Customer Reviews of Jim Trenary Chevrolet
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102 reviews
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Great car, great price, great service!
by mspangler15 on 06/22/2016My husband and I just bought a brand new 2016 Chevy Equinox. I went up to look at it and test drive Friday night, and picked it up Monday after work. Our salesman was Andy Chazen and he was amazing to work with. Trenary's radio spot about… their great Equinox deals is what got us in the door. Andy's no-pressure, professional, and honest service were really appreciated. No haggle from you-know-where stories here: we were able to come to a great purchase price and trade-in amount rather easily and quickly. I also met Travis on Friday. He was also very nice. I love how the Equinox looks, feels, and drives. Thank you for a great experience!!!2016 Chevrolet Sonic- Jim Ternary
by Egilmore16 on 06/22/2016Our experience at the dealership was very good except for a few things. First off, we came to Jim Ternary in O'fallon because your online price was cheaper than the one in Troy, but it wasn't at the lot which I felt it was false advertising… and should have been honored or something else to make it better, but the salesman was very honest and helpful when choosing between my dream car and the other car I was looking at. The last thing was just towards the end, I wished the process could have went faster than it did, but overall I was served with great customer service and I am happy with my purchase, and will let people know about Jim Ternary.Buyer Beware
by cjkelt5 on 01/21/2016BUYER BEWARE: DO NOT BUY, BROWSE OR CONSIDER BUYING FROM JIM TRENARY!! I Bought a new 2015 silverado at the end of November 2015 and have had numerous problems with vibration. Tried to get them to swap out and talked to Mr Trenary and his… response was "Son, that's just not gonna happen" WOW.... My wife talked to his GM Eric and he was rude, arrogant and disrespectful. He told her "we dont make them, we just sell them" What a great representative of GM. Beware that after you buy your vehicle from Jim Trenary and [non-permissible content removed] GM Eric you're on your own. As of today 1-20-16 I was told I need to find a different dealership to look at my vehicle because I gave a negative review to General Motors . PLEASE SHARE THIS WITH YOUR FRIENDS SO NO ONE HAS TO GO THROUGH WHAT I AM DEALING WITH!Please Shop Elsewhere
by ericbarnhart on 11/29/2015I took my Chevy Equinox in to be checked out by the service department after it violently shook for a full minute and would stall during accelerations. The service department found nothing wrong after performing the following work: test… drove, looked for codes (it had none when we dropped it off), and checked exhaust, engine, and transmission mounts. I was told by multiple people that there was nothing wrong with the car and asked to pay the diagnostic fee of $100. Nothing wrong? By that logic anyone who purchases a vehicle from here should expect at least one good shaking before or around the 53,000 mile mark. I was then given to Mike Reed, the supervisor of the Service Department. He refused to give me back my car until I paid the $100. I countered by telling him that he hadn't fixed the problem. He countered by saying there was no problem. And so we talked in circles for a good 15 minutes. At one point Mike Reed said, "Why would I not charge you? It's obvious that you're not going to spend any money here." So, if you want this dealership to do the right thing, be prepared to open your checkbook. The resolution was that when I took the car to my mechanic, and he found what the problem was, I could bring the car back and they would fix it and reimburse me the $100. So, wait...did they just outsource the service of the vehicle to me and my mechanics? In short, save yourself the migraines and keep these people as far away from your wallet as possible. Shop somewhere...actually shop anywhere else other than this dealership. I'll repost after I find out the work my mechanics would have done to address the problems I've described and what the problem is.Great staff!
by silverblack15 on 09/11/2015I am new to the area and needed to replace my current (gently used) ride. Andy was straight forward, informative but not pressuring. He along with the finance and management staff, made my purchase experience a very positive experience. I… am returning to Chervolet after a 8yr stint in a Toyota. If I had forgotten why I liked Chevrolet, the OFallon JT Team and the 2015 Silverado LTZ have reminded me why I drove Chevy for so many years. I am looking forward to having a new home town dealer. Besides, I'll need help dislodging my wife from the Toyota Highlander into a Tahoe.........Exceptional Service Experience
by Nihub on 04/13/2015Outstanding service as always from the service desk they even discovered an open recall on my 2014 Impala and worked that into my scheduled service. Exceptional service from my service representative during my visit kept me informed several… times which was truly appreciated.Great experience
by drdre22 on 03/23/2015I noticed rust on the roof of my 2011 Camaro. Mike Reed was very helpful in setting up the service appointment and Ken was fantastic on updating me on the progress of the repair. The car looks like new.cruze review
by cruzeman85 on 03/02/2015updated 03/19/2015My service writer was very prompt and kept communication open very easily. He informed me of whether or not my repair would be covered under warranty.Review
by Sandy001 on 03/03/2015updated 03/19/2015Everyone at the dealership was helpful and friendly. The gentleman in the shop that took care of me, Steve, was very helpful and answered all my questions. The work was done quickly and efficiently.Trenary Chevrolet
by thewabit on 02/21/2015updated 03/05/2015I brought my new Traverse in to explore a noise. From the moment I first greeted Ted, he was nothing but professional, knowledgeable, and very helpful through the whole process. He is an asset to your organization.Recalls taken care of.
