Dave Cross Motors
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Customer Reviews of Dave Cross Motors
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10 service reviews
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Dave Cross Service Departments the best all around
by J Wrinkle on 09/26/2024The service recieved at Dave Cross can't be beat.BEWARE
by Erin B on 05/04/2021I don’t even know where to begin. We had such an awful experience with this dealership that I felt inclined to share my experience with others, to hopefully keep anyone else from having this done to them too. My husband’s GMC Yukon… started making an awful sound on his way home from work. We only work 1 mile from our house so he went straight home and waited for me to get home from work. He immediately drove it to Dave Cross. He has a personal relationship with one of the sales guys and thought that taking it to this dealership would prove to be worth the added “dealer mark-up.” Well, we left it on a Friday afternoon and were told it would be Monday before they could look at it. The following week came and he received diagnosis #1, TRANSFER CASE. We approved for the work to be completed and another week later went to pick up the vehicle. Yes, it took this dealership 2 weeks to diagnosis and replace one part. We got to the dealership and didn’t even get out of the parking lot before he took it right back into the service department. The vehicle was worse than when we dropped it off. They obviously didn’t drive it before calling to say the work was complete and obviously misdiagnosed the problem. Another week goes by and we received diagnosis #2, FRONT DIFFERENTIAL. We approved for the work to be completed and 1 week later went to pick up the vehicle. We are now at one month without his vehicle. We got to the dealership and the vehicle was worse than when we dropped it off. Again, they obviously misdiagnosed the problem. Mind you, we have now spent $4,500 on repairs that didn’t fix the problem and actually made matters worse. We are pretty upset at this point and make MULTIPLE phone calls to the service tech, service manager and director of operations inquiring on ways for them to make this right. No one wants to take any responsibility for their misdiagnosis and now says that since those two repairs didn’t fix the problem, they can rule those out as the issue and “think” it has to be the transmission. Oh, and that’s another $5,000 to replace! We tell them that since we’ve already paid $4,500 for unnecessary repairs, and we have little faith in their service team’s ability to properly diagnosis the issue, we will pay $500 for them to replace the transmission (that would bring us to paying $5,000 total which is what they quoted for the transmission). They will not budge on pricing, keep making excuses for their techs and saying that the parts they replaced did in fact need to be replaced because all 3 parts went out and failed AT THE SAME TIME! The likelihood of that happening is literally impossible. We were backed into the worst position possible and have no other option than to walk away from the vehicle and start over with buying his another vehicle, which we don’t have a down payment for since we’ve spent $4,500 in the past month. I specifically asked if they were going to take $5,000 off the trade-in value since we’ve already paid $4,500 for other unnecessary repairs and they said NO. However, they did just that which left us upside down in the vehicle so we were not only out $4,500, but now had negative equity and no money for a down payment. Literally, not one single person in this dealership cared at all for the situation THEY created. Had the problem been diagnosed properly from the beginning, we would have paid $5,000 for a new transmission and been done with it (if that’s really what was wrong?!?!). After sharing our story with an unbelievable amount of people, we have learned this is how this dealership operates. Not one person that we have spoken to had anything positive to say about their service department. My boss took his vehicle there EIGHT times before they finally fixed the problem with his Yukon. I can’t warn people enough about this dealership. Oh, and let me be clear, my husband’s vehicles are meticulously maintained and serviced before it’s even due so it’s not like he was driving a clunker!We acknowledge your review and are currently looking into the events you’ve detailed.
