Customer Reviews of Inver Grove Toyota
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20 service reviews
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Worse Service
by viv on 05/20/2020This is worse service center, I have been this couple of times for oil change of my car, as I shows their offer, still they consider higher rates for oil change. recently I went for oil change, and serive guy did bad job and broke it, oil… was leaking down my car, I have inform them so they asked me to visit again, and then they said there is no engine oil leak.then later told me to change OIL PAN it will cost $750 plus but they suggest me other leakage and it cost me more than $2300. total cost more than $3000+, it's thief dealer and service center. I told them its because serivce guy broke something and they need to fix this, but the guy just said sorry it's appology but no fixing. Do we need to change oil ourself or visit thief dealer who charge for oil change plus break cars to get our money.Professional and Beyond the Expected
by Manuel on 10/18/2019Brought my new Highlander in after a minor incident. Technician named Tyler Collins was calm, helpful, considerate, and a real professional. Worked on our behalf to make process fast and easy. I would say it was the best experience one… could have considering the circumstances. I will always bring my business there and recommend them to anyone.Excellent Service at Inver Grove Toyota
by Fr40 on 07/29/2019I have always had excellent service at Inver Grove Toyota and have found them to be great for tires too. Competitive tire pricing, road hazard warranty and free tire rotations along with service and multi-point checkups all in one place.mistake made
by whatever on 07/08/2019updated 07/16/2019due to the fact that the service wrote down a wrong # for me, I was not informed that there was a significant leak and that a part needed to be ordered for the repair. Fortunately I read the printed receipt/report and since I was planning… on a road trip I needed to get it repaired. Khiry took the time to read all the info, double check what had to be ordered and dealt with the parts person to get it ordered and set up a new appointment. I have two vehicles that I always have serviced here, this is the first time such a screw-up....Lexus
by Melissa on 06/12/2019Mike T from the service department has excellent customer service. He explained what my car needed and why and went above and beyond my expectations in the matter!!Prius battery
by Marie on 06/04/2019Jill was very helpful throughout the process. Her initial quote was a little high, so in the end I was able to add cabin filters and she found a coupon for me as well. The total was less than I expected and the service was fast and… friendly.Wonderful Service
by Wonderfulservice on 02/19/2019I’ve been coming to this location since I moved to MN in the summer of ‘17. Everyone has been super helpful and nice.Tire fixed
by Barb on 01/16/2019Amy Frisch Coordinated the work with service team..highly recommend inver grove toyota. I was on my way and safe on the road in about 20 minutes.Excellent service!
by Jane_White on 04/03/2018In the 7 years I have been visiting Inver Grove Toyota for service on my hybrids, I have always been treated with respect and a thorough report on the work done and/or needed. This has kept my maintenance a repair costs very low. Love it!Great service...
by jetmech on 09/29/2017Had a recall on our '13 Sienna's sliding doors, and had them do that, an oil leak repair, install new brakes, tires, and do an alignment...all reasonably-priced, done well.Scheduled Service
by Mammyp1 on 09/15/2017I purchased my Camry in 2004 from this dealership and have taken it there for service ever since. I have always been treated with nothing but kindness and respect. The work is always done to expectation and if its not, they make it right.… They are awesome.Always Great Service
by karenj1217 on 09/06/2017Every time I go into the Toyota dealership I receive top notch service. From the person who checks me in to the person who checks me out. Everyone is so accommodating (removing my car from the car wash line so I could leave for my son's… soccer game) Always friendly and helpful. (answering my question on a burnt out tail light) and making sure I could come back ANYTIME for a FREE car wash since I was not able to get one at this particular visit.Typical
by NavyVet on 09/01/2017Just what I've come to expect from Inver Grove Toyota - Excellent service. Mary Loken took great care of me.Love Their Service Department
by Toni_O1 on 08/31/2017It's not the closest place I could go, but I go anyway. Efficient, clean, reasonable. Service people are easy to work with. The extra touches (complimentary car wash, flower at checkout) are nice.Best Service Department !!!
by Nameless on 08/25/2017Scott is my man in the service department and Eric is the tech. I like that the same team works on my car each time. Scott knows me and I know him. He's always personable and helpful. True Minnesota Nice. Eric is terrific also. He… diagnosed my rattle and went to great effort to fix it perfectly. I also like that there are women behind the counter in the service department! Every single person I encounter at Inver Grove Toyota is gracious and helpful. Inver Grove is my go-to service department for my beloved Prius!Fast, friendly service
by SteveHr on 08/15/2017Mike Ivey greeted me right away, figured out who I was from a glance at the VIN, and determined the car needed a 30,000 service routine. He told me where the coffee was. This was at 6:10 in the morning. He was more awake than me. Finished… under an hour, washed and on my way.Quick in and out. Appreciate the night time appointments
by CurtMudgeon on 08/10/2017I went in for my 45,000 mile service on my Tundra. 8:30 PM appointment. Was in and out in less than an hour. Service agent, Shane Lee, did a great job keeping me up to date and explaining my options. Popcorn wasn't bad. ;-) I appreciate the… ability to have late evening appointments like this. It will definitely encourage me to use IGT for future service.Great experience
by Buzzy2too on 08/08/2017Service people are more than helpful....go out of their way to be friendly and helpful. Customer waiting area is amazing...love the vanilla cappuccino. Very happy to provide a diagnostic visit without cost...the free flower and car wash are… over the top!!1st service on new vehicle
by b2saved on 08/06/2017Made reservation late but still got the work done.
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About our dealership
When you are in need of a new vehicle or need to service your older model, there is no need to dread the dealership. At Inver Grove Toyota, we have worked hard through years of customer service and care to provide great services and experiences to ensure total satisfaction for you, our guests. As your area leader in new, pre-owned, and certified Toyota vehicles, we work hard to understand your individual needs. That effort has paid off with smiles and returning business from our loyal customers.
We pride ourselves in offering you a refreshing take on buying a New Toyota or Pre-Owned vehicle. Whatever your family needs are, most likely you'll find that perfect vehicle that meets or exceeds your expectations.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish