Van Subaru
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Customer Reviews of Van Subaru
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18 sales reviews
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Arrogant Bully
by jusTodd on 01/05/2025If you enjoy arrogant bully tactics and gaslighting, this is the place to buy your next car! I really wanted to give Van a chance to redeem themselves of everything I had heard about them. However today, when attempting to contact a… salesman to continue a month-long discussion about a new vehicle, the "Sales Manager" hijacked the deal. This probably would not have been so bad except this "Sales Manager" went on to talk all over the top of me, try to gaslight me over the phone, then abruptly end the call without so much as a good-bye. When I called back a few minutes later, he said that he thought there was nothing else to discuss. I then explained that I had a couple more questions. Stunned silence for a few seconds. He might have known that had he not decided all by himself that the conversation was over. That was just rude. The whole attitude here seems to be that the customer is somehow doing this dealership a favor buying a car. Each interaction I have had here has become incrementally worse. Not hugely, just little slights and snotty little remarks.michael and vicki g.
by michael on 05/13/2024no hassle. from salesman to financial person, everything went well.NEVER GOING BACK
by smartred on 05/08/2024The upped the price of the car but said they would sell it to me for the price I had screenshot 2 or 4 days earlier. Agree on a price and we sign the agreement as does the sales manager to be told buy another person that we have to pay $598… for an optional service they had already done on the car. Wanted the car because it was a Subaru certified used car. Tires were bald on the outside. Dealership would only change them out if I paid another $800. I made a comment about the value of the car. The finance person whispered to the person next to him how would I know the value. Wait time between “transactions” was long!! Went to pick up the car and there was only a fourth of a tank of gas after the sales person told me it would have a full tank. Will never buy from Van again.Great Service
by hhhhhhh on 06/27/2022Purchase of new car from Van Subaru was great. Salesperson Eddie Jenkins was the best salesperson I have dealt with in over 25 years of purchasing cars.New Purchase
by Satisfied on 01/12/2022Absolutely no bait and switch. Exceeded my expectations. I’ve already recommended this dealer to a friend.Van Subaru
by c_wick8 on 12/06/2021Great sales staff! Glad I purchased from this location.Our Subaru
by JudySSS on 08/12/2016We simply love our Subaru, how it drives, the comfort, storage capacity and all. We are a Subaru family--our cousins in Colorado Springs, niece in Independence MO, brother in Amarillo TX, sister in Pittsburgh PA, her daughter whose… Forester we are driving while she is overseas. We are a Subaru family! Thanks for all you do, Subaru!Well worth the drive
by GaryOO48 on 04/23/2016Live in Illinois near St. Louis. Checked out the Subaru dealerships there. My son bought an Outback from Van Subaru in Kansas City from Ted Leeper and got a good deal. He suggested we check this dealership. I am so glad he did. It was so… worth the 250 mile drive. Ted was friendly, informative and professional. He and the dealership delivered on every promise and beat all the dealerships by us by a significant amount. The trip was well worth the drive. I have told all of my friends that they should check out Van, Ted and the KC BBQ.Positive experience & friendly people!
by mgandhi on 04/20/2015I can't thank Van Subaru enough for making the car buying experience for me and my family such positive one! Our specific needs for SUV were carefully heard and analyzed. No one tried to force us to purchase the higher end SUV model or the… more expensive warranties or any such thing. Eddie Jenkins (Sales Consultant), Joe Antal (General Manager), Chris Wood (Sales Manager), and Jacob Oberfoell (Finance Manager) were an absolute pleasure to work with. I really appreciate their friendliness, honesty, patience, and guidance. In addition, Aaron Hansberry (Sales Manager) and Lisa Van V. (Service Advisor) were extremely helpful in explaining some neat features of our new Forester during the first service center visit for placement of some accessories. I would highly recommend the Van Subaru Family!!seamless
by crassvs on 01/21/2015Based off the reviews I was hesitate about going to this dealership. Needless to say all that changed. This was a seamless buying experience. My salesperson was Marvin and he did an excellent job.Internet prices NOT TRUE & NO NEGOTIATING!!
