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Customer Reviews of Jim Marsh Kia

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28 sales reviews
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  • Do NOT buy your car here!

    1 out of 5 starsby Evans_Family on 12/14/2016

    Buying a car here was perhaps the worst decision my wife and I ever made. We bought a 2015 Kia Soul in January of this year. Not three months later we received a letter in the mail informing us of recalls for this vehicle. Not one, not two, but three! We brought it into the service center on Centennial and asked if they could give us a rental to use for the day. “We don’t do that,” they said with a smile, and so we paid for one out of pocket. Not only that, but based on the recall issue dates, this dealership knew about the recalls before they sold us the car. To top that off, at first they wanted us to pay to get the recalls fixed! And then in this past month we found that the car’s engine will sometimes cut out after putting it into gear. We brought it into the Kia service center on Centennial and they said it was the battery. $175 out of pocket for us. We brought it home and the next day, the engine cut out again. We brought it back to them and they said the computer could find nothing wrong with the car--and then they asked for $120 service fee. Are you kidding me? Stay away people, you have been warned.
    • It's unfortunate to hear about your unpleasant experience. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Sincerely, Allen Yarborough- General Manager - 702-946-1000

      by jimmarshkia on 12/16/2016


  • Don't do it, you will regret it!

    1 out of 5 starsby robertgv21 on 10/17/2016

    Finally figured out how Jim marsh Kia was able to get my financing through about 2 years ago when I bought my jeep from them.... Not only did they cut my warranty down to 2 years from 3, which they told me upfront about and I was ok with it. But they cut of my gap insurance from the deal. Without informing me or most likely because they didn't know because they had me come in so many times to resign paperwork that they just were oblivious and they had shuffled the paperwork through so many people they just lost sight of it all. Nonetheless, this incompetence on there end and there willingness to do anything possible on there end to get the deal through from there end has left me without gap insurance coverage after my insurance company just declared the jeep a total loss. With all this said and brought forward I urge all friends, family and anyone to NOT purchase any vehicle from this shady dealership ever again!
    • Robert, we appreciate you providing this feedback as the opinions of our customers mean a lot to our team. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Allen Yarborough- General Manager - 702-946-1000

