Dave Cross Motors
Dealership Service Review
My car has been in for repairs three time in the past 63 days. From these 3 visits, I have replaced/had fixed: Water pump, oil leaks, coolant leaks, flushes to clean out all the leaking fluids, A/C broken, transmission failed. It has been at Dave Cross for 36 of the last 63 days. It is still there as of today, it has been 3 weeks. They have given me a rental for all 3 times they had the car but by the time purchase minimal insurance for the rental...the complimentary rental has cost me $375. It sucks to pay a monthly car payment, monthly car insurance for a car you can't drive and then pay more for rental car insurance (so they don't take my whole deductible for a door ding). If this dealership was better equipped and staffed maybe they could get the work done more quickly and reduce these extra costs. Not to mention, the married service advisor called me shortly after the car was dropped off for repairs to let me know that the problem might be under warranty but he couldn't promise (likely bc the car hadn't even been evaluated yet per a call I had received that morning from the manager saying they were swamped and he wouldn't be able to get my car looked at that day) and then proceed to invite me to a movie that night because he and his friends were going to the movies since his wife was out of town. Ridiculously unprofessional and inappropriate behavior!!!!!
- Recommend this dealer? No