New Brighton Ford
Customer Reviews of New Brighton Ford
Review type:
Customer
by Bruce James on 06/24/2023Our experience at New Brighton Ford was excellent. The sales team was professional, courteous and very knowledgeable. We felt they were honest and very pleasant to work with. It was a great experience and we are grateful for their help in… getting us into our new Maverick.Fantastic service
by EKEKEKEK on 01/06/2022The team at New Brighton Ford is amazing. Only place I purchase and service at.Great Experience at New Brighton Ford
by Jenny L on 01/20/2019From the moment we walked into New Brighton ford, our experience was great. All personnel were very helpful and knowledgeable. They took very good care of us. They were all nice to work with and we will be back. Thanks again.Jenny, thanks for the great review!
Very Satisfied
by luleaknutsonlea on 06/04/2018This was another FABULOUS car buying experience. Thank you Soooo much Jerry Carrol!!!! New Brighton Ford is Awesome!Hello, thank you for your kind words and congratulations on your new vehicle! Please let us know if you have any additional questions about services you received and thank you again for choosing New Brighton Ford!
Hello, thank you for your kind words and congratulations on your new vehicle! Please let us know if you have any additional questions about services you received and thank you again for choosing New Brighton Ford!
Deceiving used car warranty
by NBFordSCAM on 07/28/2016I bought a used car at New Brighton Ford & a lifetime warranty was included. I was told service had to be done at the dealer or an assigned service shop to be approved by the warranty company. The warranty also isn't effective until after… 3 months & 3000 miles. Shortly after purchase I called the warranty company & was told that I could bring it to any ASE shop but need to retain receipts. I had the transmission & radiator flushed at the required mileage at a shop of my choice. After 3 months & over 3000 miles passed, I called the warranty company again to make sure the warranty is valid. This time I was told that I need to ask New Brighton Ford if another service shop can do maintenance. New Brighton Ford said not unless I lived more than 60 miles from the dealer. My warranty is no longer valid because I had maintenance done at another shop. The party authorized to allow other service shops closer to my home changed from the warranty company (who I was initially told made those decisions) to New Brighton Ford (weeks later after I had service I thought was approved elsewhere).Rich Schmitt was amazing
by oftyss21 on 07/21/2016I wasn't going to buy that day but Rich Schmitt was so awesome, he was incredibly knowledge and extremely pleasant to deal with. I have since recommended him to many friends and family memberThanks for the 5-STAR rating! It's great to hear that Rich took awesome care of you during your visit. Your recommendation to friends and family is greatly appreciated. Thanks again!
The Perfect Purchase!
by PJ01234 on 07/04/2016Thank you Rich Schmidt and New Brighton Ford. No pressure, great financing and friendly, professional staff.Thanks for taking the time to leave a review about Rich and our dealership. We appreciate the 5-STAR rating and the kind comments you shared. Thanks again!
Thank You Rich S.
by RETRIEVER10 on 07/02/2016Just purchaed our Ford F150 from Rich Schmitt at NBF and couldn't be happier! The entire sales team was great and Rich is a ""no pressure" guy and a pleasure to work with. He made our buying experience an easy one. Thank you!We are happy to hear that you had a great experience at New Brighton Ford and enjoyed working with Rich on your recent purchase. Thanks for taking the time to share. Enjoy the F-150!
Rich Schmitt awesome
by mijobe2006 on 12/28/2014Rich was awesome. No pressure.....total comfortable purchase...thanks!!Thank you for taking the time to leave a 5 STAR rating for our dealership! New Brighton Ford is glad to hear that Rich helped to make your purchase a pressure-free and comfortable one. We thank you for letting us serve you and hope you have a nice start to your 2015!
Rich S.- Awesome experience!!!!!
by RiggsO on 12/27/2014Needed a new(used) vehicle for my wife with not a lot of time to do it. Rich was everything we needed: Honest, Diligent, and very knowledgeable. Felt like we had a family member taking care of us. Looking forward to having him help with… future needs.It is great to hear that you had an awesome sales experience with Rich and New Brighton Ford. Thanks for sharing! We always strive to give our customers the best experience possible so we're happy that Rich was able to take good care of you. Happy New Year and we look forward to seeing you again!
