Customer Reviews of Ed Napleton Honda St Peters
Review type:
New car purchase
by Very happy on 08/05/2020Great experience doing business with Randy Lyman, easy to talk to, did everything I expected and then some !!Great Used Van Purchase
by Derek on 04/25/2020I’d like to personally thank Claire and others including the manager for helping me find a great van and giving me a great deal. I really do appreciate it and will recommend others to try Napleton Honda in Saint Peters first. Thank you… again for making the car buying process an easy one! -DerekWorst experience I have ever had!
by ThomasAird on 04/11/2020The absolute worst customer service experience I’ve had in general let alone at a dealership! Due to false advertising I drove over two hours to be disrespected, treated like i knew nothing, and to have my credit checked without my… permission 45 minutes after I left the dealership saying I wasn’t interested in the car anymore. One star is too much for my experience here at Ed Napleton Honda! Do not attempt to purchase a vehicle from here!Thomas, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (314) 486-9292 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We hope to hear from you soon.
Poor service
by Liz on 03/20/2020Bought a 2018 on feb17. Two days worth of traveling to buy it. To be harrassed by finance manager. So after many calls later I finally get asked to come to dealership on march 20 to fix taillight and to talk about wat happened to me. Only… to be told I need to take it to buick dealership cuz it under warranty. So I wasted 2 hrs of sitting there plus 36 min drive to there. And then the gm gives me 100 $ in quik trip gift cards to suffice for the harrassment their finance manager did to me. Wow. Very poor serviceLiz, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We want to regain your trust and your business so please reach out to us at (314) 486-9292. We will work with you to resolve this matter to your satisfaction. We look forward to hearing from you.
Unbelievable
by Nick on 12/27/2019Was told the Napleton "Xperience" was included in the vehicle price, after refusing it twice they wrote it in anyway ($1000). Added a 2 year bumper to bumper warranty without asking ($2000). Did not include my sales tax like i asked.… Removed $250 from my trade in and charged me a temp tag fee when i wasnt getting a temp tag. Then they did not send me home with my buyers order and wouldnt give it to me until i walked in and asked for it in person (paper which shows all charges). They said they would remedy it, 3 months have passed and they have done nothing.We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out us at (636) 928-1155 and we will work with you personally in rectifying the issues you experienced.
Outstanding experience
by Outstanding on 12/23/2019We purchased a 2017 Camaro. Everyone we encountered was extremely helpful. Kristen Napoli went above and beyond to work out every detail of our purchase along with Kim Swisher and Rick Deppen. Thanks so much, John & JanetCongratulations on your new Camaro! Our team strives to deliver an excellent experience, and are glad you found this to be the case dealing with Kristen. If you have further needs or questions, please reach out!
Arthur
by Guardian1776 on 11/26/2019Arthur was very professional and helpful. He made the process very smooth and enjoyable. I look forward to being a repeat customer as a result.Hi, thanks for your great review of Arthur, and for giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Without a doubt a VERY BEST DEALERSHIP I have ever purchased a car from.
by Pete on 10/22/2019This was the VERY BEST DEALERSHIP that I ever purchased a car from. Very well trained and very professional auto dealership. The salesman ANTHONY TRIOLA was exceptionable. He exceeded my expectations. I was able to trade-in one car and… buy the best car that I have wanted - and the exact car I was looking for. All of this done with no hassles and no games. Biggest selection I have ever seen of new and pre-owned cars. I would recommend this dealership to everyone! The entire staff is friendly, honest, and will exceed your expectations - just like ANTHONY TRIOLA did for me! Thank you Napleton and thank you ANTHONY TRIOLA!Hi Pete, we are happy to hear you had the perfect experience with Anthony. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Excellent experience
by Excellent on 10/03/2019I just bought a new Honda Accord EX-L from Napleton Honda, and had a very good experience. My salesperson, Anthony Triola, was very knowledgeable and patient as I asked all kinds of questions. He was able to get a feel for what I wanted… in a car by asking the right questions, and had me test drive two. He made the negotiation easy; I never felt pressured to buy. The sales manager, Dan Reidt got through all the financing and paperwork expeditiously. Everyone was friendly and I felt treated as if I were a VIP throughout the whole process. I've bought from other dealers that were equal to this, but I would definitely recommend Napleton Honda!Excellent, thank you for your feedback. We're thrilled you found Anthony and Dan knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton Honda in St Peters!
Nice service
by Allie on 09/14/2019Michael Bell was very nice and thorough in making sure we had everything the way we wanted it! Thank you!Congratulations on your new car, Allie! It is great to hear Michael was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Arthur Insight
by ARTHURREVIEW on 08/20/2019updated 08/27/2019Arthur was terrific and is how all salespeople should be.... honest and smooth and very personable.Hello there, we appreciate you choosing Ed Napleton Honda in St Peters! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! We hope you have a wonderful day.
Mary Schneider, St. Charles MO
by Mary_Schneider on 08/26/2019A wonderful experience with Mike Wells. Decision to purchase my new 19 CRV was more than satisfying.Mary, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Experience with Chandler at Napleton Honda
by Humberto on 08/17/2019Chandler was so nice, he looked for a good deal for long time, he was so patient.Hello, thank you for your support! We're happy we could help. We hope to be of service to you again. Take care!
Honda Accord Sport
by Accord on 08/10/2019updated 08/16/2019Arthur was great during the buying process. very friendly and informative made the 2 hour drive worth it!Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!
Awesome Sales and Service
by Carla on 08/14/2019Arthur Johnson was our sales associate and absolutely fantastic. He walked us through the buying process and was patient and so knowledgeable. Can not recommend him or the Napleton team at Honda St Peters.Carla, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help. Safe travels!
Greedy [non-permissible content removed]
by Terry on 08/08/2019My nightmare started when I found a car I wanted to buy at Ed Napleton Mazda in St. Peters. I went on July 11 to see it and drive it. When it was time to do the paperwork is when the nightmare started. I was offered $8700. for my trade-in,… but when I refused their maintenance package ( $995. ) they said if I didn't take it that they would take $1000. off of my trade. How can they do that after already making me an offer on my car? I told them that I would never use them for maintenance because I live so far away from them. After arguing about it I left.. I emailed the salesman the next day and then he responded on Saturday, July 13th to tell me to come get the car. I assumed they had agreed to my offer, but that wasn't the case. First they left my waiting for hours and then told me their offer hadn't changed. And it all went back to them insisting on me buying their maintenance package for $995. I told them again and again that I didn't want it. Everyone in the building knew I didn't want it. Finally exhausted and late for my brothers 70 birthday party ( Which they knew I was late for ) I just gave in.. I know I should have walk out.. Again! Then the financing nightmare began.. The finance guy insisted that I was going to take the warranty even though I didn't want it. The car I bought was 2 years old with only 24,000 miles on it. I didn't see it necessary to pay for an extended warrany.. When it was all finished I had it anyway, plus another service package. This one was $265. and it consisted of a tire rotation and 2 oil changes. Really??? When I went to license my car and pay the taxes I was told that I needed emissions and a safety inspection. I can't believe they sold me a car without them. Got those and went back to the DMV and was told I didn't have an odometer reading, which had something to do my car coming from another state so back to car dealer to get one. I bought my own bracket for my car and will have it drilled and attached.Terry, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We would like the opportunity to address your concerns. Please reach out to us directly at (636) 928-1155 when you have a chance. Thank you, and we look forward to hearing from you.