      by dealerreply on 10/19/2016


  • Thee absolute WORST

    1 out of 5 starsby Sjeffery022 on 08/22/2016
    updated 08/29/2016

    I would like to start off by saying that I purchased my vehicle in 2014 which was the worst mistake of my life. It is now 2 1/2 years later and I still have had nothing but problems with this dealership. I first would like to start off by saying DO NOT work with Lester in sales when looking to purchase a vehicle. I feel that I am paying way more for my car that I should, I feel he does not have the customers best interest at heart, he will fight to put you in any car on their lot regardless of your budget, and I truly feel he only has his own pockets in mind in regards to any sales quotas or commissions he is trying to achieve. I also made the mistake of referring my best friend to this dealership less than a year later who also was stuck with Lester. He quoted and wrote down a price that she would be comfortable paying for each month then after leaving to speak with her husband and coming back to take that deal they then told her that they would not be able to get her that price and she was stuck paying almost $50 more a month. While also there with my friend I had expressed interest in a Camaro but made it clear that I was not ready to go through the paperwork on that car yet since I felt my credit was not where it should be. I informed Lester of my current credit score at that time and not wanting to put any money down and he assured me that he could get me into the Camaro, my payments would be around the same as my current vehicle if not less, and even took me on a test drive for nearly 30 minutes. So after doing my paperwork he comes back to me letting me know that the Camero would be an extra $200 a month and I would have to put 2 to 3000 down. Then after seeing my frustration the first thing he says to me is well with that credit score the chances of you getting this payment for this amount down were slim to none. But if I informed him of my information prior to any paperwork being ran he should've been able to provide me that information upfront instead of put me through the ringer to see if he can get his self another sale. The next complaint would be against Todd and Paul in the service center. Anytime I have called just to ask general questions or schedule routine maintenance the representatives are rude, they talk down to you, have smart remarks, condescending tones, and go out of their way to prove their intelligence in the field of vehicle maintenance. They expect anyone who call about their vehicle to be expert and anytime you ask a question that may not make sense to them they answer your question by making you feel dumb or as if you should have known the answer already. I truly would NEVER let anyone in that service center even look at my car in the fears of them purposely breaking something else or sabotaging my vehicle out of spite or for laughs and giggles. The next person who is a hinder to this establishment would be Miss Vaughn Marie. She is the receptionist who answers the phone when you call this business. Her line and I quote is "Thank you for calling Jim marsh Kia, this is Vaughn, how may I direct your call?" Although she asks how can she direct your call when she answers the phone, when you tell her which department you would like to get to she feels it's her job to ask you more questions on why you need to get to that department. The kicker is when you continue to ask her to simply transfer you to the department you need to get to she then gets frustrated because you won't go in depth on your reasons for the call today. As someone calling in I am not going to give you a full description on my reason for calling this establishment just for you to transfer me to someone else and have to explain everything again when you can just do your job and do what you ask to do when you answer the phone and transfer me to the department I feel necessary at that time. On Thursday, August 18 I had to call into that dealership nine times because of hanging up on her twice because she did not transfer me like I asked but the other seven times was from her picking up hanging up picking up hanging up picking up hanging up every time I called. I find that to be completely unprofessional because you never know who could've been calling you the three times you decided to pick up and hang up the phone without even saying hello then the fourth time when she did pick up the phone she answers the phone screaming and hollering saying if you're not going to tell me what you're calling for today then I'm not going to transfer your call. Because of her not being able to do her job is simply transfer a phone call I had to physically stop what I was doing burn my gas put miles on my car and drive to the dealership directly to get my question answered because it's obvious I was not going to get it resolved over the phone that day. Which now leads me to the next person to complain about whose name is Tommy in the finance department. This guy carries himself as if he owns the place or his word is the tell all be all when in reality he wears a red shirt and khakis just like everyone else and even has to share an office. He speaks to you with a nonchalant tone, talks to you as if he is trying to downplay your issues or concerns, and makes absolutely no effort whatsoever to resolve your problem. When I spoke with him the next day in regards to the status of my warranty not only was he unsure if it was even valid or not, but then tries to promise me that the repair I need to my car would be covered under a warranty which he wasn't even sure was still valid or not. Once telling him that I would not leave my car at the shop or do any more business with this establishment the most he can say is I'm sorry I wish I could help more. He made absolutely no attempt to offer me alternative suggestions or solutions to the problem that was brought to his attention and once he realized that I was no longer doing business with this dealership he showed no empathy whatsoever. He made it very clear that the $526 I pay a month for the car I purchased from them was of no importance whatsoever. Now the icing on the cake is when I called the dealership today I had the pleasure of speaking to the owner Mr. Marsh himself. After taking the time to explain to him all of these incidences, experiences, and expression this dealership has left in my brain HE HIMSELF even made the suggestion that I should get my car fixed or TAKE MY BUSINESS SOMEWHERE ELSE. He also showed no empathy to my problem showed no concern for the multiple rude employees in his establishment and was content with telling me to go somewhere else. I can honestly see where his employees get their behavior from and feel it is acceptable to treat their customers this way because the owner himself is leading by example. The people in this establishment including the owners himself have this complex as if that dealership is the only dealership in Vegas, if you don't buy a car from them or if you don't get your car fixed from them then you're going to be worse off because they're the only dealership who can provide proper service in Vegas. I just want to leave off with saying if you don't Buy there you will Save there. You will save yourself from overpaying for a car, you will save yourself from terrible customer service, you will save yourself from the headache that comes with dealing with anyone who works for or is affiliated with Jim Marsh Kia!!!
    • Shamika, I am sorry to hear you did not have a pleasant experience with Jim Marsh Kia. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation. Regards, Jeff Wilhelm - Service Manager - 702-946-1000

      by jimmarshkia on 11/10/2016


  • 2016 Kia Soul

    5 out of 5 starsby JanetLV123 on 11/06/2015

    Everyone at Jim Marsh Kia made us feel at home. There was no pushy sales pitch, just honest people that explained the Kia Soul 2016. Originally I had contacted them through the Costco auto program. Melinda the internet sales person was fair and honest about the pricing. When we went to the Dealership, Amy King was so nice as a sales person, walking us around the dealership until we found the color we wanted with the options. Originally we had gone in to lease a Kia Soul, but Sean in Financing explained how a purchase at 0% was a better option for our lifestyle since we plan on keeping the vehicle for a long time. And Allen Yarborough, the GM, promptly greeted us and answered our questions -- he made us feel like family. There were no lies or sales tactics, it was honest communication about the vehicle. And we got the perfect 2016 Kia Soul. Amy King has followed up to see how we like the vehicle and if we had any questions.
    • Your kind words mean lot to us, Janet. We appreciate your feedback and are happy to hear that Melinda, Amy and Sean were able to meet your needs. At Jim Marsh Kia, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 11/09/2015


  • If you want a Kia, don't buy it here.

