Suntrup Kia South

by Michael R on 10/27/2023

For 8 years, I've trusted Suntrup Kia South Lindberg, where I even bought my first car and have continually used their services. Sadly, recent events marked by oversight and a blatant lack of attention have completely eroded my faith in them. Recently, my car suffered intense engine damage, leading to repair estimates of a massive $8,300 - exceeding its present value of $7,200. On a September 12th visit. I paid out $500+ for a valve cover gasket fix and was told to return after 1,000 miles for a check. But their appointment system was confusing, and i had continuous oil problems. When reaching out, many calls led to voicemails. Only after a devastating engine breakdown on the freeway did I get a response – one that felt more like damage control than anything. Service manager Justin Glaze came off as indifferent and not supportive. Even with evident engine problems, he simply advised "adding more oil." His over-reliance on his position blinded him to clear issues that even a novice like myself could see. His team mainly overlooked critical signs such as rampant oil usage which can be caused from spark plugins not working causing incomplete combustion in the engine which can lead to scoring on the cylinder walls that cause oil to be burned. This is something completely overlooked by Justin. In spite of my genuine worries, both the dealership and notably Justin, denied responsibility. The tone became aggressive, with Justin resorting to insults, labeling me a smart*** and ordering me out of his office. He claimed I didn't adhere to guidelines, which were unclear, as I even stated this as I had left multiple messages conveying my uncertainties which went unanswered. The financial strain from this situation is overwhelming. When discussing a potential refund for the prior $500+ charges and the current repair expenses, I was met with indifference. Justin's assertion that they "resolved" the problem rang empty, more so when juxtaposed with a malfunctioning engine and undeniable proof that the oil consumption problem persisted. I requested to speak to Elliot Silk, the service director and got his extension. I’ve called everyday for the last 3 days without a call back. On day 2 Justin called me, starting the conversation that Elliot Silk was too busy in meetings to talk to me and that he trusts everything Justin said and will go with his suggestions unquestioned and without talking to me at all. They offered an insulting 10% off the repairs still leaving the cost above the value of the vehicle. Then proceeded to double down on his attitude and disrespect on the phone this time. Here are my grievances: Accountability & Professionalism: Dishearteningly absent. Justin's condescension and unprofessional behavior were unsettling. Cussing and resorting outright dismissing out of his office because of me calmly counter arguing his non-logical positions he held. Communication: Failed calls, missed voicemails because of their “new software” they just installed, lengthy unanswered call waiting, no call backs, and dismissive interactions in person show a breakdown in customer service. Technical Competency: Didn’t address my original problem of oil burning at the rate it was. Failed to suggest basic engine maintenance but consistently asked if my tires needed rotation, admission from master techs that a spark plug issue(which led to the engine blowing) was the cause of oil burning were all overlooked by Justin Glaze. Compensation: Now I have a massive bill and no vehicle. A mere 10% off, as offered, doesn't come close to addressing the distress caused before, during and now after. In summation, Suntrup Kia South Lindberg at large has failed to uphold the standards I once held them to. A trusted relationship built over eight year crumbled within days, leaving me with an unusable car, a massive bill, and broken trust. I implore potential customers to reconsider going here!

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by BJackson on 01/16/2023

This dealership is advertising up to $5,000 over for your trade This is FALSE! They are marking their cars up $3,000-$5,000 over sticker price to “give” you this assistance! In other words you get nothing On top of this the amount offered dir my trade was a low ball offer. We have bought over 30 vehicles over the years and have been through all sorts of things. This is the most dishonest and shady dealings we have ever experienced. Take your business elsewhere

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by A Watson on 12/28/2022

Double check all your paperwork before you walk out of office. We signed a paper with the sales person stating what was included in loan and what our payments would be with everything included. That is what we went into finance office expecting, signed papers expecting and walked out off dealership expecting. Over 30days later we did not receive a check we were supposed to get and come to find out the finance department didn’t even include this total in our loan!! So not only did they screw us over, we are out of pocket money and they are not taking ownership of the mistake and fixing it. Even the sales guy knows what was suppose to happen. And this is not the first time Suntrup Kia has messed up on someone’s loan. A friend put cash down and the dealership didn’t even include that!! So the customers had to go back to dealership and fight with them to get it fixed. Stay away from the Suntrup dealerships

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by C Cobb on 09/20/2022

Had a great experience at Suntrup Kia! Dan Mann was awesome to work with - helpful and professional. Finance was great too. I was in and out in about two hours!

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by B c on 03/05/2022

Called they said had 8 vehicles in stock that we were interested in, drove 100 miles, they didn’t have any, [non-permissible content removed]

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by Chad Gendron on 10/15/2021

I dropped my car off for a simple oil change at 12:30 today and NEVER received a call for my car. When I tried to call up to get an update, dealership was closed (it had been 6 hours!). This is not the first time they have neglected to reach me when my car was finished. Absolutely horrid service in this service department. I cannot wait until my service plan is up so I never have to step foot in there again. If I could leave a negative star review I would.

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by Lec735 on 05/14/2021

Went in on 4-30 to order a manufactured model for msrp (or so I thought). After 2 weeks I was told a new manager had arrived and not only was my car not ordered but the sticker price of my car was no longer going to be honored. They wanted more. I lost time and all my respect for this dealer. I have gone to another dealer and paid msrp without issue. I would never recommend this dealer to another customer as they are disorganized, dishonorable, and shady in everyway. What I thought was a straightforward deal turned into a greedy opportunity for a new manager. And my family had bought several suntrup cars, one a month before this. Beyond disappointed.

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by not screwed over by Suntrup ka on 07/24/2020

i went to look at a car listed by them for $12,199 it wasn't available to look at yet but since has increased in price over $1700 same car is now listed for $13,985. Avoid the Craig Suntrup stores he doesn't seem to care about how his sales managers are ruining his name.

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by Robarmyman on 05/15/2020

One of the worst dealerships I am ever dealt with and I have bought over a dozen cars from dealerships. First when i went to buy my car November 2018 they sold it to me it didn't have a title for it and then lied to me for the next month about it and just kept blowing me off. Then a little over a year later I trade the vehicle off at Suntrup Hyundai. They filled out the form to cancel my gap insurance and was told that I was going to get a refund. About a month had passed so I called my gap insurance company to find out what the status was and they said it had been canceled for almost a month and that the dealership I bought the car from was going to issue me a refund. So I called Suntrup Kia and spoke with the finance guy and said I was trying to find out the status and that gap insurance company told me that they owed me a refund. The finance guy went off on me and started lecturing me saying that they are not going to issue me a refund it is not their job that the insurance company will do it. I tried explaining to the guy what the insurance company told me but all he was doing was being rude on the phone. The sales staff was very friendly but finance department and the sales manager and finance manager very rude and disrespectful.

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by stephanieselvaggio on 03/27/2020

Suntrup Kia does not care about you, your money, or your business. Let me explain my ordeal: Kelly P. was my salesperson. She was kind and worked hard to find the car I wanted. I am very picky and knew what I wanted. I knew getting what I wanted would take time, so I was patient. I intended to lease a new 2021 Kia Seltos. I had been waiting for these cars to come out for a long time, knowing my lease was coming to its maturity date. These cars were officially released Super Bowl weekend 2020. The very next day, I went to Suntrup and met Kelly. I went in knowing the EXACT car I wanted - a 2021 Seltos SX Turbo, white with black roof, grey interior, push-button entry and start, heated seats and steering wheel, and AWD. I waited for months. The SX Turbo wasn't released until mid-March and it seemed nobody was getting the color I wanted. She kept searching, I kept waiting. Eventually, she found me the EXACT car I wanted. I was so excited to finally get it! Suntrup Kia was supposed to trade another dealer for this car and was supposed to get it on a Wednesday and I was scheduled to pick it up on Friday. On Thursday, Kelly called and told me this car was sold by the other dealer right before they were supposed to get it. Okay...so fool me once, right? This isn't the first time Suntrup Kia has done this to me. When I was attempting to trade my 2015 Optima, I was looking to get a 2017 Sportage. Again, knowing what I wanted, they were going to trade another dealer for the car...three times the trade "fell through". So same story, different day. I went to Lou Fusz Kia and got the car I wanted (they also get one star for horrible customer service). So, long story short... Suntrup knew I was ready to sign for this car. Easily $30,000. But, they could care less about customer service which is a shame because their salespeople seem to be so nice. I guess their ownership and management is where the fallout occurs.

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by Joseph Vogt on 12/18/2019

Salesman brian hampe was kind and courteous. Paperwork was done quickly. The show floor was clean and had good looking cars.

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by Cdoolittle on 11/20/2018

Dealing with this dealership has been nothing but a nightmare. First we were sold a car with no upgrades for a higher price then the upgraded model. Since then it has been nothing but missing paperwork and mistakes on the dealerships end. Kia finance is harrasing us for payments on a car we do not possess and nobody can get us answers to get things straighten out. Save yourself the headache and go somewhere else.

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by saphiretsuki on 09/25/2018

Nick Pashos and his team at the South county Suntrup Kia dealership were a HUGE help with getting me in to a car I love despite limited finances. Love my new Sportage!

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by Starlawolf on 09/03/2018

***BUYER BEWARE*** Do not let NICK PASHOS be your salesman at Suntrup Kia South. You will regret it AFTER the sale. I was in a horrific car accident and wanted a car like the car I had that was totaled. I was referred to Nick by a friend. BIGGEST mistake of my life. I commented on Nick’s flashy diamond ring and thought to myself this guy must make a hell of a commission to afford a ring like that. He then proceeded to grab his phone to show me the custom wedding ring he has made by a jeweler in New York for his wife. OK now I know he makes a bundle off of commission. He’s kind of a bragger and likes to let people know he is well off or pretends to be. I brought my newly purchased vehicle in for its first FREE carwash. (The free carwashes are a joke too) The guy washed my car in their prehistoric car wash and proceeded to dry my car off. I don’t remember the name on his Suntrup jacket that had a nice big zipper on it that scratched the hell out of the passenger’s side of my car. I was in shock and I heard the zipper scraping the side of the car. I made the comment I sure hope you didn’t scratch the side of my car with that zipper on your jacket. I was standing on the driver’s side and I didn’t go check it out because my leg was in a boot and it was difficult to walk. He assured me he didn’t scratch it. He also commented that some lady tried to get him in trouble once for scratching her car. I believed him like the trusting person that I am. I came home and told my husband what had happened and he went out to look at my car and sure enough the whole passenger side was scratched. Immediately my husband drove up to Suntrup and went up to Nick and told him what happened and said he wanted the scratch repaired. Nick was like a little boy when approached by my husband and cowered to his demand. Nick took my husband over to the service manager who was an absolute ass and told my husband that their not in the business of scratching vehicles. Needless to say it was not a good outcome but they said they could try to buff it out. I called Nick and asked when I could bring the car in and the first thing he said to me was “If I ever see your husband outside of Suntrup I can guarantee it’s not going to be pretty because your husband and I will be going at it physically”…OMG I could not believe he said that. I told my husband what Nick had said and my husband could not believe this came from Nick Pashos. I told him to let it go and we would never do business there again. Fast forward 8 months. I need new tires on my Pre-owned 100 Point Certified vehicle. My car is at the tire dealership and I get a call. They can’t change the tires because there is no key for the locks on the 3 wheels. I wasn’t given a key for the locks on the tires. You would have thought that if the car was CERTIFIED that the person who looked the car over would have known the wheels had locks on them. Also why was there only 3 locks on the wheels? I’m at the tire dealership and I tell them to just cut them off and I will go to the dealer I bought the car from and have them give me new locks since I was never given a key. I call Nick Pashos and I tell him that I will be stopping by to get a set of locks to replace the ones I had to have cut off to put new tires on. He immediate copped an attitude with me and said “Wait a minute you are NOT going to tell me what I am going to do for you!” You will ask me nicely and just maybe I might do something for you. Yes I was upset because my tire ordeal turned into a nightmare because of the locks and no key. Nick started yelling at me and I yelled right back. No one treats a 60 year old woman like this. He is probably in his 30’s and has the cockiest attitude I have ever seen for a young man. He has no respect for a woman and talks to a 60 year old woman like a piece of trash. He also brought my husband’s name up in the conversation again. I said to him something of the effect how he had threatened to get physical with my husband if he ever saw him outside of Suntrup and he called me a LIAR! This man Nick Pashos has some mental issues and disrespects older women. I wonder if he talks to his wife and mother like he did me. Nick did call me back after about an hour and said “I tell you what…if you leave me a GOOD REVIEW on our webpage I will pay for your locks out of my pocket.” Really? He had to bribe me for a good review. I told him no…I’ll pay for the locks myself and I’d rather leave a review to let folks know what you’re really like. It takes a BRIBE for a good review to get what you want from him. I left a message with his General Manager and needless to say it wasn’t a very nice message that I left. I told the general manager to call me back and that was 3 days ago. Once the sale closes you are on your own. Again DO NOT use NICK PASHOS for your salesman because you will regret you ever did.

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by gdeclue on 12/01/2016

this is second new car ive bought at this dealership and have nothing but good things to say about it. Tons of kudos and thanks to to staff especially Tony Haman who has made all this as painless as possible. He's a great guy and can get the job done.

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by mjohns74 on 08/09/2014

Tony the sale person was wonderful. Had some issues with the dealership getting title in time. Dealership made good on taking care of issues with the title late fees and tax issue. Still took way longer than it should have due to Ally financing company.

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by rem11 on 01/22/2014

Purchased a new 2013 sportage. Price listed on web site of 29720. After signing papers we realized they had inserted the MSRP of 31,624 a $1904 difference. When I questioned them I was told that was just the invoice price not selling price. I took a snap shot of the internet site and showed it to twenty five different people and all thought it to be selling price. When I pressured them about it they start telling me they gave me too much for my vehicle. I looked it up on Kelly Bluebook and it was right at trade in. While you wait on hold, their commercial says they pay up to $5000 over Kelly Bluebook, not so. I was told by a manager, that they would get back to me the next day but I heard nothing. Now I see my trade in on the internet and lo and behold the invoice price shown is 10998. They only gave me 8000 so once again a lie. Apparently invoice price doesn't mean invoice price. What they have done is out and out made a mistake and don't want to confess up and make things right. By the way, this is the second new vehicle I purchased from them, and my last.

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by larrymoore on 06/08/2012

I was told the 2012 Sorento was the newest model available. 16 days after purchase of the 2012 model Kia announced availablity of the 2013 newer model, unusal in Feb. Dealer rep. says he did not know about new model coming in 16 days or earlier. Before I made first payment I lost $6000 in value and had a year old model. I would have waited to purchase a newer 2013 model in 16 days. Dealers response, "Buyer Beware"

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by dbiffar on 01/22/2012

Four years ago I bought a new car at a different dealership—and I was tricked into buying an extended warranty. This time, I brought my daughter along to help me listen to "fast-talk" so I wouldn't be duped again. But there was no need. I have never before been treated with such respect at a car dealership. These gentlemen worked fast and got us on the road within 24 hours after I requested information on the Kia! I had an insurance check because I had hit a deer with my other car, and fully expected difficulty with the check, i.e., asking them to wait till it cleared. They worked with me on every financial aspect: credit score, down payment, low monthly payment--until I got exactly what I needed and felt comfortable with. I even received tips on how to improve my credit score. At Suntrup, everything is up front, efficient, and respectful. Go see: Jonathan Chung, BJ Brunner and Mike Schreiber.

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by shady_suntrup on 12/30/2011

My husband and I recently bought a used 2011 Kia Sorento from Suntrup Kia in South County. I thoroughly like the PRODUCT of Kia, meaning the SUV itself. However, I am a bit unimpressed with the customer service I experienced at Suntrup Kia in South County. We tangled with the price as any normal person would do and we came to an agreement on a number. It was not brought to my attention that the suv was missing it's key fob (remote for keyless entry). We didn't discover this until after we signed the papers late at night (with 2 restless kids) and they handed us the KEY. Yes, a single KEY. I was surprised and asked where the key fob was and they said the Sorento did not come with one and that is all they have. I am very surprised that they didn't give the SUV a new remote. Any normal person nowadays expects a 2011 to have one. So, I thought about it and on the second full day of driving the Sorento, I realized that not having the fob was very cumbersome and inconvenient. I called my salesperson and asked them (Suntrup Kia) to supply me with a key fob. I don't believe that this is an unreasonable request. Because of the response I got from the sales person who sold us the vehicle, I am now questioning the SERVICE with the Kia lifetime warranty on the train system, and considering taking the service to a different Kia dealer b/c of the run around I am getting on the key fob. The sales person and I have had a heated discussion about this. I truly believe that they should have stated something about the missing key fob. I feel very misled. I simple stated that in the realm of boasting good customer service, that this doesn't quite fall in line with that. If they can't give good customer service in a remote key fob, then can they provide quality customer service when maintenance is needed on the vehicle in an emergency. I was ready to hand out the business cards to refer family and friends, but now, I won't b/c I can't guarantee that they will be treated with the best customer service. Moreover, I have had lots of complements on the KIA (product itself), but have refrained from telling where I got it. I simply stated to try a different Kia dealer at a different location. Since we last spoke, the salesperson has failed to call me back, it's been a week. I will be taking my service maintenance to another Kia dealer instead of the South County location when/if work needs to be done.

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by dankocke on 12/21/2010

There are plenty bad reviews about this dealership, but I had a pretty relaxed experience. I walked in with a price quote using a vehicle buying service and they hondered it no problem. Even with a trade-in they didn't try to pull one over on me but gave me the high trade in value as found on KBB. The staff was great and the service was very good. They didn't even have a problem with doing a dealer trade. Now, the dealership itself is a hunk of junk. It's an old building with no nice facilities. That said, I think it makes them want to sell you a car more than the others....'cause obviously they don't have any overhead costs...(I've bought dozens of cars).

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