Great Customer Service
by Fredrica on 07/20/2019Randy was very friendly and helpful. He made the car buying experience less intimidating and I believe I got a fair deal on my auto purchase. I would recommend this dealership to family and friends.Congratulations on your new car, Fredrica! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Customer Service is NOT a priority. Neither is being honest.
by MaureenZ on 07/17/2019I bought a new to me Honda CR-V at the beginning of May. It took over 30 minutes for someone to help my daughter and I. I had to interrupt a sales associate just to get noticed. He did help me and ultimately I purchased the car. However,… once the dealership has your money, they are done with you. I was told I HAD to purchase three items. The Anti-theft, Maintenance package (called Napleton for life) and a service contract (named The Mechanic). He told me that Napleton originally sold this car to the first buyer, and the original owner also had to purchase the packages. I was promised a full tank of gas also. I received 1/4 of a tank. When I called to speak with my salesperson several times, somehow I was hung up on or made to wait. I tried email. I sent 4 different emails. Not one response. I spoke with my finance company and I was told that I did not in any way, HAVE to purchase those items to buy a car. Was it because I was a female with my teenage daughter that they decided to lie to me? I guess I was an easy mark. If they make every single person purchase those three things, then my particular car was sold the exact same thing twice. Like I mentioned, I have tried several ways of contacting the dealership. I guess since they have their money, I don't matter any longer. I honestly don't see how it is ethical to sell the exact same thing over and over for the exact same car. I also find it ridiculous that they add that on to every single car sold. You do not have a choice in the matter (at least that is what I was told). I will not recommend Ed Napleton to anyone in the future for obvious reasons. UPDATE AS OF 7/16/19. I was able to get the most expensive warranty refunded. They refused to cancel the other 2. The only reason that was done is that Orlando, the sales associate had the finance guy see me. I pointed out the cancellation policy. He read it. He said, it still isn't possible. (yet it is IN the contract) I have contacted the Attorney General. I also went to schedule my "free" oil change. I did it online and my only two days off of work are Saturday and Sunday. They are closed Sunday. I do not live close by. I had to pick a Saturday. I do work out by the dealer 3 or 4 days a week. I called today to see if they could loan me a car while I dropped mine off and then go to work and come back. I was told no. They only give loaners for non-routine things. However, I could rent a car. So my "Napelton 4 Life" that I was forced to purchase, is going to cost me more money if I don't want to waste gas and mileage. I have 3 closer Honda dealers. If I have to pay, of course, I would rather use them. Of course, the response to my Google review was to call them and I did. Funny how they do not return calls nor try to solve the problem. I wish I could give 0 stars. They don't even deserve the one.Good
by R on 07/06/2019updated 07/12/2019Chandler was great at helping us find the perfect car and was willing to take as much time as we needed. Great guy.Thank you for your positive review. We're glad to hear that you found our team here at Ed Napleton Honda in St Peters so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.
Arthur and Kyle were AWESOME...... great price and
by NICE on 07/08/2019They were awesome and very helpful Arthur was exciting and great to work with. That's how sales should go! no wonder he's #1 in the USAThanks for your great review, and for giving our dealership such a high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Bought An INSIGHT LOVE THE BLUE and my Salesman
by BillP on 07/04/2019The experience was smooth and easy, and Arthur was happy to answer any questions I might have about the vehicle.Bill, we're glad to hear you found our staff to be so informative and helpful. Safe travels!
Napleton Honda in St. Peters, MO, is the place to find the best and most affordable new Hondas and used cars in the St. Charles area. Family-owned and in business for over 50 years, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership on the South Side of Chicago back in 1931 and continues to this day. This might be why Napleton can count more than 800,000 customers in its history, and why more than two-thirds of those customers have returned to Napleton to buy again.
Here at Napleton Honda, we care about you and want to do all we can to earn your business. Stop by anytime at 4780 North Service Road, St. Peters, MO 63376 , or give us a call at (888) 458-4136 if you have any questions, concerns or comments.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
We're glad to hear Claire and other staff took such great care of you, Derek! We hope we can continue to be of service to you down the road! Take care!
by Alyssa Clark on 04/29/2020