Customer Reviews of Henderson Chevrolet
Review type:
Dirtymax
by 2Grandkids on 08/29/2024Ray and his crew are always top notch. He doesn't bs ya. Just shoots straight. But for some reason. Every time 1 of my vehicles is in for service. They seem to forget to wash it.Fussy About My Truck
by Kenny sings on 06/30/2023The dollar investment in my Siverado High Country Deisel is too great to have the truck serviced by mechanics and shops not expert specialists with the make and model. Henderson Chevrolet has NEVER disappointed me.Kenny, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Best Service for your Corvette definitely went above 5 stars!
by Debbie T. on 01/06/2023Ray Beauchamp took excellent care of me and my Corvette and made me feel confident in getting care for my car. I entrusted him as I was told he was the best, and he was exactly that. Highly recommend to any Vette Owners in the area. No… "Express Lane" service for my car, and no "express" service. They took time to do quality work. Only the best for my Vette thank you Ray! Thank you for the peace of mind tooDebbie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mrs Lynn Holmes
by Lholmes75 on 01/22/2020They always do good workFamily oriented place
by IBlack1 on 01/10/2020Henderson Chevrolet is such a friendly place. I love the customer service. I feel well cared for here. The shuttle is great as well. It feels like a small mom and pop shop. Thank you!Hey IBlack1, Thank you so much for the perfect review and awesome feedback! We take great pride in being family owned and operated :) We're so happy you found our team to be so supportive during your experience here . Thank you for choosing Henderson Chevrolet!
Engine overheating, coolant tank
by Clemmons on 04/16/2019Went to the Henderson Chevrolet service as my notification indicated that the engine was overheating. I did not have an appointment, but Mr Ray was accommodating and was able to get my car in to replace the coolant tank and the overflow… bucket. Since I did not have an appointment, the repairs took longer than I anticipated which was OK. A portion of the cost was covered under warranty, so my final cost was manageable.Hey Clemmons, Thank you so much for taking the time to let us know how we did! Your satisfaction is important to us, so we want to sincerely thank you for choosing Henderson Chevrolet!
Do not recommend
by Ihategm on 02/27/2019Didn’t honor the manufacturer drivetrain warranty. Will never buy another GM product!Hey, I'm sorry to see your upset about your manufacture warranty. Can you please call me at your earliest convenience? I can be reached at 702.558.2493. Thank you for your time. Warm Regards, Heidi - Business Manager
Fast Reliable and not up sale pressure
by Kenzo1960 on 01/01/2019In and out in 20 minutes.. Cup of coffee and gone. Can not ask for more. But you must be early cause that time will get loner as the morning goes. But still fast service.Hey Kenzo1960, Thank you for the feedback and perfect rating! Your satisfaction is important to us, so we want to sincerely thank you for choosing Henderson Chevrolet and we hope to see you again soon!
Ahtoma
by Ahtoma33 on 12/06/2018Steve did a great job solving a lingering problem with our Malibu. I appreciate the job he did.Hey Ahtoma, Thank you for the perfect rating and review! We're so happy Steve was able to figure out the issue! We appreciate you! Thank you for choosing Henderson Chevrolet!
Great customer service with easy drop off and pickup! 🚙
by steve.greer on 06/01/2018Staff is friendly and caring. Bill made sure that everything was done correctly and in time! Lounge area is comfortable and made even better with complimentary bottled water and wi-fi!!!Hi Steve, Thank you so much for the kind words and perfect rating. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you again for choosing Henderson Chevrolet and we hope to see you again.
Never a problem with Service Dept. for over 2 years.
by gemsoflasvegas on 12/09/2017Steve M. (Service Advisor) is, simply put, the very best we ever met: Professional attention and skills, knowledgeable and dedicated, pleasant personality, etc. Also, an excellent Service Dept. that took care of the following: A routine… maintenance (oil change and tire rotation) as well a Factory recall (hood striker) for our 2015 Colorado. Thank you and best regards!Gems of Las Vegas, We're happy you found Steve to be so supportive during your experience here at Henderson Chevrolet. We're very grateful to have him on our team. Thank you for taking the time to leave us this information about your recent visit. Take care!
Express Lube & Service Dept Suck
by ch3vynova72 on 03/07/2017I went in at 7:00 am, on Wednesday, March 1, 2017, to get an oil change. The tech came to me and told me I needed an engine air filter and that my RR tire pressure monitor sensor is not working, which I knew, as it has not worked in over… twelve (12) months. I declined getting an engine air filter, because my husband can change it, at just the cost of the filter. I'm not worried about the tire monitor, as I can check my tire pressure myself. The next day, my check engine light was on and all of the tire pressure readings on the in-dash message board read '--'. I took my car into the dealership on Friday, March 3, 2017 to get the check engine light and the tire pressure readings checked. I was told that the tire pressure readings just needed to be 're-learned', which they already fixed, and that I needed a new O2 sensor. I declined the repair for the O2 sensor because the quote was $350+. My husband can fix it for the cost of the sensor and a few minutes of his time. The sensor costs $70-/+. The cost of labor is apx. $250-/+ is ridiculous. My husband and I picked up my vehicle. When I got in my car all of the tire pressure monitor sensors still read '--'. I told Jake, service advisor, he took my vehicle back to the service department. He came back two (2) minutes later and said that it's going to continue to do that until I get the RR tire monitor sensor replaced. This is not true, as it hasn't worked for twelve (12) months or more and the other three (3) readings were always reading. Also, the check engine light was no longer on...I wonder why. When I went to pay for the diagnostic, I was charged $145ish. I asked why so much, as I only authorized the diagnostic charge of $99.50. The cashier said because I got the tire pressure monitor reading fixed. I told her that I did not authorize any work. She spoke with Jake and I guess he told her to just charge for the diagnostic. I believe the quick lube people did something to my car to get it sent to the service department, just to get money. I had the worst experience there these past two (2) visits, in which I will not be returning either. I also will not be buying a vehicle from Henderson Chevrolet, due to this experience. My husband and I were looking into buying a new truck too. We will direct our business elsewhere.Hi Ch3vynova72, We regret to hear that you had this experience with us. Can you please call me at your earliest convenience? I have a couple questions to ask you. I can be reached at 702.558.2493. Thank you for your time. Warm Regards, Heidi
Poor service department
by Disapointed on 12/01/2016I made an appointment to have a hvac recall taken care of. Two days later I arrived at 7:30 for my 7:30 appointment. At about 10:00 I was told that a clamp needed was not in stock and I would have to wait until it could be gotten from… another dealer in a hour. The work was completed at about 1:30 that afternoon. When a customer makes an appointment for a repair, someone in the service department should insure the parts needed are on hand. Not doing so is poor customer service.Service Department
by bruin3 on 12/15/2007This service department is awful. When I took my car in for quick-lube, they broke 4 covers for the lug nuts. They did not tell me this, and after I inspected the car, I found it. They did replace them, but they should have told me in the… first place. I recently found that my cruise control was malfunctioning. When I called, they advise me that I could get an appointment in a week. I could not wait because I was planning a long road trip. The service advisor said that was all he could do, because cruise control is a convience and not a neccessity. when planning to drive 1500 miles, I would consider it a neccessity. Anyway, who wants to wait a week to have their car serviced. I have found another dealer, that will see the car tomorrow. After this treatment, I will never take my car back to Henderson. I will drive to the other side of town, where at least I feel that my business is appreciated.Don't put yourself to an inconvenience. Keep going back and let them know when they do something wrong. That way they can weed out the bad apples. Maybe the management will take an interest and do sommhouse cleaning.
Welcome to Henderson Chevrolet, your trusted destination for quality vehicles in Las Vegas. We take pride in offering the best selection of new and used cars, trucks, and SUVs, all backed by exceptional service and competitive pricing. Our experienced team is here to help you find the perfect vehicle for your needs and budget while ensuring a stress-free buying experience. Whether you're shopping for a brand-new Chevrolet or a reliable pre-owned vehicle, Henderson Chevrolet is committed to exceeding your expectations. Visit us today and discover why we’re the top choice for drivers across the Las Vegas area!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
We appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
by Noel Guber on 08/30/2024