Customer Reviews of AutoNation Volkswagen Las Vegas
Review type:
Stress-free, awesome car buying experience
Service at Autonation Las Vegas VW
by 2020 Tiguan on 03/10/2023Sold me maintenance agreement was told I would pay nothing for each regular service 30k etc. I had to pay over $200 for the 30k!! Was lied to by the warranty sales person. It only covers oil changes!! I wouldn’t have bought it. So… deceptive!!! To recommend this dealers sale practice no way! And it took 5 hours for the service!!Hello, Thank you for taking the time to share your feedback with us. We would like the opportunity to address your concerns. Please reach out to us directly at (702) 605-5802 when you have a chance. Thank you, and we look forward to hearing from you.
Great experience
by Kristina B on 03/02/2023I been a customer with Volkswagen for over 10 years. The biggest reason why I keep coming back is because of excellent quality of service that I receive from Ihor and Dmytro. They are absolutely fantastic people and always listening and… paying attention to what I’m looking for and accommodating it.Hello Kristina, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Outstanding service
by Andrea D on 02/21/2023Anthony was amazing! He answered all my questions, was very knowledgeable and made sure everything went smoothly with the sale.We are pleased to hear you had such a positive experience with us, Andrea! We always strive to provide personable and excellent customer service. Thank you again for the review!
Bought a new car
by Tahmina on 02/17/2023I went in back in November to see if they have new 2023 Volkswagen taos and Ihor helped us and told us that we are getting our inventory in Feb and he called us the day the car came in.Me and my brother went in and Ihor made the whole… experience so seamless and went above and beyond.We were out of the s Dealership within 2 hrs and he explained all the functions of the car in depth.Would highly recommend him for everyone who wants to buy a car to go to him.Hi Tahmina, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Warranty service
by Mrscookie on 02/01/2023We bought our VW Tiguan from Autonation. We purchased a warranty and needed to use it for our radiator leak repair. They inspected it and it was a covered repair, thankfully. Mark was our service technician and kept us informed all along… the way.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
My New Car
by Lg411422 on 01/31/2023Great Experience! Always a pleasure. Third car purchased. I’ll return for the best care.Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Autonation Volkswagen experience
by Brian A on 01/29/2023The salesman, Ihor Marchenko, gave beyond 5 star service. He was there every step of the way.Hi Brian, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Car buying review
by Farhad Ge on 01/16/2023We came to drop our car for a service and end up buying a 2023 Tiguan R-Line. Buying a car was not in our plan and the credit goes to Abbas Abhari your sales associate. He is extremely knowledgeable, polite to the fault and patient. He made… this deal to happen. We are grateful to Abbas for making us a proud owner of a new car. He is truly an asset to your dealership.Hello Farhad, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Jcorrales on 01/11/2023Everyone was really helpful and knowledgeableWe are pleased to hear you had such a positive experience with us, Jcorrales! If you have any further questions, please give us a call. We're always happy to help!
Repairs
by mjbrazier on 01/06/2023It made a pleasant Change that our service rep, and mechanic gave their undivided time.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Rating for Service Advisor Raymond Shapiro
by ScottZ45 on 01/05/2023Although it took some time, the overall service was excellent.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great purchasing experience
by Bhupinder on 01/02/2023It was a breeze compared to other places. Upfront honest pricing and overall great sales experience. Since I was travelling from another state there were apprehensions however everything worked well and we were able to close based on… initial promised pricing. Landon Leetzow our sales rep was wonderful person to work with.Hello Bhupinder, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
The Great and Powerful Wizard of OZ
by BigNick on 12/27/2022Anthony and Marcus were the best. They made my purchase smooth and seamless. And additionally, the transaction, strangely enough, was without pressure. I didn’t even have to beat somebody senseless just to get off of the lot. There was a… mystery man that had a lot to do with my transaction, a Mr. Balducci. If he’s a real person, thank him as well.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
General Service
by jnathasing on 12/20/2022Service was prompt and service adviser gave detailed information about wha needed to be done.Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Allen Moore
by Fire7734 on 11/11/2022Great help. Ray was outstandingHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Las Vegas! Feel free to stop by if you ever need any more help.
Some service was great, other service was not at all
by ME on 10/16/2022Dmytro and Madison were great to work with - efficient, to the point, would work with these two folks again. But when I asked to chat with the general manager at the end of the sale, she didn't even get out of her chair let alone her office… to meet the customer.Hi, thank you very much for sharing these comments. If you have any further questions, please give us a call. We're always happy to help!
Newer cars turn on Valet, when dropping the car for service
by FiveStars on 10/14/2022I took my car for service with plenty of time to correct the issue, the service rep told me that the recall was going to take longer and it might run to the next day. Note that I had made an appointment and if they were so back up they… should of call the later appointments to reschedule. In any event I left my car and turned on the Valet feature on the app. I was able to tell that the repair was done the same day in less than an hour when they were quoting me for three hours laborHi, we are disappointed by your experience at AutoNation Volkswagen Las Vegas. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (702) 605-5802. We hope to hear from you.
Auto Nation Volkswagen at Sahara St. Las Vegas
by Naydenova on 10/10/2022Excellent customer service. Sabrina at VW Sahara branch in Las Vegas was wonderful, nice, polite, knowledgeable, ready to answer all my questions and fast working person. Big “ Thank you”!Hi Naydenova, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great service!
by MillyLee on 09/20/2022Mark was very helpful in taking care of my issues caused by my insurance company (State Farm). The insurance company did not want to repair my car but thankfully the dealership was able to fix it and resolve the 8 month battle I had in only… one week. Very satisfied with their help!Hi Millylee, we are very happy to have provided you with such a positive experience! We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil change service
by TheBubbaLou on 09/01/2022Took my car in for an oil change, found out that it was leaking after a few days. Called in and they immediately got me in and fixed the problem.Hi, we appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
Good Experience
by Praveen on 06/18/2022Autonation VW provided me with good hospitality when I went in for purchasing a car. Heard my needs and budget and provided me multiple options. I was shown around the available inventory to decide on my vehicle. And I picked the best… option provided and I am happy. My sales person name was Nicholas Javanshir, and the sales/finance team who supported my purchase Slava, Urigor (to name a few), I give full credits. Finally thanks to the Manager Louise Evans for the support.Hi Praveen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Volkswagen Tiguan
Volkswagen Atlas
Volkswagen Jetta
Volkswagen Taos
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Rene, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Destiny Jarvis on 04/18/2024