Customer Reviews of AutoNation Buick GMC West Sahara
Review type:
Miracle workers
Good Service
by Service on 10/23/2023Always fair and honestHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
honest service
by Thanks John Wong and Mike on 10/23/2023They do the service rightHi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Excellent service and great staff at AutoNation Buick GMC West Sahara
by Janice D. on 10/21/2023I am so impressed with the care and attention to detail every time I have my car serviced here. The staff is great, the waiting area is comfortable and inviting and the service is top notch.Hi Janice, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Buick GMC West Sahara! If you ever need help, just give us a call. Happy motoring!
Eric Linares Contreras Sales & Leasing Associate
by Norie Oneha on 10/06/2023He is very respectable; listens to what I wanted; courtesy; friendly & very patient. I went to serval dealers before visiting Autonation Buick GMC & this dealer is very friendlyHello Norie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by Customer on 09/27/2023The staff worked with me and I appreciated their professionalism throughout the process.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great buying experience!
by Peterken on 09/24/2023We found exactly what we were looking for in a car, down to the make color. Our salesperson, Steve, was there to answer our questions without applying sales pressure.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
GMC Momma
by GMC Momma on 09/22/2023Since buying my SUV my yearly interactions have been remarkable. New faces have changed my perception. Lots of chatter, clowning around. Customers standing at front desk including myself awaiting to simply be acknowledged. Are we conducting… business?, or acting like grade school dudes. I wasn't at all happy this visit, not sure if I would return. It was a bit much this time around. Take care of your customers, with our us, there is no GMCHi, we are deeply disappointed by your experience at AutoNation Buick GMC West Sahara. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 605-5808 to discuss what we can do to help.
Great job!
by Antoinette on 09/21/2023My service advisor, John was great and Matt the tech was very informative and guided through the service he was performing!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Service
by Happy GMC on 09/21/2023I had low tire pressure and stopped by without an appt. Not only did I have my truck back in four hours with a new tire, they changed my oil as well. Service was excellent and friendly staff as always.Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Normal service and air conditioner repair.
by Patrick on 09/19/2023I brought my LaCrosse in for lube, oil and filter. Also, the air conditioner wasn't working and the auto stop wasn't working. They completed the lube, oil and filter job and replaced the battery, but I had to bring in back for the air… conditioner and auto stop. I was informed yesterday that the compressor for the air conditioner had to be replaced and I must leave it over night. I will be picking it up around three this afternoon.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
JoAnn Nawrot
by JoAnn Nawrot on 09/16/2023Good experience, Kenneth was extremely helpfulHi Joann, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Repair
by Pleased on 09/13/2023My experience was friendly and helpfulHi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
They get it done
by RachelD on 09/12/2023I had a TERRIBLE experience at the Gibson location of AutoNation. After that I called the manager, Mike, at Sahara. He was amazing! He brought my car in and took care of the issues ASAP. Shortly thereafter my car needed work yet again (We… are reaching that age where things start to break). Mike and Armando took my car in right away and had it diagnosed immediately. They worked with my third party warranty company to manage the repairs and payments. They figured out a resolution on my behalf that made sense and even got my warranty company to increase their coverage amount! Once they did all that they had my car done in no time. I so appreciate Mike always going above and beyond to assist me. I will NEVER take my car back to the Gibson AutoNation. Instead I will drive out of my way to take it to Sahara and continue to see Mike.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Helpful
by nvandsalt on 09/09/2023Quick service with updatesHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Go Somewhere Else
by kyekrekel on 08/29/2023Bought a used vehicle from this dealer. Went to register the car and discovered that the car had not been smogged. This is against the law in Nevada. Also, the dealer had put new tires on the car which I had to rebalance as every wheel as… out of balance; and of course they refused to reimburse the $40 for that service.Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (702) 605-5808 to speak to our manager directly.
Rear view camera
by Myleso76 on 08/27/2023The service was to repair a rear view camera issue that has been a problem since having the vehicle for less than a year. The picture would change to a black screen with a circle and a line across immediately after putting the truck in… reverse. The service manager Mike was very detailed in making sure the technicians went through each step to make sure they resolved the ongoing problem. Sorry and happy for Mikes retirement.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
check battery and oil leaks
by Tony Lin on 08/25/2023Brian has done an excellent job providing all the needed repairs and follow-up service appointment needed.Hi Tony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
by Decameron on 08/11/2023I had an appointment and it went fairly well without being held up all day like some other automotive shops.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
New Vehicle Purchase
by impulse-ce on 08/04/2023In and out in 2 hours. Very efficient, fast, friendly, and informative.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Awesome Service!
by Michael P on 07/31/2023When I walk into this dealer I'm greeted on a first name basis with my Advisor and the Service Manager. They treat me like a friend, and I would never go anywhere else for my Service needs. If you still believe relationships and trust are… the foundation of a great business, this should be where you take your truck.Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Had what was looking for.
by Randys74 on 07/25/2023They didn't jerk me around. Quick and courteous.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Buick GMC West Sahara. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at AutoNation Buick GMC West Sahara. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 03/28/2025