Suntrup West County Volvo Cars

The service dept is not representative of a luxury auto brand such as Volvo. I had a 730am appt for oil change, tire rotation and state inspection. At 1230pm when I hadn't heard from service dept, I called. I was told by Bob that they hadn't even started on my car and they had no estimate of when it would be completed. I was told that it didn't matter that I had a 0730 appt because so did everyone else and they couldn't "bump" anyone. I asked that they cancel my service and I would pick my car up. Upon pick up, the service mngr showed my husband a long list of other open tickets that also hadn't been started. He even showed him an open ticket from Wed (this was Fri), that wasn't finished as if to validate this problem. Never have I run into problems such as this at any other dealership, let alone one where cars run 40k plus in price. They definitely do not cater to the customer. Very disappointing.