Suntrup West County Volvo Cars
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Customer Reviews of Suntrup West County Volvo Cars
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Write a review: Service
3 service reviews
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Great Service
by Scott S on 02/14/2024Completely satisfied with service experience. When service ran long, was offered a loaner. Customer oriented approach much appreciated!Another great experience!
by Happy Volvo Owner on 05/28/2023Have been doing business with this dealership since at least the end of the 90's. Overall, it has been a pleasant experience. My vehicle was overdue for a checkup when I called to schedule an appointment. I don't put very many miles on my… 2018 CX60. There were only approximately 30,000 miles on the speedometer, and the car had already undergone a 30,000 mile check-up on its previous check-up. The service department recommended that I just get an oil change. Because I have a hard time trying to find time to get my car to the dealership, I was told that if I could get there by 7:30 am on the appointed day, they would squeeze me in, which they did. I had a pleasant wait in their roomy waiting room, enjoying complimentary hot chocolate and breakfast bars. A serviceman came out and informed me that the brake pads were very worn. They were able to change them right then so that I didn't have to schedule another appointment. They also let me know that I would probably need new tires by the time of the next check-up. They washed my car and I was on my way about 2 hours after my arrival! Everyone was very pleasant and helpful beginning with the individuals who handled the check-in to the woman who handled payments, and the young man who brought my car back to the front of the building.We're glad we could help get your vehicle checked out for its 30,000-mile service! We appreciate you trusting the Volvo Cars West County team with your vehicle and look forward to seeing you again for your car's next routine visit! Thank you for being part of our family for so many years!
poor service
by mizzougrads on 07/09/2016The service dept is not representative of a luxury auto brand such as Volvo. I had a 730am appt for oil change, tire rotation and state inspection. At 1230pm when I hadn't heard from service dept, I called. I was told by Bob that they… hadn't even started on my car and they had no estimate of when it would be completed. I was told that it didn't matter that I had a 0730 appt because so did everyone else and they couldn't "bump" anyone. I asked that they cancel my service and I would pick my car up. Upon pick up, the service mngr showed my husband a long list of other open tickets that also hadn't been started. He even showed him an open ticket from Wed (this was Fri), that wasn't finished as if to validate this problem. Never have I run into problems such as this at any other dealership, let alone one where cars run 40k plus in price. They definitely do not cater to the customer. Very disappointing.
Volvo V60 Cross Country
About our dealership
We're glad to know you had a satisfying service experience at Volvo Cars West County! Our team is always here to make sure your needs are met, even if it means offering a loaner. Thanks for the positive feedback!
by Volvo Cars West County on 02/15/2024