White Bear Lincoln
Dealership Service Review
Took my car in for an audio issue. They made my car smell like gas. After a return trip and about a month, the issue was finally resolved. Didn't even get an apology. The service manager even seemed annoyed that I was upset about this... Took it back, for some strange reason, for an issue with my car cutting off in traffic. I was informed that this was a "feature" - laughable. They wouldn't even look at the car. A few days later the check engine light came on. I took the car to another dealership - they discovered several issues that White Bear had caused. Thankfully I found someone in the area competent enough to take car of my vehicle. I won't be back to this place, I can promise you that. Moral of the story: Do not patronize! They are unprofessional and lack basic customer service etiquette. Derrick, the service adviser, was the only redeeming quality about my experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No