Suntrup Kia South
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Customer Reviews of Suntrup Kia South
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Happy new Kia owners!
by The Clooneys on 11/09/2024Great customer service. Excellent efficiency and curtesy. Lazarus was knowledgeable, friendly and kind.BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
by ABEERMANN on 09/12/2024BUYER BEWARE!!!!!!!!!!!! I put a $1k deposit on a used trade-in vehicle that I test drove. I pointed out that the AC system would need to be repaired before purchasing and I was assured by the salesman Dzenis that this was no big deal and… would be an easy repair. After further inspection by the dealership, I was informed 4 days after making my deposit that the price of this used vehicle was increased by $1500 to cover the additional repairs that were overlooked during the trade-in inspection. I was told by the sales manager Rod that this vehicle would be wholesaled if I didn't want to pay the additional $1500 for repairs. This vehicle is still listed for sale on their website but the list price is now $1500 more than the original list price. This was my first experience with Suntrup and definitely my last. My intention is to warn as many other local car buyers of their shady business practice. And it looks like I am not the only one after reading so many other Google reviews posted recently.Worst dealership experience ever!
by Kelly G on 08/30/2024updated 09/06/2024I wouldn't recommend this dealership to a dead person. The purchasing process was regular nothing special. I purchased a vehicle back in march of 2024, sadly it was totaled out a few months later but I purchased gap insurance and… warranties through them. Great right? NOOOOOOO!!! These people have taken well over a month to help me get what paperwork I needed to get the lender paid on from the gap portion and STILL after calling, emailing, and making 2 trips out of my way to just get some answers I don't have the warranty portion paid costing me hundreds of dollars on still having to pay my previous car note along with getting threatened that my new car loan may be revoked for not having full payment on the last one. If I could give them a negative star rating I would!Review: Suntrup Kia South Lindberg URGENT ATTENTION!!!
by Michael R on 10/27/2023For 8 years, I've trusted Suntrup Kia South Lindberg, where I even bought my first car and have continually used their services. Sadly, recent events marked by oversight and a blatant lack of attention have completely eroded my faith in… them. Recently, my car suffered intense engine damage, leading to repair estimates of a massive $8,300 - exceeding its present value of $7,200. On a September 12th visit. I paid out $500+ for a valve cover gasket fix and was told to return after 1,000 miles for a check. But their appointment system was confusing, and i had continuous oil problems. When reaching out, many calls led to voicemails. Only after a devastating engine breakdown on the freeway did I get a response – one that felt more like damage control than anything. Service manager Justin Glaze came off as indifferent and not supportive. Even with evident engine problems, he simply advised "adding more oil." His over-reliance on his position blinded him to clear issues that even a novice like myself could see. His team mainly overlooked critical signs such as rampant oil usage which can be caused from spark plugins not working causing incomplete combustion in the engine which can lead to scoring on the cylinder walls that cause oil to be burned. This is something completely overlooked by Justin. In spite of my genuine worries, both the dealership and notably Justin, denied responsibility. The tone became aggressive, with Justin resorting to insults, labeling me a smart*** and ordering me out of his office. He claimed I didn't adhere to guidelines, which were unclear, as I even stated this as I had left multiple messages conveying my uncertainties which went unanswered. The financial strain from this situation is overwhelming. When discussing a potential refund for the prior $500+ charges and the current repair expenses, I was met with indifference. Justin's assertion that they "resolved" the problem rang empty, more so when juxtaposed with a malfunctioning engine and undeniable proof that the oil consumption problem persisted. I requested to speak to Elliot Silk, the service director and got his extension. I’ve called everyday for the last 3 days without a call back. On day 2 Justin called me, starting the conversation that Elliot Silk was too busy in meetings to talk to me and that he trusts everything Justin said and will go with his suggestions unquestioned and without talking to me at all. They offered an insulting 10% off the repairs still leaving the cost above the value of the vehicle. Then proceeded to double down on his attitude and disrespect on the phone this time. Here are my grievances: Accountability & Professionalism: Dishearteningly absent. Justin's condescension and unprofessional behavior were unsettling. Cussing and resorting outright dismissing out of his office because of me calmly counter arguing his non-logical positions he held. Communication: Failed calls, missed voicemails because of their “new software” they just installed, lengthy unanswered call waiting, no call backs, and dismissive interactions in person show a breakdown in customer service. Technical Competency: Didn’t address my original problem of oil burning at the rate it was. Failed to suggest basic engine maintenance but consistently asked if my tires needed rotation, admission from master techs that a spark plug issue(which led to the engine blowing) was the cause of oil burning were all overlooked by Justin Glaze. Compensation: Now I have a massive bill and no vehicle. A mere 10% off, as offered, doesn't come close to addressing the distress caused before, during and now after. In summation, Suntrup Kia South Lindberg at large has failed to uphold the standards I once held them to. A trusted relationship built over eight year crumbled within days, leaving me with an unusable car, a massive bill, and broken trust. I implore potential customers to reconsider going here!Shady tactics
by BJackson on 01/16/2023This dealership is advertising up to $5,000 over for your trade This is FALSE! They are marking their cars up $3,000-$5,000 over sticker price to “give” you this assistance! In other words you get nothing On top of this the amount… offered dir my trade was a low ball offer. We have bought over 30 vehicles over the years and have been through all sorts of things. This is the most dishonest and shady dealings we have ever experienced. Take your business elsewhereWatch your financing with this dealership
by A Watson on 12/28/2022Double check all your paperwork before you walk out of office. We signed a paper with the sales person stating what was included in loan and what our payments would be with everything included. That is what we went into finance office… expecting, signed papers expecting and walked out off dealership expecting. Over 30days later we did not receive a check we were supposed to get and come to find out the finance department didn’t even include this total in our loan!! So not only did they screw us over, we are out of pocket money and they are not taking ownership of the mistake and fixing it. Even the sales guy knows what was suppose to happen. And this is not the first time Suntrup Kia has messed up on someone’s loan. A friend put cash down and the dealership didn’t even include that!! So the customers had to go back to dealership and fight with them to get it fixed. Stay away from the Suntrup dealershipsEfficient Car Buying Experience
by C Cobb on 09/20/2022Had a great experience at Suntrup Kia! Dan Mann was awesome to work with - helpful and professional. Finance was great too. I was in and out in about two hours!Horrible dealer
by B c on 03/05/2022Called they said had 8 vehicles in stock that we were interested in, drove 100 miles, they didn’t have any, [non-permissible content removed]Horrid service on more than one occasion
by Chad Gendron on 10/15/2021I dropped my car off for a simple oil change at 12:30 today and NEVER received a call for my car. When I tried to call up to get an update, dealership was closed (it had been 6 hours!). This is not the first time they have neglected to… reach me when my car was finished. Absolutely horrid service in this service department. I cannot wait until my service plan is up so I never have to step foot in there again. If I could leave a negative star review I would.Dishonorable dealer
by Lec735 on 05/14/2021Went in on 4-30 to order a manufactured model for msrp (or so I thought). After 2 weeks I was told a new manager had arrived and not only was my car not ordered but the sticker price of my car was no longer going to be honored. They wanted… more. I lost time and all my respect for this dealer. I have gone to another dealer and paid msrp without issue. I would never recommend this dealer to another customer as they are disorganized, dishonorable, and shady in everyway. What I thought was a straightforward deal turned into a greedy opportunity for a new manager. And my family had bought several suntrup cars, one a month before this. Beyond disappointed.shady sales tactics
by not screwed over by Suntrup ka on 07/24/2020i went to look at a car listed by them for $12,199 it wasn't available to look at yet but since has increased in price over $1700 same car is now listed for $13,985. Avoid the Craig Suntrup stores he doesn't seem to care about how his sales… managers are ruining his name.Worst
by Robarmyman on 05/15/2020One of the worst dealerships I am ever dealt with and I have bought over a dozen cars from dealerships. First when i went to buy my car November 2018 they sold it to me it didn't have a title for it and then lied to me for the next month… about it and just kept blowing me off. Then a little over a year later I trade the vehicle off at Suntrup Hyundai. They filled out the form to cancel my gap insurance and was told that I was going to get a refund. About a month had passed so I called my gap insurance company to find out what the status was and they said it had been canceled for almost a month and that the dealership I bought the car from was going to issue me a refund. So I called Suntrup Kia and spoke with the finance guy and said I was trying to find out the status and that gap insurance company told me that they owed me a refund. The finance guy went off on me and started lecturing me saying that they are not going to issue me a refund it is not their job that the insurance company will do it. I tried explaining to the guy what the insurance company told me but all he was doing was being rude on the phone. The sales staff was very friendly but finance department and the sales manager and finance manager very rude and disrespectful.Suntrup Kia doesn't care about you
by stephanieselvaggio on 03/27/2020Suntrup Kia does not care about you, your money, or your business. Let me explain my ordeal: Kelly P. was my salesperson. She was kind and worked hard to find the car I wanted. I am very picky and knew what I wanted. I knew getting… what I wanted would take time, so I was patient. I intended to lease a new 2021 Kia Seltos. I had been waiting for these cars to come out for a long time, knowing my lease was coming to its maturity date. These cars were officially released Super Bowl weekend 2020. The very next day, I went to Suntrup and met Kelly. I went in knowing the EXACT car I wanted - a 2021 Seltos SX Turbo, white with black roof, grey interior, push-button entry and start, heated seats and steering wheel, and AWD. I waited for months. The SX Turbo wasn't released until mid-March and it seemed nobody was getting the color I wanted. She kept searching, I kept waiting. Eventually, she found me the EXACT car I wanted. I was so excited to finally get it! Suntrup Kia was supposed to trade another dealer for this car and was supposed to get it on a Wednesday and I was scheduled to pick it up on Friday. On Thursday, Kelly called and told me this car was sold by the other dealer right before they were supposed to get it. Okay...so fool me once, right? This isn't the first time Suntrup Kia has done this to me. When I was attempting to trade my 2015 Optima, I was looking to get a 2017 Sportage. Again, knowing what I wanted, they were going to trade another dealer for the car...three times the trade "fell through". So same story, different day. I went to Lou Fusz Kia and got the car I wanted (they also get one star for horrible customer service). So, long story short... Suntrup knew I was ready to sign for this car. Easily $30,000. But, they could care less about customer service which is a shame because their salespeople seem to be so nice. I guess their ownership and management is where the fallout occurs.Good dealership. Nice salesmen
by Joseph Vogt on 12/18/2019Salesman brian hampe was kind and courteous. Paperwork was done quickly. The show floor was clean and had good looking cars.Absolute Nightmare
by Cdoolittle on 11/20/2018Dealing with this dealership has been nothing but a nightmare. First we were sold a car with no upgrades for a higher price then the upgraded model. Since then it has been nothing but missing paperwork and mistakes on the dealerships end.… Kia finance is harrasing us for payments on a car we do not possess and nobody can get us answers to get things straighten out. Save yourself the headache and go somewhere else.great help
by saphiretsuki on 09/25/2018Nick Pashos and his team at the South county Suntrup Kia dealership were a HUGE help with getting me in to a car I love despite limited finances. Love my new Sportage!BEWARE Nick Pashos Saleman Disrespects Women