by Granmama on 02/16/2015updated 03/05/2015Steve was very helpful and made sure everything that was needing attention got taken care of. My daughter picked me because the work was going to take some time. However the work was done quickly and Steve called me when it was ready. He… assured me it was ok to to leave my car with them till we finished our shopping. Sure enough it was sitting there waiting for me when my daughter dropped me back off. Thank you for having such well trained service techs that are also just as concerned about the convenience provided to the customer as they are for the service they do on the vehicle.Great Service!
by Jmccorkle1 on 03/02/2015Ken is awesome!!! Truly impressive manager and one of the main reasons I keep coming back. I would recommend to anyone and do recommend to everyone that is shopping for a new vehicle to visit your location. Everyone there is always nice… and very polite. Keep up the great work!Jim Trenary Chevrolet in St. Charles County, MO
by daveboater on 02/25/2015Every time I walk into the dealership, usually into service, I am greeted promptly and cheerfully. And the service is generally always done quicker than the estimated time. The waiting area is airy and pleasant and the sales staff is… always friendly. I guess that's why I have three Jim Trenary Chevrolets in service today.Excellent experience.
by Scotty62 on 02/03/2015updated 02/20/2015This was a walkin no appointment. The service manager stepped up and said it would be an hour or so. I enjoyed the show room and looked at a new Colarodo. Nice sales man. Kind of a good afternoon. Thanksmy survey
by sunny1958 on 02/04/2015updated 02/20/2015steve was very helpful & explained everything he was going to do & what needed to be done to get the best performance out of my car...thanks & i'll see you guys again in 1500 milesJim Trenary Service Appointment
by gjaeger58 on 01/22/2015updated 02/06/2015My appointment was easy to make and all went well. The service performed was done in time and done well. I would recommend to anyone.2009 Corvette repair
by TAS8856 on 02/04/2015Took my car in for recall service. Everything went fast and smooth. This staff has a lot of "keepers " in it. Keep up the good work.radio repair
by RussLinda on 02/03/2015We had a very good experience at Jim Trenary Chevrolet. The staff always calls to let us know when our car will be ready and what is going on. They are all very courteous and friendly.Best Dealer around!!
by Cruze2014_ on 01/24/2015updated 02/02/2015I came in stressed out to buy a car on a budget. Our salesman, Andy, was a great help the first night we were there. Andy did everything he could to get a car in my price range. It took me 2 days to know I found a car and was so relieved!!Kevin Burke Review
by NMCB1Seabee on 01/30/2015There was never a feeling of pressure while discussing the sale with Kevin. He was truly professional and a wonderful salesman to deal with.My new Chevy Equinox
by Mike_Willi on 01/28/2015Tony T, Doug R, and Andy C were very helpful during all phases of the purchase and delivery of my vehicle.
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About our dealership
JIM TRENARY CHEVROLET IN O'FALLON - SERVING ST. LOUIS, MO CHEVROLET CUSTOMERS
Jim Trenary Chevrolet has been locally owned in O'Fallon since 1993. With over 19 years of serving St. Charles, we are your O'Fallon Chevrolet dealer of choice. We are also ideally located just off Highway 40 for our St. Louis, MO Chevrolet residents. With a large selection of new and pre-owned vehicles, we are guaranteed to meet your car buying needs. At our dealership, we believe the customers' experience is the most important factor of purchasing a vehicle. Jim Trenary Chevrolet invites Chevy drivers to check our online reviews for Chevrolet ratings and compare us to our peers. O'Fallon Chevrolet customers can stop by and test drive the perfect Chevy model they have been looking for. We proudly invite St. Louis, MO Chevrolet customers to our dealership in O'Fallon, MO.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service