have ever experienced. Would tell anyone and everyone to stay far away from such a fraudulent business.
MINI Cooper
MINI Countryman
Toyota Camry
MINI Hardtop 4 Door
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 03/22/2024