Five star fun at Ford
by talbut on 12/23/2014My experience at New Brighton Ford was both relaxing and fun at the same time.Rich S was very down to earth in dealing with my wife and myself. In fact I felt as if I had known Rich for most of my life! Rich was honest, fun, and bent over… backwards for us.Rich was very happy to answer all of our questions and is also very knowledgeable regarding all products that Ford has to offer.I bought a car from Rich and would not hesitate to buy my next vehicle from New Brighton Ford. My thanks to Rich and everyone at the dealership who helped my car buying experience go off without a hitch.I hope you all have a very Merry Christmas and a Happy New Year!It's awesome to hear that you had such a fun and relaxing car buying experience at our dealership! We are happy that Rich made you feel comfortable and was able to answer all of your questions. New Brighton Ford is proud to hear that we provided you with the great care you deserve. Our dealership looks forward to helping you in the future and we wish you a good 2015!
Rich Shmitt - Above and Beyond
by johnw17 on 12/25/2014I was looking for a New / Used Vehicle On behalf of my Grandmother , Spoke with Rich, explained the situation to him and what we were looking for. He was very Patient and Understanding of my Grandmothers Needs. Treating her as his Own… Grandmother , Rich found us a Freestyle All Wheel Drive Fully Loaded at a Great Price ! She loves it and is Very Happy . My Family was also very impressed with the purchase and the Quality of Personal Care Rich Provided for Her . They have been thinking about Trading in and we Know now who They will be calling . Thanks Rich .......Thank you for sharing your 5 STAR experience at New Brighton Ford. We are happy that Rich could assist you and your grandmother with great personal care and attention to her specific needs. We appreciate your kind review and look forward to helping both you and your family in the future. New Brighton Ford sincerely thanks you for doing business with our dealership and we wish you a Happy New Year!
Rich S.--Great Honest Guy--Great service!
by zblxb0 on 12/18/2014Rich made finding a new car easy and fun. I didn't know there were so many options & he guided me throuch the process. Five star service all the way!! I love my new Ford Escape.Thanks for sharing your positive experience at our dealership. We are happy that the process was a fun and easy one for you! Enjoy the new Escape and we look forward to assisting you with any of your future automotive needs!
Highly recommend Rich S.
by conbee on 04/02/2014updated 07/10/2025I have not yet purchased a vehicle however I will be in the market for a new one in the next month or two. I will definatly be asking for Rich's assistance as I move forward in my selection process. He is professional, personable and… represents the dealership as if it was his name on the door.Hello conbee - Thank you for taking the time to leave a review for New Brighton Ford! We strive to provide the best salespeople possible as they determine our customers buying experience and we are very happy to hear that you are pleased with our sales team even before purchasing! Thanks again for the kind words and we look forward to seeing you soon!
Bad Used Car Sales Rep
by LaQulia on 09/06/2013updated 07/10/2025I been working with Ryan at this lot and he is the rudest salesman I have ever meet. He doesn't appear to be eager to get the customer the best deal. He is very argumentative and mean. In fact, he just hung up on me because I said that I… rather get a new car for 30K instead of the used one that he wanted me to take. NEVER AGAIN.........looking for another Ford dealership near 55421 with happy salesmen. He also valued a 7K trade in at 1,200 lol! REALLY?? BEWARE HE WILL TRY TO STEAL YOUR TRADE!!!!!!Hello LaQulia, Thank you for your candid review of your experience with our dealership. Our customers and the way we treat them is our number one priority. We also pride ourselves on the relaxed and stress free buying process but there is no doubt we did not meet our dealership standards nor yours when we worked with you. We have reviewed your feedback with everyone involved and have worked with them to ensure no one will receive an experience like yours again. Thanks you for giving us an opportunity to serve you from all of us here at New Brighton Ford. Bill Janssen General Manager
Ask for Rich
by kpoinMN on 04/14/2014updated 07/10/2025I met Rich by chance on a Saturday while looking for a car for my wife. I wasn't ready to buy, just evaluating my options. I met him again on a Saturday night at a restaurant and he convinced me to come back and drive a truck. I drove off… in a new 2014 F150 the next weekend after a "no-pressure" test drive of the truck. Rich is laid back and worked to get me a deal that worked for me and blew away the competition and anything I've seen on TrueCar. He listens to customers and makes the numbers work. I love the truck and had a great experience.Hello kpoinMN, Thank you for taking the time to leave feedback on your recent experience with our dealership and the 5 STAR rating! We are proud that Rich provided you with the above and beyond customer service that our consultants are known for! Thanks again for the detailed review and for choosing New Brighton Ford. We look forward to seeing you again and hope that you enjoy your new F-150!