by Starlawolf on 09/03/2018***BUYER BEWARE*** Do not let NICK PASHOS be your salesman at Suntrup Kia South. You will regret it AFTER the sale. I was in a horrific car accident and wanted a car like the car I had that was totaled. I was referred to Nick by a friend.… BIGGEST mistake of my life. I commented on Nicks flashy diamond ring and thought to myself this guy must make a hell of a commission to afford a ring like that. He then proceeded to grab his phone to show me the custom wedding ring he has made by a jeweler in New York for his wife. OK now I know he makes a bundle off of commission. Hes kind of a bragger and likes to let people know he is well off or pretends to be. I brought my newly purchased vehicle in for its first FREE carwash. (The free carwashes are a joke too) The guy washed my car in their prehistoric car wash and proceeded to dry my car off. I dont remember the name on his Suntrup jacket that had a nice big zipper on it that scratched the hell out of the passengers side of my car. I was in shock and I heard the zipper scraping the side of the car. I made the comment I sure hope you didnt scratch the side of my car with that zipper on your jacket. I was standing on the drivers side and I didnt go check it out because my leg was in a boot and it was difficult to walk. He assured me he didnt scratch it. He also commented that some lady tried to get him in trouble once for scratching her car. I believed him like the trusting person that I am. I came home and told my husband what had happened and he went out to look at my car and sure enough the whole passenger side was scratched. Immediately my husband drove up to Suntrup and went up to Nick and told him what happened and said he wanted the scratch repaired. Nick was like a little boy when approached by my husband and cowered to his demand. Nick took my husband over to the service manager who was an absolute ass and told my husband that their not in the business of scratching vehicles. Needless to say it was not a good outcome but they said they could try to buff it out. I called Nick and asked when I could bring the car in and the first thing he said to me was If I ever see your husband outside of Suntrup I can guarantee its not going to be pretty because your husband and I will be going at it physically OMG I could not believe he said that. I told my husband what Nick had said and my husband could not believe this came from Nick Pashos. I told him to let it go and we would never do business there again. Fast forward 8 months. I need new tires on my Pre-owned 100 Point Certified vehicle. My car is at the tire dealership and I get a call. They cant change the tires because there is no key for the locks on the 3 wheels. I wasnt given a key for the locks on the tires. You would have thought that if the car was CERTIFIED that the person who looked the car over would have known the wheels had locks on them. Also why was there only 3 locks on the wheels? Im at the tire dealership and I tell them to just cut them off and I will go to the dealer I bought the car from and have them give me new locks since I was never given a key. I call Nick Pashos and I tell him that I will be stopping by to get a set of locks to replace the ones I had to have cut off to put new tires on. He immediate copped an attitude with me and said Wait a minute you are NOT going to tell me what I am going to do for you! You will ask me nicely and just maybe I might do something for you. Yes I was upset because my tire ordeal turned into a nightmare because of the locks and no key. Nick started yelling at me and I yelled right back. No one treats a 60 year old woman like this. He is probably in his 30s and has the cockiest attitude I have ever seen for a young man. He has no respect for a woman and talks to a 60 year old woman like a piece of trash. He also brought my husbands name up in the conversation again. I said to him something of the effect how he had threatened to get physical with my husband if he ever saw him outside of Suntrup and he called me a LIAR! This man Nick Pashos has some mental issues and disrespects older women. I wonder if he talks to his wife and mother like he did me. Nick did call me back after about an hour and said I tell you what if you leave me a GOOD REVIEW on our webpage I will pay for your locks out of my pocket. Really? He had to bribe me for a good review. I told him no Ill pay for the locks myself and Id rather leave a review to let folks know what youre really like. It takes a BRIBE for a good review to get what you want from him. I left a message with his General Manager and needless to say it wasnt a very nice message that I left. I told the general manager to call me back and that was 3 days ago. Once the sale closes you are on your own. Again DO NOT use NICK PASHOS for your salesman because you will regret you ever did.suntrup kia south county
by gdeclue on 12/01/2016this is second new car ive bought at this dealership and have nothing but good things to say about it. Tons of kudos and thanks to to staff especially Tony Haman who has made all this as painless as possible. He's a great guy and can get… the job done.Title and finance
