Lou Fusz Buick GMC
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Customer Reviews of Lou Fusz Buick GMC
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Great!!
by carbonterry on 10/29/2024
Dave Chritianer did a great job and the dealership was superb.
69 reviews
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by onethree on 01/30/2015updated 02/06/2015very nice and professional salesman I was his first sale he was new at Lou Fusz.I will recommend him to my friends and familyService at Dealership Pays Big
by rxg4031 on 01/27/2015I went to dealership for routine oil change, tire rotation and multi-point inspection. While there I also mentioned to service advisor that the check engine light has recently come on and subsequently gone off over the past week of so. She… recommened an engine diagnostic be performed to determine to source, stating it could be a minor issue relating to the oil change or some major power train problem. It turned out the problem was cause by a loose timing belt and other internal engine issues all of which were still under warranty. The problem was fixed within a couple of days saving me thousands of dollars had it not been discovered until later. The dealership paying for a rental car while mine was being repaired was a much needed extra bonus. Thanks Lou FusGeneral maintenance
by Jenniferstl on 01/17/2015I had oil changed and a blinker light replaced. It was completed in about 90 minutes which is a little long, but it looked like a busy afternoon.Lou Fusz GMC excellent trade in and leasing experience
by MRW127 on 01/07/2015This was by far the best experience my husband and I have ever had while trading in a car and acquiring a new one. I have already raved about the experience to several friends and family members. We have purchased many vehicles from a Lou… Fusz dealership in the past and this one solidifies us as future customers in the coming years. We loved the FAST service and I love my new Acadia!Excited about my new vehicle
by Slbjmb on 01/06/2015Mike was helpful and even called me after the fact to tell me how to remotely start the vehicle, since we had forgotten to go over that.Great Service!!!
by Tanishaj on 12/29/2014updated 01/07/2015They guy that assisted me at the service desk was very friendly, took time to explain what was going on with my car, and was very patient with my questions. I wish I could remember his name. I am very comfortable having my car serviced at… this location located off the page Extention.Dan
by DanMeri on 12/19/2014updated 01/02/2015Communication between service dept and Customer could get better my Rep didn't even know my truck was done when I came to pick it upSilverado Service 12/08/14
by TLRFAN on 12/19/2014updated 01/02/2015I took my Silverado into your service center at 0700 yesterday morning... 3000 mile service and check brakes due to wobbling when braking. Early afternoon I was called to say the front pads and rotors needed replacing. I agreed provided… the work would be completed by end of day. I paid and picked up my Silverado at 4pm. Before I could drive off the lot, I heard a rasping/crunching sound coming from the rear wheels. One of the Service Techs checked and confirmed something was not right. Had to leave my truck overnight for service first thing this morning. I told the tech I had to have it back by 1100 and he assured me it would be. When I called at 0945, I was told mine was next to be worked on. This did not sit well with me since I understood it would be first in line for service this morning. I again repeated that I needed it by 1100 as I had an appointment shortly thereafter. I arrived at your location at 1100. It was not ready for me until 5 after. All this could have been avoided had the work been done correctly the first time, and/or whoever drove my truck back around front for pick up, had bothered to hear and fix the malfunction (screw up) at that time. I have been very pleased with the service I have received at this location during the 4 years I have been bringing my Silverado here. But, the ball was dropped this time. As the saying goes, 100 at-a-boys can be ruined with one [non-permissible content removed]Great Maintenance Service
by MacroAlan1 on 12/30/2014Was in and out in about 1.5 hours for an oil charge and tire rotation. Have had the vehicle for about 9K miles and it was time for first real service.fix the heat in my 2009 Enclave
by robertstl on 12/19/2014My heat on my 2009 Buick Enclave wasn't working well on the passenger side so I took my car into Lou Fusz Buick and received prompt service from Stephanie Watkins and the service department. My car was fixed and ready in short order.Amazing First Car Purchase
by jdiamant on 11/20/2014updated 12/11/2014This was my first car purchase. The process was really smooth and I received amazing service, which made the experience fun and exciting.Yukon denali
by Cmr10 on 11/18/2014updated 12/09/2014Service was provided within the promised time frame. Service is always pricey and since I purchased my Yukon from you it would have been nice to offer me any coupons or discounts that may have been available. Most of them come attached to… emails that have usually been deleted.Experience at Lou Fusz
by Gharris679 on 11/12/2014updated 11/24/2014I had an excellent experience! The staff was very warm, friendly, nice and helpful. The saleman was very knowledgeable and answered all my questions. I really enjoyed my experience at your Lou Fusz GMC location at Page and Lindbergh.… Thank you for a job well done!Mechanics are great. However, get a phone system that works
by AcadiaLoverJKR on 11/21/2014Service was great. Initial communication regarding repair status was appalling. The last two times I had my car in, I did not hear from staff on status and phone system was "not working properly" at the dealership. So it was hard to get in… touch with anyone that knew anything about repair. Once is excusable. Twice in a row is pathetic.Car
by TIH on 11/14/2014My experience with Lou Fusz was very satisfying. The staff was very helpful. I would recommend them to any one.Great Cheerful Smile Service
by Rockstar143 on 11/01/2014updated 11/14/2014I came in for 3 different recalls on my 06 Malibu. I was greeted by Ms. Porter who was cheerful and informative. She explained that 2 out of 3 recalls could and would be addressed that day and that the 3rd one couldd not be done because… Fusz did not have the parts. I waited. 1 hour which is what Ms. Porter told me it would take. She walked me into cashiers office area, got my paperwork for me and with that same cheery smile told me "no charge" and to have a great day!!2010 Acadia
by KD2010Acadia on 10/23/2014updated 11/10/2014The folks at Lou Fusz GMC always go above and beyond!! I have always been pleased with the service I receive at Lou Fusz, it always exceeds my expectations. From the minute I am greeted by Stephanie in the service department, until the… work on my 2010 Acadia is complete. I'd like to compliment specifically, Tom Treiber in the Service department, for the excellent customer service he provides every time I visit. Glenn in the body shop is also pleasure to work with. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Lou Fusz for years to come!oil change at Lou Fusz Buick in St. Louis
by robertstl on 11/09/2014I brought my 2009 Buick Enclave into Lou Fusz Buick service for an oil change. Stephanie Watkins got me in and out in no time and I was on my way. Another great experience having my car serviced by Stephanie and the Lou Fusz team.One Happy Customer!!!!
by MissyMocha on 11/01/2014I recently has body work repair on my 2014 Verona. I am very pleased with the work done on my vehicle. I feel like I am driving a brand new car. Many thanks, Mary VitaleGMC Truck
by JohnCoop on 11/03/2014Purchasing a new vehicle is usually stressful because of all the decisions and commitment required. Scott Brotherton was so friendly and helpful that this purchase was quite pleasant. Everyone we dealt with was courteous and professional… and made us glad we had chosen Lou Fusz.unhappy
by Jag7443 on 10/11/2014updated 10/27/2014I paid for a test to fix my blue tooth, picked my car up, was told that it was fixed, but it was not. I asked the service manager to look at it, wasted an extra hour at your establishment, just to leave with an apology and a request… to bring it back to try again for a service I already paid for. I will be happy to bring my vehicle back, of course to waste more time because I can't make an appointment, and spend my time waiting writing negative reviews for the entire Internet to read. Just a thought, if you say you fixed my bluetooth but actually didn't, did you really fix my recalled parts?
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