Customer Reviews of Pat Peck Honda in Gulfport
Review type:
Great process
Honda CR-V Service
by Cecilia on 02/11/2024Took my car in to get my lower engine cover shield replaced and all went well. Was in and out in a pretty quick time too. They didn’t have a couple of the mounting clips/ bolts in stock (the shield has about 9-11 attachment points) but… assured me it was securely on and would not come off. After I checked myself it seemed to be secure.We're glad to hear that your service experience for the lower engine cover shield replacement at Honda CR-V went well, and you were in and out quickly. Thank you for choosing Pat Peck Honda for your service needs!
Service Call Center Lack of Communication
by S Putt. on 02/04/2024I called the Pat Peck Honda ph # to schedule my routine service on my 2018 Accord. I asked about the Accord recall and was told the additional service could be scheduled along with my routine appt. The man asked me if I would be staying… or leaving the vehicle. I asked how long the recall would take and he told me 6 hours. I live 40 minutes away from the dealer so I made special plans to accommodate a 6-7 hour service. He also mentioned that a separate service order would be made to ensure the recall was addressed & completed. Upon my arrival at the appt, the service rep informed me that Pat Peck was not doing the Accord recall because the parts were not available and they did not know when they would be. She couldn’t even apologize because I spoke with the “call center” and not their staff. It appears to be a disjointed operation with the call center & the dealership’s svc Ctr. The customer gets inconvenienced as a result of this miscommunication. Honda can do better.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this miscommunication you experienced. I would like an opportunity to fix this and to earn your business, please contact me at sbeardsly@patpeck.com. I look forward to speaking with you. Shane Beardsly, General Manager
Not Happy
by skipsgold on 01/31/2024Appt at 2:15pm. Dropped cat off at 2:10pm. Scheduledfor full service, Multi point inspection, air filter replaced and tire rotation! Paid for it all. Let them know I had to be gone to make a 4pm to make a Social Security Appt. Was told not… a problem. At 358pm I got my car. While putting belongings in car, I noticed that my tires were NOT rotated. Was told, and it states on my bill that it was completed. When the tech came out he said they were. I pointed out issues with front passenger wheel that I had worked on and it had not been rotated. Then he said we'll there is a bubble on the passenger side wall that is a defect, so they couldn't rotate! I said you other only didn't rotate, charge me for work not done, but we're going to let me leave with a defect in a tire!!! When I said I want a refund, he said well I can rotate them. I said No! The Mgr came out, so I repeated and showed her everything again, by this time I missed my appt., then I had to wait another 15 minutes for her to come out & say that we are going to refund the tire rotation. OH GEE, like you're doing me a favor! The sell good vehicles, But I Do Not Recommend The Service Dept!I apologize for the delay in my response, but I want to express my gratitude for sharing your valuable feedback. I am truly sorry that the service you received failed to meet your expectations. After investigating the matter, I have taken steps to address the issue and would like to make amends by offering you a complimentary oil change. Please do not hesitate to contact me to schedule the service. Once again, I apologize for any inconvenience caused. Shane Beardsly General Manager sbeardsly@patpeck.com
Mr.
by Hondacrv on 02/01/2024Service manager was superb! She didn’t push me to do anything! She helped me see what to doWe are thrilled to hear that you had a superb experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
19 Jan 2024 service
by The Williams on 01/30/2024Purchased the 100000 maintenance, it was very expensive. But the service was great. Everyone did a wonderful job.Thank you for sharing your experience with the 100,000-mile maintenance service. Safe travels in your well-maintained vehicle!
Sherika McLeod
by Sherika Mac on 01/31/2024My experience with Heather Hope was AMAZING. My entire sale experience was so easy and comforting.. if I purchase another Honda, it would most definitely be here!!It's fantastic to hear that you had a great experience and that Heather provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Service You Can Absolutely Trust In!
by WolverineDad on 01/26/2024It really is a pleasure coming here to service our family vehicles. The staff is always so warm, receptive, and efficient in what they do! The quality the technicians provide in servicing our vehicles is top notch. I have complete… confidence in this dealership to provide the kind of service that protects my family when we’re on the roadIt's fantastic to hear that you have complete confidence in our dealership's service and that you feel well taken care of when it comes to servicing your family vehicles. Consistency in warm, receptive, and efficient service, along with top-notch quality, is crucial for building trust with customers. Safe travels for you and your family!
I would go back
by Olemiss on 01/24/2024I have bought several Hondas from Pet Peck. My wife loves her Odyssey’s that she purchased and even though we are empty nesters, she doesn’t want anything else. The Odyssey seems to hold its’ resale better than some other brands. Proper… maintenance is key to trouble free cars, and I have my Hondas serviced at Pat Pecks too. For the last 20+ years I have bought cars, and had them serviced by Pat Peck, I have never had my Honda let me down.Thank you for being a loyal customer and sharing your positive experience with Pat Peck Honda. We're delighted to hear that you've had a trouble-free and reliable ownership experience with your Hondas. It's great to know that the vehicles have met your expectations. We appreciate your continued trust and business. Safe travels in your Honda vehicles!
