Customer Reviews of Pat Peck Honda in Gulfport
Review type:
Great process
100500 mile checkup
by Happiest on 10/12/2023Pleasant and very nice rep.It's great to hear that your 100,500-mile checkup went well, and you had a pleasant experience with a very nice representative. Positive interactions like these make car maintenance more enjoyable. Thanks for sharing your thoughts!
Oil change without an appointment
by BobbyeC on 10/04/2023I found I had an unexpected window of time and pulled in for service. Without an appointment my oil was changed in less than an hour!! So pleased!!We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Good service, bad time
by Arehon86 on 10/02/2023Battery died on my ridgeline but was concerned it might be something else and had it towed to Pat Peck. Was told that, even with the appointment I made the previous day for 9:15am, it wouldn't be ready until at least 2pm. This was… acceptable, but I didn't get an update call for all of Friday. Call Saturday and was told someone would get back to me two times over 6 hours, but on the third I got the update that it will be ready by 4pm. Waiting 31 hours for a battery change out, a recall, and an oil change is ridiculous, and the fact that the service department had that high worth of a workload painted a smear on an otherwise pristine experience ibe had with the dealership. My compliments to the crew for eventually getting my truck ready; service time was very quick once they started.Not crystal clear
by Laylapf on 09/24/2023I'm new to the area, so this is my first to the dealership. Although I made a 7:30 AM appointment arrived at 7:33. It appeared to me first come first serve. The tech guy did not recommend an air filter change I saw on the paper he was… focused on the more pricey recommend. Most of the Honda dealerships I've been to when I check out with the cashier is easy breezy. This time The Tech guy was so busy trying to be to cashier and more focused on getting my payment than focusing on my service was odd behavior. Would you recommend this dealership to a friend. I am unsure. Did the dealership complete the work within the timeframed promised. No I wasn't given at time framed considering appointment scheduled appeared First come first serve.Battery
by Magic07 on 09/21/2023Professional and knowledgeable of the problem. Polite and friendly why taking care of my issueThank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!
Almost perfect!
by LBmac94 on 09/16/2023From the intake, every employee we encountered was friendly and knowledgeable. The only reason they didn’t receive a 5 star review is that they must have replaced something under the passenger side dash, but they forgot to put the panel… back on. I found it in my back seat!Thank you for bringing this to my attention. I'd like to speak with you regarding the panel left in your backseat. I would like an opportunity to fix this and to earn your business, please contact me at (228) 832-8030. I look forward to speaking with you. Shane Beardsly General Manager (228) 832-8030 sbeardsly@patpeck.com
First time Service Pass visit
by taobud23 on 09/15/2023Pat Peck Honda in Gulfport, MS have their service down to a science. I visited for my first Service Pass and the experience could not have been more flawless. Easy in and easy out with perfect communication.Thank you for leaving a Five-Star review and for choosing Pat Peck Honda. We are thrilled to hear that we were able to provide you with an excellent service experience. It is great to know that our service staff exceeded your expectations. Your business is greatly appreciated. We look forward to the opportunity to serve you again.
White CRV 2017
by Honda crv on 09/10/2023Service work was good. Service dept personnel satisfaction totally depends on which you get to help you, 2-3 of them are good the other 2 are rude n do not seem to want to be there. Stay away from the older, fat black lady with the very… short white/grey hair, waste of time trying to even ask her a questionPat, Peck, Honda
by Charlotte on 09/08/2023Exceptional, fast and professional service. The associates were very knowledgeable and was able to respond quickly to my concerns.We appreciate your feedback and are delighted to hear about your exceptional, fast, and professional service experience with us. Providing knowledgeable and prompt assistance to our customers is a priority, and it's great to know that our associates were able to address your concerns quickly. Your satisfaction is important to us, and we're here to help whenever you need us. Thank you for choosing us for your service needs!
Completely Hassle Free
by HondaBuyer on 09/02/2023Jared and Chris made my new car purchase extremely easy! The dealership gave me a very fair price for my new Honda Accord Sport and the service was outstandingCongratulations on your new vehicle! We are thrilled that Jared and Chris provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!