by mjohns74 on 08/09/2014Tony the sale person was wonderful. Had some issues with the dealership getting title in time. Dealership made good on taking care of issues with the title late fees and tax issue. Still took way longer than it should have due to Ally… financing company.An awful sales experience
by sbg8 on 10/04/2010This dealership tried pretty much every shady trick in the book on me. They were very cagey about showing me numbers, didn't want me to see any paperwork, then tried to offer me a contract at $2k over sticker price because of "special… factory sealants" that had been applied and could not be removed. After I refused to pay for any sealant (honestly, they still do the old sealant trick?) they magically were able to "get the factory not to apply them" and deduct the $2k charge--all the while I knew that the car in question was sitting on another dealership's lot, being ready to be transferred over to Suntrup. They apparently thought I was an idiot. One of the salesmen was extremely old-school creepy, as well. Wore a ton of cologne and kept touching my arm every time he walked by. Once the deal had been settled, the finance manager tried to give me a loan at a high rate of interest and add in some kind of extended warranty without asking me about it, when I knew that I qualified for the 2.9% loan that Kia was advertising. When I pointed out the loan I wanted, he acted offended that "no one told him" that I wanted the decent rate, instead of the inflated one. In the end I actually got a great deal and a great finance rate, but the process was extremely unpleasant and I had to watch them every step of the way, as they kept trying to tack things on. So, it's not impossible to get a good deal from them, you just have to be willing to put up with the (3+ hours in my case) of unpleasantness it entails. When the car arrived it was in perfect shape and had even more options than I had anticipated, so the actual pickup of the car was quite pleasant. Do your research and watch them extremely carefully and you could get a decent deal. Also - they also have a $199 "processing" fee for paperwork that they added on to the contract which is "non-negotiable" (I just lowered the price I was willing to pay by $200 to cancel it out) so be aware that you need to factor that in.Justin Johnson..I was one of your 1st customers and I was not satified!!
by nlotpo4 on 02/20/2010I bought a 2002 Grand Prix about 3 years ago from Justin Johnson at Suntrup Kia. We had our 1 yr old daughter in tow with us and ended up at the dealership all day long!! Justin tried to push us into several different cars that we were not… interested in at all! And even tried to say oh well the bank will only finance certain cars for you! [violative content deleted] After haggling over price and payments and threatening to leave they finally got the price we wanted but at what cost....the interest rate was not what they told us. After getting loan paperwork in the mail we found out our interest rate was much much higher than the one they told us. We bought a preowned so only got a 3 month warranty....and were back at the dealership 5 yes 5 times in those 3 months. First problem was the car would go into reverse...I missed several days of work b/c I couldn't even get the car out of my driveway! After getting it over there they tried to tell my husband nothing was wrong with it....after hours of arguing they finally looked closer and and found the problems and replaced the part. Then we had more things go wrong one of which we had to pay for part of....after that I thought okay we have to be good now what else can go wrong!! ON MY WAY HOME FROM WORK THE SAME DAY IT WAS FIXED THERE WAS A LOUD BOOM AND THE CAR STARTED DRAGGING SOMETHING..I BARELY MADE IT HOME...MY HUSBAND POPPED THE HOOD AND THE ENGINE YES THE ENGINE WAS NOT IN PLACE!! AND THEY WERE WRENCHES UNDER MY HOOD! This time they did have it towed over (we lived an hour away from the dealership) and they fixed it for free! This car is still a [violative content deleted]! I would never ever go to this dealership again. As far as Justin....he was new but already sounding like a sleazy car salesman and was running back and forth to managers as they told him what to say! YOU DO NOT HAVE 100% SATISFACTION WITH CUSTOMERS JUSTIN!!!
About our dealership
Hello, we are sorry to hear that you were not satisfied with your recent experience. Please know that we want to make things right and we are currently looking into your situation. We will have an update for you shortly.
by abstraktmg on 11/21/2018