Gregg Young Chevrolet of Omaha
Customer Reviews of Gregg Young Chevrolet of Omaha
Review type:
Excellent Service
by WhitneyP on 10/02/2014Riley was great - so quick to respond and was able to make a hard deal happen. Was very friendly and personable! Anthony in finance was great as well. I would highly recommend these guys to anyone. I already have :)Thank you for leaving this remarkable feedback, Whitney. We appreciate your comments and are happy to hear that Riley and Anthony were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Adam Hansen | Digital Marketing Director
Had a good experience
by JMartinez08 on 08/30/2014updated 10/03/2014Sales person would ask how we were doing while paper work was being processed. And made sure we had something to drink.Thank you so much for taking the time to provide such great feedback. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Adam Hansen | Digital Marketing Director
Dealership Review
by Melissa024 on 10/03/2014My car was in the shop for 6 day. The dealership provided me with a loaner car and kept us up to date on the happenings of the repair with our Traverse. They even research to ensure that the repairs were covered under the warrenty.Thank you for writing about your visit with us, Melissa! I am happy to hear that our staff was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Take care! Pat Lund | Service Director
My Review
by The_Darrin on 09/05/2014updated 09/26/2014The technician was friendly and i was happy to be quote and hour to get my oil change done and it was only 40 minutes it helped out my day as i was already running behind.Thank you so much for your excellent input! It's always great to hear from our customers and we appreciate you taking the time to give us feedback. We're proud of our service technicians and hope to pass along your great experience to all of our customers. Take care! Pat Lund | Service Director
Dealer recommended.
by Jlitz on 09/24/2014Great people. Excellent service. Gave my wife a loaner truck to do her running while ours was being serviced. Very convenient.Jlitz, we would like to thank you for taking the time to write about your experience at our dealership. Each employee is a valued member of our team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Pat Lund | Service Director
Awesome Experience!
by CrystalMilani on 09/12/2014updated 09/26/2014Everyone that worked with me on getting a new car leased was very pleasant and enjoyable. I have been recommending people to go to Gregg Young to get their next car!Crystal, we appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will share your comments with our team and we look forward to seeing you at our dealership soon. Take care! Adam Hansen | Digital Marketing Director
Service
by Blainemckillip on 09/20/2014Booked on-line for scheduled maintenance. The car was ready when I came back a the time stated. Chris D. was great to work with!Hello Blaine and thank you for your kind words! Chris is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future. Take care! Pat Lund | Service Director
Customer Experience
by Gennaks_84 on 09/17/2014Riley K was amazing! He knew exactly what I wanted and what I wanted to spend,and he found me the perfect vehicle. I couldn't be happier with my experience.Riley is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. Thank you for taking the time to leave us this 5-star review. I will be sure to pass along your praises to him and all of us hope to see you again when the time comes to service your new car. Adam Hansen | Digital Marketing Director
Awesome Possum
by TylerDG on 09/18/2014Steve was great. He was very nice and patient with our million questions. I really liked that he showed me how to use the car. I've never had a salesman do that with my previous vehicle purchases. It was nice.Tyler, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Steve was able to show you dedicated and personalized service. It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. We look forward to working with you for your next servicing need. Take care! Adam Hansen | Digital Marketing Director
Gregg Young Chevy
by Coquette on 09/15/2014All dealerships offer the same services when it comes to repairs and maintenance, I choose Gregg Young for the outstanding people who go the extra mile to take great care of me and my car!We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again! Pat Lund | Service Director
Outstanding Experience
by David_C_75 on 09/10/2014Very enjoyable experience, from start to finish. Our sales rep, Paul T. took his time, was extremely patient and went above and beyond to ensure we were comfortable with the entire process. He made this the best car buying experience we⦠have had to date.David, I am happy to hear that your time spent with Paul was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Take care! Adam Hansen | Digital Marketing Director
Thank you!!
