White Bear Lincoln
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Customer Reviews of White Bear Lincoln
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The following reviews are more than two years old. They are not included in the overall rating.
19 service reviews
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Oil Change
by PJ Linc:) on 09/27/2019Derrick is the best!! He is so helpful and kind!! I love working with him.. My mother in law just bought a vehicle and I gave her his card!! She will be working with him as well :)Repair trunk lid motor
by Michael on 09/03/2019Work was done on time. Derrick S. is an exceptional service manager.Overall, an unpleasant experience
by Unhappy on 04/02/2019First, I am extremely disappointed in Ford/Lincoln that my 2017 Lincoln MKC had major transmission problems at 15,000 at all (with no warning lights or engine codes). Second, it took almost 2 days to get a loaner vehicle-and I had to make a… big deal to get it. Third, no time estimate was given, and no one reached out to me with any updates. I had to ask for an update when I picked up the loaner and then had to call to get the next update. Ultimately, the transmission had to be rebuilt. However, I started having intermittent transmission slipping problems within a week after getting it back. They took it back in, but of course, this time, they couldn’t replicate the trouble and again no warning lights or codes. I took it for a drive with the tech who told me it was how I was driving the vehicle. I have been driving for 35 years and not had this problem with over 10 different vehicles (except for one other Ford where the new vehicle transmission went out completely) – most of which were within the past 10-15 years since I prefer to lease new vehicles. While I am sure it is very tempting to treat customers like the problem is their fault and that they are stupid, it is highly unprofessional especially when the same vehicle had the same problems previously (verified and documented). This is the most disappointing experience because this is the highest end vehicle I have ever purchased/leased, and it is the worst treatment/service I have ever received. Now I’m just waiting to be stranded on the side of the road or get rear-ended due to a slipping transmission. Even with the promise of roadside assistance and the fact that the warranty has covered everything so far, it is a major hassle and inconvenience.New airbag
by Mommamo79 on 10/23/2018I just walked in and received 5 star service. Jeanne was awesome!!Stephanie Ramstad, EdD
by SRAMSTAD on 10/02/20189/26/2018 White Bear Lake, MN. Lincoln dealership service department replaced the battery on my 2015 Lincoln MKC. I was in the area on business/vacation. My MKC had been serviced by Barrington, IL Lincoln dealership on 9/21/2018 and while… the Barrington Lincoln dealership service department service reports (6/15-9/18) stated "GBATT Battery Tests Good" the battery was no longer in working condition and needed to be replaced. White Bear Lake Lincoln dealership service department immediately, with out hesitation, and in a timely manner assumed the responsibility of replacing the battery.Excellent Service
by Chris B. on 09/25/2018The service team at White Bear Lincoln always go the extra mile to care for their customers.Service department
by Poletta on 07/22/2018updated 08/09/2018All was very good!Service check not completed
by Service on 08/06/2018All services and customer updates were great until I got home and opened the glove box and it fell on the floor. I spent about 30+ putting it back in and roller hitch guide that was not reconnected.Service
by James A on 07/30/2018I am a regular to their service department because they are always on top of your needs.White Bear Lincoln Service Dept Better than Ever!
by Handlosj on 07/11/2018Not one but 3 people asked if I had been helped when I got there. Gave me a ride to work and called me when service was completed - awesome as usual.Several service issues were addressed
by rhudella on 06/01/2018Excellent! From the daily updates to the overall experience your team did a great job!Deer Damage Repair
by andrist.dust on 05/29/2018Fantastic! They were super helpful and wouldn’t let us leave with the repaired vehicle until everything looked right.Service
by Lhop4747 on 12/29/2017Oil change rotate tires fix door and gpsAvoid this place
by ghutch2000 on 12/06/2017Took my car in for an audio issue. They made my car smell like gas. After a return trip and about a month, the issue was finally resolved. Didn't even get an apology. The service manager even seemed annoyed that I was upset about… this... Took it back, for some strange reason, for an issue with my car cutting off in traffic. I was informed that this was a "feature" - laughable. They wouldn't even look at the car. A few days later the check engine light came on. I took the car to another dealership - they discovered several issues that White Bear had caused. Thankfully I found someone in the area competent enough to take car of my vehicle. I won't be back to this place, I can promise you that. Moral of the story: Do not patronize! They are unprofessional and lack basic customer service etiquette. Derrick, the service adviser, was the only redeeming quality about my experience.Tire repair
by nelsb01 on 09/19/2017Took the tire in to have it checked since the low pressure light would come on every 10 days.2013 ford flex audio off problem
by redrumbler on 01/15/2015My 2013 ford flex was experiencing a random problem with the audio not on. I tookn it in to see if there were any updates for it to maybe resolove the issue. Of course it was working when I brought it in. The Technician, Tim, wanted to talk… to me as he said that he couldn't really fix if it was not failing. As I explained to him what the problem was, he decided to pull it in to a bay and have me observe with him all the diaganostic tests he could run and show me any error codes. He was very knowledgeable about the process and complexity of what the new vehicles are all about. He went through the complete history of all the repair work and any updates that were performed on the vehicle. He checked the TSB's that were avaialble and did find a ACM tsb and updated the audio section. He also looked through the ford service forums for anything that fit my descripiton. He tried several tests and diagnostic procedures. It was very informative and I really got the impression he wanted to do everything in his power to make me happy. The convera have no problem giving a 5 star recommendation to the service dept at White bear lincoln.Great Service Dept.
by merangitsch on 09/02/2014White Bear Lincoln service department gets all of my service because they know what they are doing, always get it right and are downright friendly. I also like their coffee.Ok - but needs improvement from Mgr
by love2drive4 on 07/25/2014Beware if you need a loaner as the dealer does not have many and you may need to wait several days for one. I once waited over an hour for one to be returned when promised one, then quickly cleaned before I was on my way, so make… time. Usually one advisor in dept, they could use three. They don't call you and update on status when promised, about 50% of the time. If you agree to complimentary wash/vac, don't expect that to happen. My car has never been vaccumed when I request it. They w/b better off not asking if they can't accommodate it. I've been to a handful of other dealers and the Ford/Lincoln service depts are all the same. The best - Boyer Ford, the worst Tousley/AutoNation.aS GOOD AS IT CAN GET
by mra4 on 06/19/2014Any rating, no mater what the subject is going to reflect the subjective views of the rater and a lot of it depends on the first impression. For my part, I couldn't ask for a better initial response from working with Travis to find the… right used car and speaking with Jean and Jim in the Service Department about the best schedule of maintenance to keep it sound and running. I've brought two cars from White Bear and if all goes according to plan I'll be back there in a couple of years for my third purchase. I can't speak for any one else but in my opinion, the sales and service staff at White Bear Lincoln have been easy to work with and a credit to the Lincoln Brand. Marvin Roger Anderson
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