Suntrup Kia South
Dealership Sales Review
This dealership tried pretty much every shady trick in the book on me. They were very cagey about showing me numbers, didn't want me to see any paperwork, then tried to offer me a contract at $2k over sticker price because of "special factory sealants" that had been applied and could not be removed. After I refused to pay for any sealant (honestly, they still do the old sealant trick?) they magically were able to "get the factory not to apply them" and deduct the $2k charge--all the while I knew that the car in question was sitting on another dealership's lot, being ready to be transferred over to Suntrup. They apparently thought I was an idiot. One of the salesmen was extremely old-school creepy, as well. Wore a ton of cologne and kept touching my arm every time he walked by. Once the deal had been settled, the finance manager tried to give me a loan at a high rate of interest and add in some kind of extended warranty without asking me about it, when I knew that I qualified for the 2.9% loan that Kia was advertising. When I pointed out the loan I wanted, he acted offended that "no one told him" that I wanted the decent rate, instead of the inflated one. In the end I actually got a great deal and a great finance rate, but the process was extremely unpleasant and I had to watch them every step of the way, as they kept trying to tack things on. So, it's not impossible to get a good deal from them, you just have to be willing to put up with the (3+ hours in my case) of unpleasantness it entails. When the car arrived it was in perfect shape and had even more options than I had anticipated, so the actual pickup of the car was quite pleasant. Do your research and watch them extremely carefully and you could get a decent deal. Also - they also have a $199 "processing" fee for paperwork that they added on to the contract which is "non-negotiable" (I just lowered the price I was willing to pay by $200 to cancel it out) so be aware that you need to factor that in.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes