Customer Reviews of Findlay Honda in Centennial Hills
Review type:
AAAAA
by Chihmlee on 09/09/2022updated 09/15/2022The salesman (JOJO) is very nice ,he explained every detail, also I am happy his service, once again Thanks Jo Jo.AAAAA
by chihmlee on 09/09/2022Salesman (JOJO) he was very nice to us.He explaining all the details on this car (Honda CR-V) Thanks Very Much JOJO .2015 CR-V
by TGulisao on 11/26/2015updated 12/04/2015Our sales rep. Shelly knew exactly what we were looking for in vehicles, therefore leaving more time to learn about the CR-V's functions.Findlay Honda Excellent Customer Service
by ShannonR1 on 12/01/2015I have bought several cars with Findlay Honda and sent many people there. They treat their customers with respect. They don't play games. They are helpful and courteous. We are planning on buying another car in 6 months and it will be… with this dealership again.It's our pleasure to provide exceptional customer service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Findlay Honda, we value our customers and we look forward to seeing you on your next visit. Allen Lee, GM, (702) 982-4200, alee@findlayauto.com
Such an amazing experience.
by Rschroyer on 10/14/2015This was our second time dealing with Findlay Honda and it definitely is the only place we will go to for our car purchases. The staff at this dealership are truly genuinely nice people that only want to help their customers and provide the… best customer service experience possible. They deidnitelt deliver that and more. If you want to buy or lease a car from a honest and worthy dealership then this is definitely the one you should go to. You will not regret it.A++++ Sales Department
by PMoore2428 on 10/06/2015Don Baker the sales guy was AWESOME!!! He did everything in his power to make the deal work for me! Definitely a positive experience with a terrific outcome!Extraordinary Service!!!
by Dan_and_Lisa on 09/09/2015Tomas Salazar and Ryan (finance manager), and the entire team at Findlay Honda are why we keep coming back. This was car #6, I think!! Wouldn't think about buying elsewhere!!This is the first time I bought a vehicle at Findley Honda and it was the best buying experience I have ever had buying a vehicle. Mel was the best salesman, low key and extremely knowledgeable. He brought up three different versions of the model we were looking at so we could decide what we wanted. I will by all my vehicles from this dealership.
2015 CR-V
by D_vegas_61 on 09/05/2015I loved being able to look online for what I wanted and I appreciated the sales effort and the ease of purchase. I was in and out in less than 3 hours.Excellent customer service
by tsonce on 04/13/2015One of the easiest new car buys I've made. The team is incredible - they even organize tours in nature for Honda owners. It felt more like being with friends that are excited about what they represent. Great, great service!Costco Auto Program
by newbuyer28 on 05/02/2011updated 06/01/2025We went to this dealership to take advantage of the Costco Auto Buying Program. We did not make an appointment as we decided to initiate the process since we had the Internet/Costco Program Manager's name and contact information. After… driving 30 miles, we were cordially escorted to the cubicle of Chris H. and introduced. Upon meeting Chris H., our first impression of him was cordial and respectful. We stated that we were there to view prices of Honda Accord Coupe's through the Costco Auto Buying Program. Chris did not ask for our membership card as he began searching pages in a binder with several vehicle prices on several pages. We were given a price that seemed exceedingly high and to make matters worse, we later found out that the price was not for the vehicle we wanted. The program states that we are allowed to view the vehicle invoice in order to compare this to their program cost. Costco Auto Program is set up to eliminate the hassles of the negotiation process. It is to be hassle free!! The duration of what was to be a seamless process was overly complicated with price negotiations between Chris, the sales manager of whom we never met, and my wife and me. We were never offered a view of the dealer invoice with respect to the vehicle or price we were shown. We had to negotiate to bring the price down. We had compared other prices prior to using the program. We used the Consumer Reports New Car Price Report and knew what the dealer paid for the vehicle including any dealership incentives including holdbacks, manufacturer incentives and customer cash back. We did not divulge this information as we felt it was unnecessary and it was to our advantage in seeking moral and ethical dealership automobile buying program managers. We left the dealership confused and dissatisfied. Confused because there was to be no negotiation and we were to be offered the invoice. Whether or not the vehicle of choice was available we had to endure a first time buyers headaches. I have been there and done that. This is exactly why we preferred a buyers program. I filed my dissatisfaction on the Costco Auto Program Customer Service Survey. I will not return to this dealership nor will I recommend it.Dear NewBuyer28, I wish to inform you that you have posted your review to the wrong dealership review page. We believe you were shopping at Findlay Honda Henderson (in the Valley Automall) but the page you have posted to is for Findlay Honda Las Vegas (In the Northwest). We share the common name "Findlay Honda" but we are separate dealerships. We do not have anyone named Chris H. on our staff. Our reputation is extremely important to us and we would ask that you remove this posting from our dealership review page. We regret that you had a negative experience and if there's anything we can do to help feel free to call us at (702) 982-4200.
Rude Sales Manager!
by lildoom on 10/24/2011updated 06/01/2025I went back and forth getting quotes from Tom McMillin who was great and dealt with us professionally by email. When it came time to buy our vehicle we met with Sales Manager Bob Gove since tom was not available. I received a lower quote… from Desert Honda and was asked by tom to bring my quote in to bob to show him during our appointment. I showed bob the quote and he practically kicked me and my wife out of his office saying that I should go to Desert and buy my vehicle. If they couldnt match the price they should have mentioned it before I wasted my time and breath with this rude person. I drove 45 minutes across town to be treated this way! I explained my frustration to bob and he said that I was being rude. I do not appreciate being talked down to, especially when I am looking to give you lots of my hard earned money. I am a professional with a career and the fact that he saw fit to talk down to and belittle us is unacceptable! I will not deal with these people again!Lildoom, We sincerely regret that you had a negative experience with one of our staff members. Rude behavior is unacceptable. The employee you mentioned is no longer in the position he was in. We apologize for the fact that your time was wasted. This incident is not representative of the positive experience that thousands of customers have had with us. As you said you had a great and proffessional experience with another member of our staff. Again we apologize for this issolated incident and wish you all the best.
Findlay Honda in the Northwest Findlay Honda In The Northwest at Centennial Hills in Las Vegas, NV treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Tagalog
- Spanish
Thank you for stopping by to leave this wonderful review. Shelly is a great addition to our sales team and we are glad you had the opportunity to work with her. Her ability to connect with customers, product knowledge, and friendly personality make her an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook page! Allen Lee, GM, (702) 982-4200, alee@findlayauto.com
by findlayhonda on 12/17/2015