Herrin-Gear Chevrolet
Customer Reviews of Herrin-Gear Chevrolet
Complete joke!
byon 03/02/2021
The sales department are awesome up to the time you sign all the paperwork then your forgot about. You better hope nothing goes wrong with your new ride. The service department is a complete joke. I’ve been lied to, been placed on hold for long periods of time never to talk with anyone. I have called the service manger and left numerous voicemails for him to call me back. Never heard back from him. And on the times I did get a call back it wasn’t from him. This last time my truck was in the service department it took seven weeks to get it back. It sat the first three weeks in their yard, then they ran a diagnostic test on it. Seen it was going to be a tuff one to figure out. So it sat another three weeks. This whole time they were fixing other people’s vehicles that where not as complex to fix. I was told they have to recreate the exact problem I’m having out of the vehicle, for them to work on it. But how can that happen on a 1 mile test drive. I drive my truck 11 hours a day and when something messes up, that’s what happened. But that’s not good enough to get it fixed. They act like you are making things up. And there is nothing wrong with the vehicle. With that being said I bought my truck new the end of May 2020 since then the truck has been in GM shops for over 100 days combined visits. They have worked on the same problems over and over not fixing them. Now the bumper to bumper warranty is up. So all the things they didn’t fix while it was under warranty is now on me! With all that being said. The truck was bought to make me a living with and has about cost me everything. Hoping to get more then a week on this last repair job.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil Change
byon 03/16/2015
fast, friendly service. The only thing is I don't think they checked my tire pressure because the next day one of them was low. Also just a suggestion, I have in past when I lived in Mobile,AL I had my Tahoe and the dealer would always let me know when it was time for different services to be done on it. I have never been told anything at this location. Even if it was something I could pay for at the time it was still always the suggestion made.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Wonderful Experience
byon 12/19/2014
I had a wonderful experience at the dealership. The service department staff was friendly. I enjoyed my visit and the service was fast.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Experience
byon 12/19/2014
I had a wonderful experience at the dealership. The service department staff was friendly. I enjoyed my visit and the service was fast.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pamela
byon 11/16/2014
My service advisor, Mr. Mark Kranich, is by far the best I have ever encountered at Herrin-Gear in the past 34 years that I have been bringing cars for service! Others have been good but Mr. Kranich is the exception. He provides a thorough and detailed explanation of the repair issues required to remedy the problem and answers any questions in satisfactory manner. He makes the customer feel as if their vehicle repair is his single most important concern. He also completed a recall repair when I forgot to ask. I hope he never leaves.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chris Lewis is the BEST!!!!
byon 11/01/2014
I took my car in for an oil change and an inspection sticker on 10/31/14. Andy provided excellent service! I explained to him that I'd be leaving for Louisiana directly after work. I dropped off a dirty car and picked up a clean car w/ 100% Oil life and a new inspection sticker. He even got a stain out of my seat. When I arrived in Louisiana to visit my new granddaughter I began to have car trouble. I'd cut the car off, however, when I attempted to crank it again, it would not. The dealership was closed so I text Chris Lewis (The BEST sales associated in the world!). Chris called me back immediately and advised me to contact Chevrolet's roadside assistance and to keep him posted. I contacted roadside assistance the next morning. A guy from Jack Rabbit USA named Abide came to the rescue. My car was up and running in less than 20 minutes. Yay!!! Chris Lewis (sales associate in Jackson MS) even called me again to check on me...on his day off!!! Now that's great service!!!!!!! Thank you so much for being my car dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Center
byon 10/14/2014
I was very pleased with the service i recieved at your dealership. the staff was very nice and helpful. The guy in the service area (Chad) went over and beyond while helping me, he explained everything that was done. This guy should be employee of the year for sure. Wish we had people witht that attitude where i work. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Herrin-Gear Chevrolet: The best place for purchasing and servicing
byon 09/18/2014
The Herrin-Gear Chevrolet Associates are courteous and efficient. All communications are friendly and professional. I come to Herrin-Gear for all servicing needed on my vehicle. GR
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nobody Does It Better!
byon 09/09/2014
I tried to go to other places to get my oil changed, but I found that I would much rather go to Herrin Gear where the service is outstanding and I know everything will be done correctly. The staff members are friendly and they make you feel like they know you personally. I just wish they could've shined my car up and made it look like it did the day I left the lot. Lol! Thanks for all you do!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No loaner car? Not long?
byon 07/31/2014
Needed a loaner car and with all the rwcall's, none were available. But the General Manager made sure I got one. They really take care of you at Herrin Gear! Care
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service at Herrin - Gear
byon 07/04/2014
I called and got an appointment07/01/14 . I spoke with Mr. P. in the service department.The wait time was not bad,nice clean waiting room ,wi fi,and courtesy van was available . He was very friendly and schedule my appointment.He was very professional and called me after my services were completed.So far I have not had any problem with the recalled on the seat belt that was repaired. I will look forward to servicing my vehicle here again . Thanks for allowing me to share my experience. Excellent service !!!!!!!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chevrolet will always be number ONE!
byon 06/25/2014
Everyone is friendly, gives respect to customers, and excited to see that 2013 Camaro when it comes to the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great place for an oil change
byon 06/19/2014
We just came in for a routine oil change. We also got wipers replaced on the vehicle. I do believe the wipers were outrageously priced. It cost more for the wipers than it did the oil, which I felt was ridiculous but overall they did a great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
This could be you
byon 06/15/2009
This could be you. I drove my truck in to the Herrin-Gear Chevorlet I-55 High Street. Jackson, Ms. For a simple oil change and tune-up where I had been going for years. But this time from the start something was off. I did not receive the quality service I was use to getting. It took them days to even get to my vehicle and I was the one who constantly had to contact them. Not the other way around. When I was eventually called and told my vehicle was ready for pickup along with the price $1033.00. Before I could get there I received another call and was told that while my truck was being driven off the rack out of the shop that the oil pump went out and blew out my engine. And that another engine would cost me around $5000.00. Now it puzzles me but if I had have took my vehicle there with engine damage then I would have been prepared to pay for the work needed. I needed a tune up the mechanic suggested a motor flushing saying it would help the truck perform better so I agreed anything to assist in the running and miliage of my vehicle. This is Herrin-Gears policy and practice now. You take your vehicle in for a simple oil change and tuneup they blow your motor up. You then have to pay them $1033.00 and the towing service $60.00 to get the vehicle you drove in home. What kind of service is that you could not even drive the vehicle after you paid for services. How do I even know the services were performed that I paid for. This has been going on for four years now they refuse to pay for damages that happen while in their service and care. Along with the poor service they have assisted in violating my rights having me arrested unjustified at which time I was assaulted. And they show no remorse they intend to drag their feet hoping that I give up or die before they pay for there wrong doing
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