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Dave Cross Motors


1101 NW Blue Pkwy, Lees Summit, MO 64086 (map)
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Dealership Service Review

1 out of 5 starsservice Rating
Defective Battery
Written by Janette on 04/07/2021

Most certainly a Dislike! If there was a zero rating, I would have preferred to used that! They are the rudest, incompetent and arrogant people I have ever encountered. It starts from Dave Cross all the way down to their service and parts area. All over a defective battery that they refused to replace unless they could diagnose our SUV and charge $325 to start with. This amount doesn't include the service of whatever problem they found. Even after having our battery diagnosed and charged at another car service establishment and they confirmed what we thought in the 1st place. The battery was bought 9 months ago. When I spoke with Dave Cross about replacing the battery, he told me to get out of his business and not to come back or he would call the police. HOW RUDE! I guess customers don't matter to him.

  • Recommend this dealer? No

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Dave Raming on 04/09/2021
Dealer Response
Here at Dave Cross Buick GMC, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. We always strive for 100% client satisfaction. We would like to set up a phone conversation to hear about your experience. Sincerely, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636
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