Rich went the extra mile... literally
by wlrk11 on 04/06/2014updated 07/10/2025After a collision left me without a car, I turned to Rich to find me a replacement in a hurry. Rich was available around the clock by phone, text message, and e-mail. Rich is very knowledgeable about Ford's line-up and his no-pressure… approach made me feel like we were just having a conversation about cars. After getting a feel for what I was looking to buy, Rich realized that New Brighton didn't have that particular car. He took the time to find exactly what I was looking for at a nearby Ford dealership and arranged for a transfer (which is not an easy process). He went to bat for me at a difficult time (when I was without a car) and he understood the urgency of the situation. Rich personally drove the car from another Ford dealership to New Brighton Ford. Rich's dedication to his customer's goes further: He drove the car to my work so that I would be able to drive it home that night! I recommend Rich to everyone in the market for a car and I do so with the certitude that Rich will put you and your family first. Thank you, Rich!Hello Wirk11, Thank you for taking the time to leave feedback on your recent experience with New Brighton Ford and for the 5 STAR rating! We are proud that you turned to New Brighton Ford when you were in need and that Rich was able to come through for you 100%! We hope that you enjoy your new vehicle and thank you for your kind words!
A Very Well_Run and Professional Operation
by flyboyike on 06/22/2012updated 07/10/2025I purchased my 2012 Focus from New Brighton Ford this past April. I highly recommend salesperson Jerry Johnson, New Vehicle Manager Dave Wells and F&I Manager Tony Smeback to any prospective shoppers in the Twin Cities area. In the… interest of full disclosure, I will say that I've known Dave for over fifteen years now, but was nonetheless to see that he is still the consummate professional he's always been. The delivery process was quick and painless , and the whole experience was very enjoyable.Awesome Salesman Awesome Experience Awesome Truck
by takethecannoli on 04/22/2014updated 07/10/2025Saturday we went to see Rich S. we were just looking for a future purchase...however Rich showed us a few options, ran some numbers and we purchased same day!! It was the best experience we have ever had in purchasing a vehicle. We felt… like he listened to our vehicle needs and budget concerns and we could not walk away from the opportunity to own a new Ford F-150. We will be back specifically to see Rich S. in the future should we have another vehicle need. Thank you Sir!Hello takethecannoli, Thank you for taking the time leave feedback on your experience with our dealership and the 5 Star Rating! We are happy that Rich was able to assist you with the purchase of your new F-150. Thank you for your kind words and allowing us the opportunity to serve you! Enjoy your new Truck!!
Wonderful car buying experience-low key/high quality
by mandiebernie on 04/02/2014updated 07/10/2025Thanks Andrew A. for a very pleasant and professional car buying experience. Definitely puts the customer first. Great team overall from sales to finance to maintenance. EileenHello Eileen, Thank you for taking the time to leave feedback on your recent experience with New Brighton Ford! Thank you for the kind words about our sales team! We are extremely proud of them and are so happy that you were provided with the exceptional buying experience that you deserved. We hope that you enjoy your new vehicle and look forward to serving any of your future automotive needs!
Very good experience with Shane S.
by k8ford1 on 04/10/2014updated 07/10/2025I had done my research and visited many other dealerships before I arrived at NB Ford. I was very pleased with how I was treated and the ease of the process. I am someone who does not enjoy shopping for cars, and Shane responded very well… to my need for expedience, without sacrificing thoroughness. He even took the time to explain all the features of my new car - without being condescending. I was thrilled to conclude my car search and am very much enjoying my purchase.Hello K8ford1, Thank you for taking the time to leave feedback on your recent experience with New Brighton Ford and for the 5 STAR rating! We are proud that after doing your research you decided to do business with New Brighton Ford and that Shane was able to provide you the thoroughness that you were looking for! Thank you again for your feedback and we hope that you enjoy your new car!
Hi Bruce, thank you for leaving such a great review and high star rating.
by Harrick Newman on 06/27/2023