by edwin14 on 08/22/2014If you believe what's on the internet, stop right there. They will take that price and add fees close to $1000 more! Also, they pull a KBB price even higher than that, and refuse to negotiate! Horrible used car dept. mgr. Save yourself the… trip and time. Go elsewhere. If I could, I'd give no stars!Same thing happened to me. Worst place ever
best car buying experience I have ever had
by dogsrus11 on 04/28/2013updated 06/10/2025Easy experience, got the best price right away, no going back and forth. Whole thing done over the phone. I went in, was greeted by my salesperson right away, it took him 5 minutes to locate exactly what I wanted and arrange to have it… brought there. Pickup was also great, I was treated like a queenWorst experience ever
by sobesogo on 02/08/2013updated 06/10/2025Sales man was very rude..and he never even gave us his name or shook our hands. The finance department tried to give a much higher rate than what was first agreed upon.. 6% vs the 2% we were first told. With a 750 credit score I found it… very hard to believe that suddenly 6% was the best they could find. After walking out they did come back with the 2% again. Unfortunately the this was the only Subaru dealer in the area that had the new car we wanted. I did buy the car but I will buy the extended warranty from another dealer and I will not even be taking my car back for the free oil change, I would rather walk barefoot on hot nails than have to deal with one more minute with these very rude sales and finance departments. The Subaru sales man was not only rude and short and disrespectful to myself and spouse but also to one of the service department workers. Never again will I visit this sales lot.Horrible Dealer Experience
by Kyle247 on 01/20/2013updated 06/10/2025Went to Van Subaru to look at and hopefully buy a new Impreza. Was immediately greeted by the most stereotypical salesman you could think of (fake smile, slicked back hair, etc.) who wasn't particularly familiar with the product. He handed… me off to an older gentlemen who at least knew what he was talking about and quickly determined there was a car on the lot that met my requirements (manual transmission). After 10 minutes of looking for the car we finally located it, just in time for another salesmen to walk up and ask for the keys so he could take somebody who had just showed up for a test drive. My salesman just handed them on over and they left, needless to say I was a little [non-permissible content removed]. That was the only manual Impreza on the lot and we waited a good 30 minutes for the other people to return and finally left. We returned later that evening to test drive the car and they announced they had just sold it but that they could order one in for us and then kept asking for our personal information so they could pester us more. If you want to buy a car from actually good salesmen and a good dealer just make the drive to Lee's Summit Subaru, I've learned my lesson.2011 Subaru Forester Premium
by climber5 on 03/20/2011updated 06/10/2025I was very satisfied with the way this dealership handled my purchase. They immediately sent me an email reply late on a Sunday, even after the dealership was closed. They beat the other two quotes I received online and were very… professional. I was in and out of the dealership in a jiffy with my new 2011 Forester. It was an enjoyable experience from the sales team to the Finance Department.Perfect Car Purchasing Experience
by taurusp3 on 10/14/2011updated 06/10/2025We recently purchased a 2012 Subaru Outback Limited from Van Subaru in Kansas City. Our salesman Marvin Powers was professional, curteous, and not high pressure, by any means. In our first visit he exposed us to both the Forester and… Outback. Explained all the features, and let us test drive both models. It was most pleasant to find a salesman of any product that knew his product so well. That can be uncommon. The entire dealership provided for a comfortable transaction, with a price slightly lower than Edmund's TMV.Great job
by airbeat on 02/08/2012updated 06/10/2025I was very happy with my dealings with this dealership. Although it did take me several minutes to find someone to assist me, I much prefer that to your typical dealership, where a salesman pounces on you the moment you set foot on the… lot. Marvin was my salesperson, and he did a great job answering my questions. It was clear that he was a big Subaru fan himself, and that certainly was infectious as I determined which route to take. The dealership worked to get me the best deal, and in the end we were able to come to an agreement that worked for all sides. I did purchase a maintenance agreement during the financing, so I will have an opportunity to check out the service side of things as well. So far, I think they did a great job to create a new Subaru Owner!Trying to buy a Subaru
by rejeca on 03/14/2014updated 06/10/2025I have not been happy with the sales service. The fiugures of my trade changed from week to week . Return calls take weeks. I have choose to look at other Dealerships.
Subaru Outback
Subaru Forester
Subaru Crosstrek
Subaru Ascent
About our dealership
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (816) 558-6882. We look forward to hearing from you.
by Heath Knoll on 01/09/2025