AutoNation Volkswagen Las Vegas
Dealership Service Review
The major issue is the disconnect between the VW Corporate communication and what can be done locally. My ID.4 is subject to a software update and a battery change. The communication from VW was sporadic and unclear as to how quickly this could be accomplished. I made an appointment, expecting that everything could be done at one time, but in fact, the local dealer needed to keep the car for several days because they could only perform one software update per day, and several other people were ahead of me. Then, when the update was finished, I was told I'd have to bring the car back for the battery change, as they did now have any batteries on site. I do not blame Auto Nation for this, as they are obviously not being adequately supported by VW in their capabilities to deliver appropriate service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes