Henderson Chevrolet
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Dealership Service Review
service Rating
Poor service department
Written byon 12/01/2016
I made an appointment to have a hvac recall taken care of. Two days later I arrived at 7:30 for my 7:30 appointment. At about 10:00 I was told that a clamp needed was not in stock and I would have to wait until it could be gotten from another dealer in a hour. The work was completed at about 1:30 that afternoon. When a customer makes an appointment for a repair, someone in the service department should insure the parts needed are on hand. Not doing so is poor customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No