Lou Fusz Buick GMC

I took my Silverado into your service center at 0700 yesterday morning... 3000 mile service and check brakes due to wobbling when braking. Early afternoon I was called to say the front pads and rotors needed replacing. I agreed provided the work would be completed by end of day. I paid and picked up my Silverado at 4pm. Before I could drive off the lot, I heard a rasping/crunching sound coming from the rear wheels. One of the Service Techs checked and confirmed something was not right. Had to leave my truck overnight for service first thing this morning. I told the tech I had to have it back by 1100 and he assured me it would be. When I called at 0945, I was told mine was next to be worked on. This did not sit well with me since I understood it would be first in line for service this morning. I again repeated that I needed it by 1100 as I had an appointment shortly thereafter. I arrived at your location at 1100. It was not ready for me until 5 after. All this could have been avoided had the work been done correctly the first time, and/or whoever drove my truck back around front for pick up, had bothered to hear and fix the malfunction (screw up) at that time. I have been very pleased with the service I have received at this location during the 4 years I have been bringing my Silverado here. But, the ball was dropped this time. As the saying goes, 100 at-a-boys can be ruined with one [non-permissible content removed]