Customer Reviews of Bob Sight Independence Kia
Review type:
Unprofessional
by Stephanie on 01/13/2025Worst dealership experience of my life. The oil pressure switch which is under warranty malfunctioned and caused an engine knock. My Kia was at 102,000 miles so they refused to fix it. I’ve been carless for weeks waiting on them to service… the car I wanted to purchase to replace mine. They sold the car they were getting ready for me and now they’re charging me a fee to look at my total car when I didn’t ask them to look at it. I asked if it was fixable. They charged me for doing nothing. It was already diagnosed by my mechanic. Nobody communicates in that building and they have horrible communication with customers. DO NOT BUY A KIA.Recall
by Alex on 09/29/2023Friendly and efficientWe appreciate you for letting others know about your experience, Alex! If you ever need anything in the future, please don't hesitate to let us know. Take care! Andy Pack, apack@bobsightkia.com
A great experience
by Sharon on 09/29/2023Everyone was very friendly and courteous. My car was serviced quickly and I was in and out in less than 2 hours.Thank you for your outstanding rating about our service department, Sharon. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Andy Pack, apack@bobsightkia.com
2024 Sportage SX Prestige
by Douglas on 09/26/2023Friendly and professional salesman, no gimmicks or pressure on sales, you know what you are getting when you walk in, no “magic juggling” with price.I appreciate the kind words, Douglas. I look forward to seeing you again in the future! Andy Pack, apack@bobsightkia.com
Outstanding 1st time oil change
by Gregory on 09/12/2023They walked me through our 1st oil change and inspection.I appreciate you for letting others know about your experience, Gregory! If you ever need anything in the future, please don't hesitate to let me know. Take care! Andy Pack, apack@bobsightkia.com
Tire service
by Shauntel on 09/08/2023Employee interaction is always kind and patientShauntel, our experience is exactly what we aim for! We are so happy to hear that we could provide you with a memorable experience. We hope to see you again in the future. Andy Pack, apack@bobsightkia.com
VB kia sportage
by Vickie on 09/04/2023Everything was explained to me before any services were completed.Hello Vickie! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Andy Pack, apack@bobsightkia.com
Good experience. What you would expect.
by Hayden on 08/18/2023They were ready for me at the time of my appointment. They set expectations of an hour, and that's how long it took. Attendant came to check on me midway through. Service was completed to a satisfactory level.It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Andy Pack, apack@bobsightkia.com
15k mile service
by Rachael on 08/12/2023I love that Bob Sight never tries to talk me into getting services I don't want and they don't (like some places) pretend there's something wrong when there isn't.Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Bob Sight Independence Kia, we value our customers and we look forward to seeing you down the road. Regards, Andy Pack, apack@bobsightkia.com
Anti-theft installation
by Scott on 08/03/2023Very easy drop off and quick service. The lounge was clean and comfortable as a loaner car was not needed.To say thank you is not enough, Scott! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Bob Sight Independence Kia again! Sincerely, Andy Pack, apack@bobsightkia.com
Routine Maintenance
by Aundre on 08/01/2023Friendly knowledgeable serviceWow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Andy Pack, apack@bobsightkia.com
Great First Servicing Experience
by Anish on 07/16/2023All the recalls were addressed properly and questions were answered.I'm grateful for your kind words, Anish! Thank you for choosing us, and I can't wait to see you again in the future. Andy Pack, apack@bobsightkia.com
It was a good experience
by Derek on 06/21/2023the Service Consultant was good and the work didn't take long.Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Andy Pack, apack@bobsightkia.com
Timely and Friendly
by Collin on 06/06/2023Everyone is friendly and knowledgeableThank you for reaching out Collin! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Andy Pack, apack@bobsightkia.com
Bob Sight Kia
by Melody on 05/04/2023Everyone is always so nice and helpfulThank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Andy Pack, apack@bobsightkia.com
Honesty and friendly
by Kelly on 05/04/2023The reception, the honesty. Also they waited just a few more minutes before closing so I could pick up my car.Thank you so much Kelly for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Andy Pack, apack@bobsightkia.com
A caring Service Department
by Scott on 05/01/2023I just feel like my needs are important to this Service Department.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Andy Pack, apack@bobsightkia.com
My Kia Dealer
by Steve on 04/28/2023Quick and easy in and the service advisor was courteous and easy to speak withSteve, I appreciate you taking the time to leave Bob Sight Independence Kia this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Andy Pack, apack@bobsightkia.com
Exceptional visit! Highly recommend!
by Tim on 04/27/2023Great service. Fast, friendly, professionalThank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Andy Pack, apack@bobsightkia.com
Great experience
by Skylar on 04/09/2023Easy and fast experienceIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Andy Pack, apack@bobsightkia.com
Great experience!
by Stephanie on 03/29/2023The staff was very friendly, all of my questions were answered and concerns were addressed and I had only a minimal wait.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Andy Pack, apack@bobsightkia.com
At Bob Sight Kia, we offer transparent pricing backed by our Price Match Promise, so you always get the best deal. As a family-owned dealership with over 100 years of service, we’re committed to honest, no-pressure sales and award-winning customer care—ranked Top 10 nationwide in satisfaction. From trade-in offers to same-day service and unbeatable Kia specials, we make it easy for drivers across Independence MO, Lee’s Summit MO, and Blue Springs MO to choose us with confidence.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you for sharing your feedback, Stephanie. We apologize that the manufacturer declined the coverage. We have exhausted all avenues to try and get coverage for your vehicle. Unfortunately, the situation did not pan out the way we all hoped it would. Andy Pack, apack@bobsightkia.com
by Bob Sight Independence Kia on 01/15/2025