Van Subaru
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Customer Reviews of Van Subaru
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1999 Subaru Outback Service on Head Gasket
by dmoney128930 on 07/31/2013updated 06/11/2025I was misinformed, disrespected, & lead on by people who are suppose to have integrity Service Technician-Preston General Manager- Joe A. I took a 1999 Subaru Legacy Outback 2.5 liter into Van Subaru for service because it was having… issues & not getting enough power. A certified technician overlooks the car & informs the service rep that My Cylinder Heads are not getting enough compression & whoever did them last put them on incorrectly. So the service rep tells me that my cylinder heads need to be machined & put back on. That it would cost me $1700 at the most, that they would have to send the cylinder heads to Subaru to be done. Come to find out later that Subaru does not machine heads they sent it to a reputable local machine shop here in kcmo. I was lied to I call a week later & they have not even started on the job. I had to call them to find out that they were running behind. Horrible Customer Service The service rep states that it will be finished within 3 days. The service rep calls me back in 2 days & states that the machine shop stated the cylinder heads were not repairable that I needed to purchase new cylinder heads & cams & that would be an additional $1900 making a total cost of $3900. I told him that is nonsense that he did not inform me before I gave him permission to take the heads off that this could be worse case scenario. So I ask to speak with his master technician & manager. "Bait & Switch" So as Im speaking with the master technician/ manager. This manager tried talking over me, provoked an argument with me, interrupted me & hung up on me. He told me to not be mad at him because I didnt buy a good car; that hes trying to help me fix the piece of junk. "rude, disrespectful, & very unprofessional. So I decide to go up there & speak with the general manager of the entire store with a service technician, & the manager service technician who disrespected me present. They only offered me a $700 off the $3800 because of there mistakes or I pay them $500 to put it back together & I take my car. I told them that is nonsense I will go downtown & file paper work for a civil case against them because of there corruption & them misleading me. They decided to put my car back together for $350. & now I am out of $350. they robbed me for $350 Bottom line: If I was informed before giving Subaru permission to remove the cylinder heads. That it would cost up to $3800. I would have not given Subaru the permission to take apart my motor. I believe the situation to be bait & switch & here is why. 1.Service Technician did not notify me of worse case scenarion, he stated that it would cost $1700. Whether his intentions were good or not; it is his job to inform me 2.I gave the service technician multiple chances to tell me what the worse case scenario situation would be by telling him what I had checked & what had been replaced. & even after a technician checked it & stated that the motor was put together improperly he still did not inform me 3.The technician manager argued with me, talked over me, interrupted me & hung up on me. He also told me that it wasnt his fault that I bought a bad car & he reffered to my car as being a piece of junk. He was very rude disrespectful & unprofessional. 4.They were not timely & promising on there words. I tried resolving the issue by attempting to get my car fixed for $2500 which was a very reasonable price. parts were $1400 & I was going to give them $1100 for labor. But the general manager would not do it. So he decided to put my car back together for $350 & rob me of my money. Bottom line is that service department is full of [non-permissible content removed] & that dealership is garbage.Horrible Dealer Experience
by Kyle247 on 01/20/2013updated 06/11/2025Went to Van Subaru to look at and hopefully buy a new Impreza. Was immediately greeted by the most stereotypical salesman you could think of (fake smile, slicked back hair, etc.) who wasn't particularly familiar with the product. He handed… me off to an older gentlemen who at least knew what he was talking about and quickly determined there was a car on the lot that met my requirements (manual transmission). After 10 minutes of looking for the car we finally located it, just in time for another salesmen to walk up and ask for the keys so he could take somebody who had just showed up for a test drive. My salesman just handed them on over and they left, needless to say I was a little [non-permissible content removed]. That was the only manual Impreza on the lot and we waited a good 30 minutes for the other people to return and finally left. We returned later that evening to test drive the car and they announced they had just sold it but that they could order one in for us and then kept asking for our personal information so they could pester us more. If you want to buy a car from actually good salesmen and a good dealer just make the drive to Lee's Summit Subaru, I've learned my lesson.2011 Subaru Forester Premium
by climber5 on 03/20/2011updated 06/11/2025I was very satisfied with the way this dealership handled my purchase. They immediately sent me an email reply late on a Sunday, even after the dealership was closed. They beat the other two quotes I received online and were very… professional. I was in and out of the dealership in a jiffy with my new 2011 Forester. It was an enjoyable experience from the sales team to the Finance Department.Perfect Car Purchasing Experience
by taurusp3 on 10/14/2011updated 06/11/2025We recently purchased a 2012 Subaru Outback Limited from Van Subaru in Kansas City. Our salesman Marvin Powers was professional, curteous, and not high pressure, by any means. In our first visit he exposed us to both the Forester and… Outback. Explained all the features, and let us test drive both models. It was most pleasant to find a salesman of any product that knew his product so well. That can be uncommon. The entire dealership provided for a comfortable transaction, with a price slightly lower than Edmund's TMV.Great job
by airbeat on 02/08/2012updated 06/11/2025I was very happy with my dealings with this dealership. Although it did take me several minutes to find someone to assist me, I much prefer that to your typical dealership, where a salesman pounces on you the moment you set foot on the… lot. Marvin was my salesperson, and he did a great job answering my questions. It was clear that he was a big Subaru fan himself, and that certainly was infectious as I determined which route to take. The dealership worked to get me the best deal, and in the end we were able to come to an agreement that worked for all sides. I did purchase a maintenance agreement during the financing, so I will have an opportunity to check out the service side of things as well. So far, I think they did a great job to create a new Subaru Owner!Service advisor rude and unknowlegeable
by ripdaddy on 04/23/2014updated 06/11/2025Son's new STI had a problem and visited all three area dealers none of whom treated us very well or resolved the problem. The absolute worst was Van's. I absolutely would not buy a car from them and experience with the others (Olathe and… Lee's Summit) have me reconsidering buying a Subaru, period.Trying to buy a Subaru
by rejeca on 03/14/2014updated 06/11/2025I have not been happy with the sales service. The fiugures of my trade changed from week to week . Return calls take weeks. I have choose to look at other Dealerships.
Subaru Outback
Subaru Forester
Subaru Crosstrek
Subaru Ascent
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