Defective Battery
by Janette on 04/07/2021Most certainly a Dislike! If there was a zero rating, I would have preferred to used that! They are the rudest, incompetent and arrogant people I have ever encountered. It starts from Dave Cross all the way down to their service and parts… area. All over a defective battery that they refused to replace unless they could diagnose our SUV and charge $325 to start with. This amount doesn't include the service of whatever problem they found. Even after having our battery diagnosed and charged at another car service establishment and they confirmed what we thought in the 1st place. The battery was bought 9 months ago. When I spoke with Dave Cross about replacing the battery, he told me to get out of his business and not to come back or he would call the police. HOW RUDE! I guess customers don't matter to him.Here at Dave Cross Buick GMC, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. We always strive for 100% client satisfaction. We would like to set up a phone conversation to hear about your experience. Sincerely, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636
Great Service as always!
by mmccmk on 08/30/2014My wife and I were greeted with enthusiasm, and made to feel welcomed by David Lee Cross. Dave kept us informed as to the progress on our service and got us out of the dealership much quicker than I was expecting. As always, we left the… dealership feeling appreciated for our business.SUCH A RUSH
by drknes on 08/14/2014Would like to know since I did get service (Oil Changed) on my vehicle, why wasn't it wash and.. did it really get the 27 inspection??We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Chad Cross General Sales Manager chad@davecrossmotors.com 524 3636 ext 6907‏
Great service as always
by mmccmk on 06/24/2014My wife was warmly greeted by David Lee Cross and made to feel welcomed and appreciated. Dave kept my wife informed as to what they were doing to our car and when it was completed. My wife needed to be at a Dr's appointment at 9:30 and Dave… got her out of the dealership in time for her appointment. We always have a positive experience with your service department thanks to David.Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experiences with us were always positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Dave Cross Owner dave@davecrossmotors.com
Takes forever/inappropriate behavior!
by hkeys on 06/09/2010My car has been in for repairs three time in the past 63 days. From these 3 visits, I have replaced/had fixed: Water pump, oil leaks, coolant leaks, flushes to clean out all the leaking fluids, A/C broken, transmission failed. It has been… at Dave Cross for 36 of the last 63 days. It is still there as of today, it has been 3 weeks. They have given me a rental for all 3 times they had the car but by the time purchase minimal insurance for the rental...the complimentary rental has cost me $375. It sucks to pay a monthly car payment, monthly car insurance for a car you can't drive and then pay more for rental car insurance (so they don't take my whole deductible for a door ding). If this dealership was better equipped and staffed maybe they could get the work done more quickly and reduce these extra costs. Not to mention, the married service advisor called me shortly after the car was dropped off for repairs to let me know that the problem might be under warranty but he couldn't promise (likely bc the car hadn't even been evaluated yet per a call I had received that morning from the manager saying they were swamped and he wouldn't be able to get my car looked at that day) and then proceed to invite me to a movie that night because he and his friends were going to the movies since his wife was out of town. Ridiculously unprofessional and inappropriate behavior!!!!!Do NOT Go To Dave Cross for Service!
by notgoingback on 04/01/2011updated 06/01/2025They were rude and slow. They did not have the knowledge to fix my vehicle. They claimed it was fixed, we drove there expecting a finished product and got our vehicle in worse shape than before. They gave us false deadlines and the service… manager did not help one bit.Drives like new
by jlb1999b on 05/18/2013updated 06/01/2025Took my 2010 GMC, Yukon XL Denali in to have the transmission fluid flushed and to have the front and rear differential fluid / oils changed. The vehicle runs like brand new now, just like the day I drove it off of the lot. Didn't realize… changing the fluids would make such a big difference.Have brougth my Buicks to Dave Cross for years and very happy with them
by jane70 on 03/26/2014updated 06/01/2025I have been coming to Dave Cross Buick for years and been Very happy with them. Dave has been very helpful all these years and I wouldn't go any other place but Daves. Their new place is very pretty and clean and friendly.Jane- Thank you so much for taking the time to provide such great feedback. Dave Cross Buick GMC's primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best, Dave Cross Owner dave@davecrossmotors.com
About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Customer Lounge Area
- After Hours Drop-Off
- Automated Car Wash
Thank you for the fantastic feedback! We're thrilled to hear that you had an excellent experience with the service at Dave Cross Buick GMC. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636
by Dave Cross Buick GMC on 09/27/2024