AutoNation Volkswagen Las Vegas
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Dealership Service Review
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Service Department
Written byon 04/19/2023
Went in for an oil change, by appointment, and was told all of a sudden my car needed 4 hours worth of work done to it, so to the point I had to only do the oil change and make a 2nd appointment for the 2nd step and will have to make a 3rd appointment for the other item, I feel you should give people a heads up when extra work, like recalls for software update, so your guests can make arrangements for other transportation since you no longer offer rides or loaner vehicles.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Penny Davos on 04/20/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (702) 605-5802. We'd appreciate the chance to make your experience a positive one.
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