Jim Marsh Chrysler Jeep

I took my Jeep Grand Cherokee in for a check engine light. Which they identified the problem and fixed it after $800. Because I set an appointment I had to talk to Jon only. When I arrived I had to wait for Jon even though at least one other Service person was not busy. Jon took all my info, checked my records and sent me off. He notified me what the issue was and with my approval move forward with fixing my vehicle. He kept in contact with me to let me know when the vehicle was ready. When I arrived to pick up my vehicle I went to the cashier and paid and she informed me the vehicle was out front. I went out the door and there was no vehicle out front. I proceeded to walk behind the security gate and around the corner by the service bay entrance and found my vehicle. I have a black vehicle and noticed right away that the outside was water streaked. I had spent 3 hours the day before I bought it in detailing it - hand washing, drying and cleaning all the windows. One of the service guys walked by and I asked him who could help me with the condition of my vehicle and he said he was getting another car and I would have to go in and talk to Jon again as he was busy. (He was a bald headed guy don't know his name). I proceeded to go inside and had to wait for Jon to come back. In the meantime talking with the other service guys, said we automatically wash your car unless you tell us not to. I owned telling them. I only bring my vehicle in once a year and I am suppose to know to remind them to not wash my car. That is totally ridiculous and poor customer service. He wanted me to buy into what a great thing Jim Marsh was doing to wash my car. Jon came back and hem hawed around and said there was nothing he could do and did apologize. After spending $800 here that was the best he could do. He then said well he could run it through the wash and find a couple of his guys to get some microfiber towels and wipe it down. At that point, I thought really and said never mind and left. It sounded more like an inconvenience than he really caring whether I was a satisfied customer. I thought as I left there were three service guys sitting there and not one of them got off their chair, made any effort to do anything to help. I left and my boyfriend went back in and talked with the guys again and suggested that they could have offered a free car wash or something. He then talked with Jeff Wilhelm who offered a free oil change. The half hearted effort to make things right has poor customer service written all over it. It has been two days since I was in there and today I receive a text from Jon asking if the service was a 10. I realize this is a standard text, but I can honestly say it was a 0. No one bothered to even call me to make it right. There are choices in Las Vegas for servicing my vehicle and I will make a different choice next time.