Dodge of Burnsville
Customer Reviews of Dodge of Burnsville
Review type:
Easy transaction
Service rating
by GerryKaplan on 12/08/2023I’ve been taking my cars to Dodge of Burnsville for over 10 years and I’ve always had great service and great pricing with them. I will always recommend this dealership to all my friends and relatives.Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Horrible service
by Katy Warner on 11/10/2023Horrible customer service so rude they made me wait 3 weeks for an apt then said I didn’t make one. I will not be backHi Katy, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (952) 894-9000 at your earliest convenience to discuss how we can turn this experience into a positive one.
Complete lack of communication
by dissapointed on 10/27/2023This is the 2ns time I've had my vehicle serviced at Dodge of Burnsville in the past couple of months. The first time, all was fine. This second time was a complete disappointment. I had serious communication issues with the service… department and that continued with the general manager of the store. I still have yet to have my 3 phone calls and 2 emails acknowledged or returned. I will think twice before returning for any service or vehicle purchase form here forward. The fact the general manager doesn't even return a call or email shows me where the problem starts, and it ends with the ends. If the general manager has total lack of communication, how can the rest of the staff be held to any sort of standard? Very disappointing and a shock this type of issue exists at such a well-respected dealer. Sad to see the decline in accountability and standards. I clearly wasn't valued as a client.2016 Durango oil/filter change
by Dodge Boy!!! on 10/18/2023I had my oil and filter changed on my Durango. When I left I also notice the dealership also washed the exterior of the Durango and dusted off the inside dash too. Very nice!! A1 service!!!Hi Dodge, your satisfaction is important to us, so we want to sincerely thank you for choosing Dodge of Burnsville Inc and we hope to see you again soon!
Ram 1500
by Hartman on 09/26/2023Was able to schedule my appointment within a few days of calling and everything went great. Thanks Steve.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service and friendly staff
by JayEvers on 09/22/2023Mike Neison the service manager always makes sure that you are completely satisfied with your service.Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Dodge of Burnsville Inc and we hope to see you again soon!
Oil change super fast lane
by Briston on 09/04/20235 stars no wait, no hassleHello Briston, your satisfaction is important to us, so we want to sincerely thank you for choosing Dodge of Burnsville Inc and we hope to see you again soon!
excellent service
by aengebretson on 08/12/2023High quality and timely. Will be moving all Service to this dealership, in spite of longer drive.Hi Aengebretson, thank you so much for your positive comments about Dodge of Burnsville Inc! If you have any further questions, please give us a call. We're always happy to help!
General Maintenance
by Bbq&Cruz on 07/24/2023Dropped off truck and waited for it. Had an oil change, fuel filters changed, tires rotated and 2 recalls done.Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Easy transaction
by Professor on 07/07/2023Had a really great experience here at Burnsville. The trade-in was the best value I was offered from 4 dealerships and a great price on a next-to-new vehicle. Courteous service. Business paperwork took a good while to process, but other… than that, it was an easy and pleasant experience.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Happyone on 06/15/2023Had a recall to be done on and out in 1/2 hour went greatHi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Major brake fluid leak
by Pierre g on 06/15/2023Was told they could not fix the leak until mid July.Hi Pierre, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (952) 894-9000 to discuss this further.
Always The Best
by Jeff L... on 06/01/2023Dodge Of Burnsville have/are always taking care of me and my vehicles extremely well. I feel like a valued customer and friend of the business. They know what I like, what my expectations are and make me feel very welcomed. I will always be… a dedicated patron. Thank you!Hi Jeff, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Oil change
by Bobby boshay on 05/16/202330 minute oil change. Pretty goodHello Bobby, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Oil Change
by Jbreezee on 05/01/2023Extremely professional, quoted me an hour but was completed about 15 minutes early. Price was very reasonable. Would recommend.Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Burnsville Dodge Service
by Boblittle on 03/23/2023The Burnsville Dodge service department is ok. The last time I got an oil change, it was not completed correctly and consequently I experienced multiple large oil leaks onto my garage floor. Things happen. No big deal. Jerry, in the… service department made it right for me and that's enough. I would recommend the service department. On the other hand, having purchased my Ram truck at Burnsville Dodge, I certainly would NOT recommend them to any of my friends or acquaintances. The UConnect remote start, which was an additional expense (and would have been greatly appreciated during the cold MN winter), never worked, not even once. Even after repeated attempts to fix the issue, this function would not work. Consequently, I requested that the dealership reimburse me for the expense that was buried somewhere in a $795 Optional Equipment Package. The Manger was sympathetic and tacitly agreed, but delayed long enough that it was clear the reimbursement would not happen. Admittedly nice people all around, but they do not stand behind their product. BUYER BEWARE. Save yourself the trouble. DO NOT BUY FROM BURNSVILLE DODGE.Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (952) 894-9000 so we can assist you further.
Dodge of Burnsville service experience
by Gkaplan on 02/26/2023I brought my car in and they went far and above my expectations in caring for me and my car. The technician figured out a way to complete repair in a short and less expensive way. I am thrilledHi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome
by Facundo on 02/13/2023The personal was very friendlyHello Facundo, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dodge of Burnsville
by millmitch on 02/10/2023DofB has been handling the major maintenance and repairs on our 2011 Dodge Durango for the past 7 years. Straightforward and honest, I appreciate the Service Dept.Hi, thank you so much for your positive comments about Dodge of Burnsville Inc! If you have any further questions, please give us a call. We're always happy to help!
Durango
by Kelly9566 on 01/23/2023They did a really good job of quickly locating and fixing the problem.Hello, we're happy you found our staff to be so supportive during your experience here at Dodge of Burnsville Inc. If you have any further questions, please give us a call. We're always happy to help!
Durango service
by Jono2732 on 12/22/2022They always can get me in, always do a great job and always give me a rose for my wife!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Harrick Newman on 07/11/2023