Honda car service
by JohnsonK on 09/02/2023Extremely bad customer service.....I had to find service representative myself to get my serviced when i first got there. I was never quoted a price on service. I took the car to express and took over 2 hrs to get accomplished on non-busy… day what should have took an hour to get done....they put the cabin filter in backwards...when the car was completed.... when the work was done, they just said here is your bill and pay....the service rep did not go over what work was done and when they did their for inspection nothing was told to me about this...what they find or did not find. Just left me in the dark about it.....when i first got there I was told i could wait in the wait room, but was never told where it was or that there was water and coffee avaliable too me as I wait. When all the work was done I had to come back to ask the manager for help to learn how they operate and to tell me how they let me know what the technician saw on my vehicle. I was told by service rep that she emailed me my what was found on my car which was never done I had to go back to the store after I left and ask the manager for it. I have been to other dealerships and the service rep will give you a breakdown on everything they found on the car and overall car health. I was only told after I asked that my car is green....what does that even mean. I always get some type of detailed car status, such as brakes are 70 percent, tire depth 9/ 32 for example. I pretty sure that all that was done was an oil change and filters changed....I will not use this location again you have the worst customer service that I have ever had when getting my vehicle service. I think your department lacks honesty and does not truely care about the customer....I expected better from honda.Superior Service
by DrJaqJaq on 08/27/2023I always get a great deal!! Easy checkin! Comfortable waiting! The service managers are very helpful!!Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!
Satisfied Buyer
by BSBRITT on 08/25/2023Friendly Helpful Good SelectionThank you for taking the time to leave us Five Stars! We look forward to the pleasure of your business again!
Buyer
by Djeffer2 on 08/25/2023All went well. I bought it from out of state. My financiers communicated with the dealership so well! The general manager is a gem. The sales team was on the ball. I do reccomend the dealership.Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We look forward to your next visit.
Recall service
by Jackie Cr on 08/19/2023As always Alina my service Representative was great and made sure I was taking care. Also Tammie greeted me as she always does with other customers coming in for services. A service that was supposed to have taken 4 hrs only took 2 which… was excellent because I waiting. So happy with everythingWe are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your acknowledgment of Alina and their professionalism. Your kind words and your Five Star review are very appreciated! We look forward to the pleasure of assisting you again.
Car repair
by Big Daddy on 08/15/2023I worked with Ms. Emoni and she was fantastic. Each step along the way I dearth with different people and they were all helpful. I got the car back and it works great.Thank you for choosing Pat Peck Honda! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Emoni and her dedication to providing you with an excellent service experience. We look forward to your next visit!
Pat Peck Honda's worth the drive.
by CrowMan on 07/25/2023Pat Peck Honda was worth the drive from Pensacola Florida to Gulfport Mississippi. My salesperson made me feel like I was the most important person in the dealership. I passed 3 to 4 other Honda dealerships to get my vehicle from Pat Peck… Honda.We're glad to hear you enjoyed your visit.
Josie
by blackjosie58 on 07/13/2023Was greeted as soon as I arrived my service attendant was very polite and professionalWe appreciate your positive review about your recent experience with us!
Excellent
by Kknoblock on 06/30/2023Service was fast, no complaints!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Good service
by Rebelcoach on 06/19/2023I took the car in for regular maintenance. Everything went fine. They even told me about a couple of problems that need tending to. Overall a good experience.Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Honda Accord
by vmorgan1951 on 06/01/2023The techs went above and beyond taking care of my car (as always). Alina was very helpful and knowledgeable with all my questions, price was fair and worked done in the time frame I was told would definitely recommend.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
We have a complete lineup of new Honda vehicles and used cars serving the Biloxi, Hattiesburg, Slidell LA and Covington LA region, and our customer care continues long after you buy or lease a Honda - thanks to our dedicated car service and auto repair team. Pat Peck Honda makes the process of securing your next new Honda easy. Stop in and see what makes us different!
If you're looking for a quality new car at a reasonable price, look no further than Pat Peck Honda's selection of new Honda models. Browse our current selection of Honda cars including the Civic, Accord, CR-V, Ridgeline and Crosstour in Gulfort. You'll discover plenty of vehicles to choose from, so no matter the type of automobile you're looking for we have something to fit your needs. Call us and speak to a friendly salesperson today! Our large inventory and pleasant atmosphere make us a leading Civic, Accord, CR-V, Ridgeline and Crosstour dealership for the Gulfport area.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're delighted to hear that JC made your car-buying experience easy and enjoyable! At Pat Peck Honda, we strive to provide excellent service and make the process as smooth as possible for our customers. Thank you for recommending us, and we look forward to assisting you with any future automotive needs.
by Sara Thurston on 04/30/2024