Service
by Charluene on 01/24/2024The Service Representative, Emanuel Wilson, was very helpfulWe're pleased to hear that Emanuel, the Service Representative, was very helpful. We appreciate your positive review and look forward to serving you in the future. Safe travels!
Katrina Vance and Pat Peck Honda
by MosaicMaven on 12/30/2023Katrina Vance, the manager and personnel at Pat Peck Honda in Gulfport, MS were outstanding. It was the first time I've had an experience trading/buying a car that didn't give me a migraine headache and extreme anxiety/stress. No one… pressured me (or my husband and son) and we are all very happy with the deal we negotiated for my son to have the best car suited for him.It's wonderful to hear that Katrina, the manager, and our team at Pat Peck Honda in Gulfport provided such a positive and stress-free experience during your car trade-in and purchase! Having a pressure-free environment and a team that genuinely cares about finding the best car suited for your son can make a world of difference. It's fantastic that everyone involved, including your husband and son, are happy with the deal negotiated.
Oil change
by Jeff Howard on 12/20/2023Got checked in all good, No coffee, the lady checking me later said I had to get a battery, come to find out it was covered under warranty, she should have known this, the guy working on my car stayed on the phone way to much, I could… have been out of there 30 minutes earlier if these 2 were on top of there jobVehicle service
by Kayley S. on 12/15/2023Dealership met all needs of service today. Attentive and responsiveWe are thrilled to hear that you had an attentive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Honda Service - Pat Peck
by RCATCHINGS on 12/14/2023Excellent service and fast turnaround!We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
oil change
by DonBeau on 11/16/2023Very convenient đź‘ŚWe are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
CRV Radiator
by BryanCRV on 11/16/2023Pat Peck quickly found the problem and ordered the parts to replace my radiator. Problem solved.Poor Communication
by windley on 11/13/2023I went there for an oil change today which went fine even though it took longer than expected. My issue is I didn’t notice until the end of the day that they had sent me an email that I have an immediate need for a valve cover gasket… replacement. I was there for about 2 hours. They should have told me that verbally instead of assuming I am constantly looking at email, especially since I never responded to it.Thank you for bringing this to my attention. I apologize for not informing you about your vehicle's valve cover gasket replacement during your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at sbeardsly@patpeck.com. I look forward to speaking with you. Shane Beardsly, General Manager
Great Customer service
by T Carpenter on 11/09/2023Narniece was great and very helpful. She made sure that I taken care of and she provided great details on the things I need to come back and have serviced. Thank you Narniece PaytonThank you for your kind words for our staff, we appreciate it!
Owner
by Eddiebrewer1 on 10/31/2023Every went smoothly, no pressure, nice salesman.We are thrilled to hear that you had a smooth experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Not pleased
by LC Drawdy on 10/30/2023I showed up at 7:40 AM for my 7:45 appointment. I was told it would take less than 60 minutes. Two hours and 18 minutes later I was paying my bill. Then, while driving out the parking lot, I received a text message that my car needed… immediate attention. The air filter needed replacing. Why in the heck they didn’t change it or recommend it to me blows my mind. I will never go back for sales or service. On a scale of 1-10, I would rate them a zero, not satisfied at all.Service
by Davis2880 on 10/25/2023I feel that by the time I bought genuine Honda parts myself that the price quoted for parts and labor was more than reasonable. Almost felt like I was getting labor for free.It's great to hear that you found the price quoted for both parts and labor for your Honda to be more than reasonable. Enjoy your well-maintained Honda!
Oil change
by Cam1056 on 10/18/2023Emani Tiyanna provided excellent customer service.I was out within an hour of getting thereIt's wonderful to hear that Emani provided you with excellent customer service and that your visit was efficient. Safe travels!
We have a complete lineup of new Honda vehicles and used cars serving the Biloxi, Hattiesburg, Slidell LA and Covington LA region, and our customer care continues long after you buy or lease a Honda - thanks to our dedicated car service and auto repair team. Pat Peck Honda makes the process of securing your next new Honda easy. Stop in and see what makes us different!
If you're looking for a quality new car at a reasonable price, look no further than Pat Peck Honda's selection of new Honda models. Browse our current selection of Honda cars including the Civic, Accord, CR-V, Ridgeline and Crosstour in Gulfort. You'll discover plenty of vehicles to choose from, so no matter the type of automobile you're looking for we have something to fit your needs. Call us and speak to a friendly salesperson today! Our large inventory and pleasant atmosphere make us a leading Civic, Accord, CR-V, Ridgeline and Crosstour dealership for the Gulfport area.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're delighted to hear that JC made your car-buying experience easy and enjoyable! At Pat Peck Honda, we strive to provide excellent service and make the process as smooth as possible for our customers. Thank you for recommending us, and we look forward to assisting you with any future automotive needs.
by Sara Thurston on 04/30/2024