    1 out of 5 starsby MPLyman on 06/09/2015

    I wish it were possible to give 0 stars, because that's all Jim Marsh Kia deserves. The staff seemed nice enough at first, and quickly began saying pretty much whatever they could(mainly lies and false guarantees- we came to find out later) in order to pressure us into purchasing a new vehicle. After we signed the deal and drove off the lot, the disgusting customer service began to show its face. We called to sort out our registration, which was improperly filed by the dealership, and were met with an extremely rude manager who brought my wife to tears. Every interaction we have had with the people at this dealership since purchasing our vehicle has been extremely unpleasant. I wish we had never bought our car from them. Avoid this dealership at all costs. They will say anything to get you into the car they want to sell most, regardless of your needs or situation, and then they'll treat you like garbage as soon as they get your signature on the dotted line. Don't make the same mistake I did; Take your business somewhere else that actually values their customers.
    • Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. I would like to apologize for the events that led up to your comments and 1-star review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. Sincerely, Allen Yarborough- General Manager - 702-946-1000

      by jimmarshkia on 06/10/2015


  • STAY AWAY FROM JIM MARSH

    1 out of 5 starsby srkaldi on 04/11/2015

    Horrible experience with these people ! The car I bought was junk after their so called 40 point check and then after it stops running completely they offer me a trade in ! Like I want another BAD experience ?? Plenty of dealers in town, pass this one up !!!!
    • Thank you so much for taking the time to give us this feedback. We would love to be able to speak with you regarding your car and make this right with you. Please contact us, reference your review, and ask for me directly. We would like to help address this matter with you personally. We look forward to speaking with you soon. Sincerely, Allen Yarborough- General Manager - 702-946-1000

      by jimmarshkia on 04/14/2015


  • Doris service

    5 out of 5 starsby dcintron77 on 02/20/2015
    updated 03/02/2015

    great customers service,treaty us with the up most respect.We went there to get one car and walk with 2 cars great service
  • New 2015 Kia Sorrento

    5 out of 5 starsby Rosemarie1949 on 02/05/2015
    updated 02/17/2015

    Everyone willing to work with me to get my payment where I needed it to be. Those who helped: Arsenio Mr Kahn
  • WORTH IT!

    5 out of 5 starsby Leslee20 on 02/04/2015
    updated 02/17/2015

    From the time I entered the dealership to the time I left everyone that I came in contact with to help assist in me purchasing a vehicle was very friendly, welcoming, and great. I did not feel pressured to purchase a vehicle. Each individual from the Sales Person Perry Turpin, The financial advisor/manager Mark & J.C were AWESOME! With my credit and $$ I was willing to put down they did their best to help get me into a new vehicle. They gave me the time to think it over and make sure this is what I wanted. They did not pressure me, they even walked through the dealership to see if there would be another vehicle available for me if the one I wanted couldn't be done. They took their time to explain to me things I needed to know, let me read through the paperwork, and answered questions when I asked. They did not hesitate at all when I had a concern or inquiry, they were more than willing to help assist me. All in all they were AWESOME!!! THANK YOU ALL! :-)
  • Happy Customer

    5 out of 5 starsby Rosaicela on 02/11/2015

    I liked that everyone was very friendly. And had awesome great Customer Service! They are the best! Thank you for the great experience and making me feel right at home.
    • I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence, and it’s quite an accomplishment to hear that our team provided you the top notch service we strive to deliver to each of our guests! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 02/12/2015

  • Jim Marsh Kia

    5 out of 5 starsby Eiron on 01/24/2015
    updated 02/02/2015

    Great customer service. The dealers were into finding out what you want and presenting the best options. The dealership was very different. It felt very warm and inviting. People were friendly.
    • Eiron, thanks so much for this great review! We try to create a friendly and professional experience for all of our customers and I'm pleased that you were able to perceive that. We appreciate your business, and if you need anything else at all, please come back and see us. Also, check out our Facebook and Twitter for exclusive content and deals. Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 02/03/2015

  • 2015 Sedona is great

    5 out of 5 starsby Hemmes on 01/23/2015

    I went in to research the Sedona at Jim Marsh because they had the best inventory, and did not intended to purchase that day. They treated me well, and made a good offer, so I went ahead and accepted the deal.
    • Thank you for your great review! We are so glad to hear that we were able to help make your car buying experience a good one. We love hearing about customers coming on the lot with no intention to buy, and ended up with a car the same day! Thank you for you kind words, and we hope that you are enjoying the new 2015 Sedona! Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 01/23/2015

  • Best buying experience ever!