by LeahBr on 08/29/2014Jason R. and Allen in your service department were wonderful. I cannot say enough about how good they were to us! My husband was in a traffic accident that was no fault of his own and dealing with your company was a breath of fresh airβ¦ after dealing with the insurance companies! Everyone was so kind and your customer service was absolutely outstanding. This was the easiest vehicle buying experience I have ever had. They were so helpful, we able to locate the exact vehicle we were looking for, brought it in, were very considerate of our time in the paperwork & financing, and even helped with the return of our rental vehicle! Kudos to all!!Leah, thanks so much for taking the time to write this review! Jason and Allen are great with people and focuses on what the customers'Β needs are. They will be pleased to hear about your positive experience. Reviews like yours help us to make sure that we're meeting the needs of our customers and we'Βre glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Pat Lund | Service Director
Car Repair
by CatherineH_ on 08/16/2014Joshua S. is my Service Advisor and he is always very attentive and vey helpful!! I ended up needing a lot of expensive work under a Carmax extended warranty which means a very long phone call to Carmax's warranty center. I totally⦠appreciate that Josh put me in a 'loaner' car of Gregg Young's as I am a single Mom and can't afford to be off work. I have and will continue to refer friends and family to Gregg Young for maintenance and repair.Catherine, thank you for leaving us your positive review. Josh is an excellent service advisor and we appreciate all he does for us! We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Pat Lund | Service Director
Awesome experience
by SandraMcLean on 08/11/2014My sales person Zach N. was wonderful. He went above and beyond anything I could have expected. I was a very picky customer and was looking for a very specific vehicle and he found it, went to pick it up and made sure I was pleased.Sandra, I am happy to hear that your time spent with Zach was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook and Twitter so that you can take advantage of our many great specials and incentives. Adam Hansen | Digital Marketing Director
2010 Equinox
by PeFe on 07/12/2014John C. was extremely helpful in diagnosing, arranging warranty repairs, and following up on the serious drive train problem with our 2010 Chev Equinox. His communication was outstanding.I am satisfied!!
by Charquenta_14 on 07/08/2014I had wonderful service from everyone that was involved with my car purchase. Even the first initial phone call from Brian S. was pleasant & that is the reason I decided to come out to the dealership to see what you guys had to offer me.β¦ Thank you for all of your help.I don't understand this portion, however, my service included detailing
by topbanana1954 on 06/26/2014The employees were considerably pleasant and thoroughly answered all questions pertaining to my service as well as made sure I was satisfied with my experience and their performance.yankee man
by yankee14 on 12/01/2009I am a long time customer of Gregg Young Chevrolet. I buy my cars there and I have them serviced there. I was unfortunate enough to have a wreck and Gregg Young Chevrolet's body shop took my car in and got it fixed really quick and handled⦠all my paperwork with the insurance company. They did a great job! I would recommend them to anybody.Excellent Service
by certified on 11/25/2009We don't stop to tell others when they've done a good job anymore, especially service work. We expect the best for our money and at Gregg Young Chevrolet, I get it. We have our cars serviced at Gregg Young's Service Department and it's⦠much better than even [another dealership]. Friendly greetings, nice lounge area, cafe, and the atmosphere is just...welcoming. The smiles are sincere and you feel like you are appreciated. We've never had a problem with any of the service and the boys always give me a heads-up if it looks like something is wearing and will need replacing. I feel safer driving my vehicle because I know that professional mechanics are watching out for me and my family.Worst Car Buyer Experience Ever!
by jasonajensen on 11/24/2009Well, since day one the car brakes have SQUEALED very loudly. Sometimes it does it for 40-50 feet! They have had the car multiple times and even more days. Every time they get it they don't fix it properly and they employ some real shady⦠backyard mechanics. They didn't even tell me they turned down the rotors, like they knew I wasn't going to accept a new car with turned down rotors. Then the "sanded" down the brakes multiple times. Nothing worked more than a day or two. They really don't care.About average
by loosescrews on 05/22/2009Although the car is a true lemon, the process of buying it was pretty typical. My wife and I had driven several cars the previous weekend and settled on the Malibu as our favorite. I was hoping to avoid spending hours in the⦠dealership so called the salesman back and made an offer over the phone. After getting a call-back from the sales manager we agreed on a price; since I didn't have a trade I assumed the process would be somewhat streamlined. Ha! Upon arrival to pick up the car we were asked to listen to a sales pitch for undercoating, paint, and upholstery treatment. Sigh... After that person gave up we were ushered to the Finance Manager's office. Although this gentleman eventually arranged financing at excellent terms, I believe his true job is to sell extended warrantys and he was relentless. After the third time I explained to him that, no, I really didn't want to pay an additional $2000 on this product, he moved to a new one -- a lifetime service that would keep the tires filled with nitrogen. "No? Are you sure? Only $500. You're taking a big risk..." And then there was the gap insurance. As I said, he finally gave up and arranged financing at surprisingly good terms. Three hours after arriving we drove away with our new Malibu. The purchase process wasn't bad, but it wasn't quite what I was hoping for.
Thank you so much for your excellent review! We appreciate your support and are thrilled to hear about your positive experience at Gregg Young Chevrolet. We look forward to assisting you again in the future! Sincerely, Patrick Hale - Customer Experience Manager - Patrick.hale@gyautogroup.com
by Gregg Young Chevrolet on 09/25/2024