Jim Trenary Chevrolet

I took my Chevy Equinox in to be checked out by the service department after it violently shook for a full minute and would stall during accelerations. The service department found nothing wrong after performing the following work: test drove, looked for codes (it had none when we dropped it off), and checked exhaust, engine, and transmission mounts. I was told by multiple people that there was nothing wrong with the car and asked to pay the diagnostic fee of $100. Nothing wrong? By that logic anyone who purchases a vehicle from here should expect at least one good shaking before or around the 53,000 mile mark. I was then given to Mike Reed, the supervisor of the Service Department. He refused to give me back my car until I paid the $100. I countered by telling him that he hadn't fixed the problem. He countered by saying there was no problem. And so we talked in circles for a good 15 minutes. At one point Mike Reed said, "Why would I not charge you? It's obvious that you're not going to spend any money here." So, if you want this dealership to do the right thing, be prepared to open your checkbook. The resolution was that when I took the car to my mechanic, and he found what the problem was, I could bring the car back and they would fix it and reimburse me the $100. So, wait...did they just outsource the service of the vehicle to me and my mechanics? In short, save yourself the migraines and keep these people as far away from your wallet as possible. Shop somewhere...actually shop anywhere else other than this dealership. I'll repost after I find out the work my mechanics would have done to address the problems I've described and what the problem is.