Pat Peck Honda in Gulfport
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Dealership Service Review
service Rating
Poor Communication
Written byon 11/13/2023
I went there for an oil change today which went fine even though it took longer than expected. My issue is I didn’t notice until the end of the day that they had sent me an email that I have an immediate need for a valve cover gasket replacement. I was there for about 2 hours. They should have told me that verbally instead of assuming I am constantly looking at email, especially since I never responded to it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 11/21/2023
Dealer Response
Thank you for bringing this to my attention. I apologize for not informing you about your vehicle's valve cover gasket replacement during your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at sbeardsly@patpeck.com. I look forward to speaking with you.
Shane Beardsly, General Manager
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