Herrin-Gear Chevrolet
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Customer Reviews of Herrin-Gear Chevrolet
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23 sales reviews
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trash
by got hammered on 03/14/2024I highly recommend that anyone thinking about going here to stay the hell away.they sell garbage vehicles and won't stand behind them and when you complain they ask you to leave.i got a Tahoe from them in December and we are now on… transmission number 3.it was in the shop the first 6 weeks I owned it and still not right.[non-permissible content removed] behind the desk have absolutely no clue about customer service.James Archie and Frank Diaz have no business selling carsCustomer Service is a Joke.
by Joy on 02/15/2022Poor Customer Service. I ordered a new vehicle and the salesman did not order what I wanted on my vehicle. He never called me to let me know my request was not available. He made it seem as if he had done what I asked. When I picked up my… vehicle, I was then told they could not get what I wanted. When I contacted the New Car Sales Manager, he told me it would be an additional $500 to get what I wanted. I will never purchase another vehicle from Herrin Gear and I will tell anyone who asks to not go there.Terrible
by Bamack on 09/14/2021My husband has been waiting on a a Tahoe for almost 3 months. When we went in the first time, they did not want to sell to him because he was paying cash. They also quoted him $6000 less than 2 other dealerships on his trade in (Car Max and… Rogers Dabbs quoted him 15000 on his 2016 Nissan Maxima). KD (sales associate) said he would keep my husband posted if he got anything else in stock. He did, but every time it fell through due to the dealership. This week, he called my husband and said he had exactly what he wanted. He sent pictures, but we are out of town. My husband told him he’d put down a down payment (any amount- we have the money ready), and he said he would get the figures worked out. After my husband reminded him that he was not financing the vehicle, just putting a down payment down to have them hold it until we get back 5 days from now, we did not hear back. My husband checked in just a couple hours after KD said he would work up the numbers, and he said it was sold. Although we understand cars are hard to come by right now, we’ve given them multiple chances. We have a baby on the way, and he is needing a safer vehicle before his arrival with the money to pay for it. We just needed to know exactly how much to send. We will not be doing business with this dealership anymoreGreat Service
by T Hampton on 11/15/2020The sales team made it so easy to buy my new car!! They are the best!!! Just ask for Justin Banks.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Reed Howell | General Manager | reed.howell@herrin-gear.com
Great Experience
by PDTSeed on 08/14/2017Our salesperson was James Archie. Was patient and understood our needs. Got me a great deal on my SUV. My daughter came back and got her vehicle from him. He called when this vehicle came in and it was just what she wanted. Now my husband… is looking for a truck and we will be returning to James. Great service.Excellent buying experience
by tcowanross on 02/13/2017The sale person (Mickey Roach) we had was awesome. He made all my worries of buying a new vehicle so easy. I realize I was worried for nothing. He was very patient; just a good person all around. He put his all into this sale. The deal… he got for us was do good we left with two vehicles.new truck buyer
by basilbostwik on 11/16/2016I liked the salesmen he did his best to get me the best deal he cloud get me.2015 Tahoe
by NatalieRoberts on 02/21/2015updated 03/02/2015Everyone was very helpful and patient. My salesmen bent over backwards to find the exact vehicle I wanted and did an excellent job in making car buying easy. I will be back in the future and will send all of my friends their way.Silverado
by Damifiknow1955 on 03/01/2015It was a good experience overall. The salesman, Godfrey Thompson was very helpful in explaining the different levels of trim on the new Silverado trucks. He was able to explain to us all of the features and made us feel comfortable about… the entire process. I've bought and owned most makes and models and I'm impressed with my new purchase.Malibu
by CALIYORKCITY2_ on 01/30/2015updated 02/06/2015Very helpful and I was down and out but they worked it out for me!!! Will be back in 3 yearsEvaluation
by 1Linda_E on 01/08/2015I was very pleased with my salesman, Mr, Robert Williams, who was very knowledgeable about the product. He was an excellent guide through the entire process, even going beyond my expectation and helping/guiding me as I moved my insurance… coverage from my old car to the new one before I left the dealership! The business manger worked with me to get the best financing available and explained all the options. I appreciate all the assistance I received and will definitely recommend this dealership to my friends and acquaintances. Linda Winfield2015 Malibu
by Gi_Gi on 11/20/2014updated 12/11/2014I went knowin already what I wanted. The salesman helped me achieve my goal gave me a well tutorial on my vehicle.Quick work of a huge inventory to find the RIGHT Truck!
by foundatruck on 10/22/2014updated 11/07/2014I was helped quickly - and unlike 3 other dealerships I'd been to - someone was able to help me FIND what I was looking for without taking half my day to try to sell me something else. It was a great experience and I've already recommended… others to them.2015 Chevrolet Colorado
by jamesagerlach on 11/01/2014Chaz was amazing, he called me when the truck touched earth, jad me pictures via personal text, verified that it had the exact specs i wanted, stayed with me the whole morning, and got me on the road as soon as i got done with the… paperwork. I never felt pressured, at all. Great salesman.OUTSTANDING DEALERSHIP
by publicmisfit on 10/18/2014Friendly and patient staff, inventory was endless, and they worked on getting us the price we needed!! Highly Recommend (We drove from out of state).My Experience
by Mzredbonesness on 10/02/2014I had an awesome experience thanks to Mr Mickey Roach and Mr Vonis Green. He worked deligently to insure that got the car I wanted as well as with the monthly notes I would be comfortable paying. Special thanks to Mr Mickey Roach!!!chevy
by wandajean77 on 09/16/2014updated 09/28/2014Richard did a great job. I will most certainly come see him for my vehical needs again. He went out of his way to help and deserves a raise for working so hard to get us a vehical we would be happy with. We were completely happy with our… sells person.2014 Sonic
by natruth on 09/11/2014updated 09/25/2014The salesman was able to put me in an affordable vehicle that suited me and I was able to finance the car at a reasonable interest rate.The Best Buying Experience I've Ever Had
by D_Carter on 09/11/2014updated 09/25/2014Charlie H was a great example of how a salesman should handle customers. I commend the Herrin-Gear staff for their understanding and patience; as I can be, and was, a very difficult customer. They gave me the time and attention I needed… to make the decision to buy a new vehicle. Lastly, they gave me a fair shake for my trade-in and purchase of my new 2014 Chevrolet Silverado. Herrin-Gear has my highest recommendation!My car buying experience!!!!
by Latonya1975 on 09/19/2014I,had a great experience, the saleman,Mr Robert W. was very professional, knowledgeable and friendly, I was really impressed with the whole team. Mr Vonis G. business manager went the extra mile explaining the financing process.William 2013 Malibu Purchase
by RUTLMI on 12/17/2012updated 06/04/2025Second purchase transaction in past year. Tradein value was in line with published value. Competitive price. Manager had a person drive vehicle to my office 60 miles away and take my trade back with him. Everything completed online or over… phone. No high pressure;easy transaction to complete.Recommend them, but do your research first.
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About our dealership
Hi, it is disappointing for us to hear that your experience was anything less than great. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (601) 354-3882.
by Vonis Green on 07/25/2022