Jim Marsh Chrysler Jeep
Customer Reviews of Jim Marsh Chrysler Jeep
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4 service reviews
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Great service
by RM on 02/26/2021I took my vehicle to the auto shop for a small paint job in my rear bumper and they did a wonderful job. What I liked a lot is that they not only washed my car after the job was done but also cleaned the inside of my vehicle too.Service Department Fails Miserably
by Paula on 06/12/2019I took my Jeep Grand Cherokee in for a check engine light. Which they identified the problem and fixed it after $800. Because I set an appointment I had to talk to Jon only. When I arrived I had to wait for Jon even though at least one… other Service person was not busy. Jon took all my info, checked my records and sent me off. He notified me what the issue was and with my approval move forward with fixing my vehicle. He kept in contact with me to let me know when the vehicle was ready. When I arrived to pick up my vehicle I went to the cashier and paid and she informed me the vehicle was out front. I went out the door and there was no vehicle out front. I proceeded to walk behind the security gate and around the corner by the service bay entrance and found my vehicle. I have a black vehicle and noticed right away that the outside was water streaked. I had spent 3 hours the day before I bought it in detailing it - hand washing, drying and cleaning all the windows. One of the service guys walked by and I asked him who could help me with the condition of my vehicle and he said he was getting another car and I would have to go in and talk to Jon again as he was busy. (He was a bald headed guy don't know his name). I proceeded to go inside and had to wait for Jon to come back. In the meantime talking with the other service guys, said we automatically wash your car unless you tell us not to. I owned telling them. I only bring my vehicle in once a year and I am suppose to know to remind them to not wash my car. That is totally ridiculous and poor customer service. He wanted me to buy into what a great thing Jim Marsh was doing to wash my car. Jon came back and hem hawed around and said there was nothing he could do and did apologize. After spending $800 here that was the best he could do. He then said well he could run it through the wash and find a couple of his guys to get some microfiber towels and wipe it down. At that point, I thought really and said never mind and left. It sounded more like an inconvenience than he really caring whether I was a satisfied customer. I thought as I left there were three service guys sitting there and not one of them got off their chair, made any effort to do anything to help. I left and my boyfriend went back in and talked with the guys again and suggested that they could have offered a free car wash or something. He then talked with Jeff Wilhelm who offered a free oil change. The half hearted effort to make things right has poor customer service written all over it. It has been two days since I was in there and today I receive a text from Jon asking if the service was a 10. I realize this is a standard text, but I can honestly say it was a 0. No one bothered to even call me to make it right. There are choices in Las Vegas for servicing my vehicle and I will make a different choice next time.Your feedback has been forwarded on to our team and we are currently looking into this matter.
Service and warranty work
by Service on 05/09/2018Brought my 2016 Chrysler Town & Country for an oil change and warranty work. There are three issues that need attention. The first is the navigation system, it works intermittently, the technician couldn’t find anything wrong. The nav… came on for about one minute after I left, so not fixed. The second is that at times the van starts hard and emits blue smoke when it does, it also has an exhaust smell when it is shut off, along with that the is about 2mpg less since I noticed the exhaust smell. Tech said everything is normal. The third issue is that when the van is parked after driving on a long trip, over 100 mile there is a very strong raw gas smell, I have to leave it parked outside overnight, especially with the gas water heater in the garage. The tech said this was normal, some valve releases fuel system pressure into the atmosphere. The service person, Chuck Greaves told me this happens to his camry all the time, he said he takes the gas cap off to let the pressure out before he parks in his garage. After decades of driving this is a new procedure I was not aware of. I reviewed the operating instruction for the van and could not find that particular instruction. Also, my son drives a Camry and he does not have to remove the gas cap and his car does not emit the raw gas smell. I also checked his camry’s Operating instruction and could not find that procedure either. So her I am, the prod owner of a 2016 Chrysler Town and Country with 34700 miles that huffs and puffs, stinks like exhaust, get poor fuel mileage, navigation works part time, and emits raw fuel vapors so bad after a long trip that you can not park in the garage. According to the service writer and certified technician this is all normal. Service date 5/8/18, invoice JECS17497.Thank you for reaching out to us, your concerns are taken very seriously. We know our customers time is valuable and well take this as an area where we can improve moving forward.
service at Jim Marsh Jeep
by angry7 on 05/04/2009This was one of the worst auto repair experiences I have ever had! They had my car for 3 days to fix a door regulator so my seat belt would work. The employee who took care of my paperwork was rude to the point of sreaming at… me in front of my young child and other clients waiting for repairs. Nothing was explained to me up-front and when I tried to complain, I was not allowed to speak to a manager but was invited to leave- without my vehicle!!! I will never go back and I urge the public to take heed....................
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About our dealership
Mention this listing to our Internet Team while setting an appointment and get window tint with purchase of any in stock vehicle! Please call 844-538-1683 to take advantage of this offer!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (5)
- English
- Italian
- Persian
- Chinese
Thank you for trusting us with your vehicle! We are so glad to hear that you're satisfied with our work and service. Have a great weekend!
by Jim Marsh Chrysler Jeep on 02/26/2021