    5 out of 5 starsby TaraDee on 01/09/2015
    updated 01/16/2015

    Your employees made sure that I left there with a new car. I told them I had been denied at other places. Not only did I get a new car, it was exactly what I wanted and my payments got reduced another $50 a month after I already bought the car.
    • Tara, thank you for taking the time to write such a great review! Our entire team strives to create a positive buying experience for every customer, and they will be thrilled to hear that they've been successful at this. I'll be sure to pass along your kind words. Please let us know if there's anything else we can do for you! Also, be sure to stay connected with us on Facebook and Twitter to stay in the loop with dealer news and specials. Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 01/21/2015

  • new kia

    5 out of 5 starsby David0811 on 12/30/2014
    updated 01/06/2015

    Perry was awesome. When a day later we found out i got the wrong SUV, he was spot on locating the right one and i swapped the next day. Amazing service and professionalism.
    • David, it was a pleasure to read about your recent purchase experience. Congratulations on your new SUV! Perry is a key component of our team and will be thrilled to hear how his great customer service has produced another satisfied customer. We appreciate your business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 01/08/2015

  • Jim Marsh buying experience

    5 out of 5 starsby Josephd64 on 12/19/2014
    updated 01/02/2015

    The best thing was the salesman was able to work with me on my credit and budget. The sales men were very friendly too.
    • Joseph, I am happy to hear that the time spent with our sales associate was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 01/05/2015

  • Kia Soul

    5 out of 5 starsby maimai2x on 10/29/2014
    updated 11/04/2014

    My husband and I came in looking to downsize our vehicle. We were upside down on our vehicle. Your dealership gave us a good deal on our trade in and allowed us to get into a smaller vehicle at a very reasonable price.
    • Maimai, thank you for taking the time to write such a great review! Our entire team strives to create a positive buying experience for every customer, and they will be thrilled to hear that they've been successful at this. I'll be sure to pass along your kind words. Congrats on the new Kia Soul! Please let us know if there's anything else we can do for you! Also, be sure to stay connected with us on Facebook and Twitter to stay in the loop with dealer news and specials. Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 11/05/2014

  • Great experience great company

    5 out of 5 starsby Bobmoc on 10/25/2014

    Felt very comfortable and not pressured in any way. Todd Allen was extremely helpful and knowledgable. The next day follow up was tremendous received 3 different calls from your staff making sure everything was ok. This never happen with any other car I have purchased. Overall a tremendous job and thank you
    • Thank you for this fantastic review! We strive for 100% customer satisfaction, and I am very pleased to hear that Todd and our team provided you with pressure-free and pleasant car-buying experience. I hope that you are enjoying your new car! We appreciate your business and look forward to serving you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and other fun stuff. Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 10/27/2014

  • Great Service

    5 out of 5 starsby DRK721 on 10/10/2014
    updated 10/24/2014

    Tom greeted me right away--even though I wasn't sure when we could start our lease, I was valued as a customer.
    • Thanks for writing this review! It is reassuring to know that Tom provided you helpful and welcoming shopping experience.  Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve.  I’m happy to hear that you left our dealership with positive experience. Don’t hesitate to call or stop in if you should have any additional questions or concerns.  Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 10/27/2014

  • Our experience

    5 out of 5 starsby Soupsmom on 10/04/2014
    updated 10/20/2014

    The atmosphere, Lester our sales rep and everybody that we came into contact with were absolutely wonderful. Very helpful, never pressured, Lester went above and beyond.
  • Jim Marsh Experience

    5 out of 5 starsby axelalva8703 on 09/26/2014
    updated 10/09/2014

    I liked how friendly the staff is and how quick service is given, definitely I will come back every time. Me and my family are really pleased to have Jim Marsh as our preferred car dealership!
  • I am not sure what you are asking

    5 out of 5 starsby Sixmcconnell on 10/09/2014

    From my sales rep to the finance gentleman and every where in between I had a fun car buying experience.
    • Thanks for writing this great review and congratulations on your new car! It's delightful to know that our team made your car-buying experience an enjoyable one. I'll be sure to pass along your compliments. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, Allen Yarborough - General Manager

      by jimmarshkia on 10/10/2014


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