Dodge of Burnsville

Today 08:30 AM - 08:00 PM
Closed Now
Sunday
closed
Monday
08:30 AM - 08:00 PM
Tuesday
08:30 AM - 08:00 PM
Wednesday
08:30 AM - 08:00 PM
Thursday
08:30 AM - 08:00 PM
Friday
08:30 AM - 06:00 PM
Saturday
08:30 AM - 06:00 PM

Customer Reviews of Dodge of Burnsville

4.2
Overall Rating
(17)
Recommend: Yes (14) No (3)
Write a review: Sales | Service
sales Rating

Robert Hannah in sales & Carlie in finance get it done!

byMeyerameliaon 03/26/2018

Just purchased our second car from Dodge of Burnsville from Robert Hannah he is the best sales person to work with. I really like how on top of things he and Charlie in finance are. Robert is a genuinely nice and caring person who remembers his clients by name. They work together as a team flawlessly. Robert stayed late to help us even though he was supposed to be off early the day we came for delivery on the car. They really treat you like family there and we appreciate that; it really takes away the traditional hassle out of buying a car. They think outside of the box to treat their customers right. The Cashier has roses 🌹 and Charlie even had treats for our little ones. Hand down the best dealership in Minnesota and we will happily be referring people over to Robert Hannah!! Never once did we feel pressured to buy anything or to go outside of our budget. Both times purchasing from Robert he listened to our needs and made them a reality. They really care about their customer’s satisfaction. Don’t waste your time going to other dealerships!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

19 Reviews
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service Rating

Quick Change

byDiezPinguinoon 09/24/2018

Stopped in on a recent Saturday for oil change, tire rotate & trouble code reading. In & out in 45 min.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Why was part on hand?

bydbusteron 09/17/2018

Took 2016 Ram 3500 diesel pickup in for recall to replace transmission solenoid. We were notified by Chrysler that the parts to do the recall were available and should call for appointment. When we called, the earliest appointment was in 2 weeks, which was OK. They knew why the truck was being brought in when we made the appointment. Yet, when we took the truck in on Sept. 5, they called us that day and said the part had to be special ordered and they'd have to keep the truck an extra day -- definitely an inconvenience. Given that we made the appointment two weeks in advance and given that they knew at the dealership exactly what part would be needed, why was that part not on hand, and why were we forced to wait an extra day without our truck being available to us?

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

by12345667on 08/29/2018

I was in for routine service and both scheduling an appointment and completion of the work was excellent.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service department

byChevCaptivaon 08/22/2018

Bought a Non Dodge vehicle from Jack. great experience from start to finish. Had to bring it back for a small fix and Mark in the Service Dept was wonderful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisifed

byJBMINNEon 08/05/2018

Brought my Pacifica in to have the doors reprogrammed and haven't had any issues since. They always check for open recalls when I bring my van.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Very helpful

byAj guapingon 07/19/2018

I brought my truck back due to a leak after they did an oil change, and they were catered to my needs even though they were so busy that day. It took about 40 minutes but they made sure that it was fixed the right way. Thanks guys!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Robert Hannah in sales & Carlie in finance get it done!

byMeyerameliaon 03/26/2018

Just purchased our second car from Dodge of Burnsville from Robert Hannah he is the best sales person to work with. I really like how on top of things he and Charlie in finance are. Robert is a genuinely nice and caring person who remembers his clients by name. They work together as a team flawlessly. Robert stayed late to help us even though he was supposed to be off early the day we came for delivery on the car. They really treat you like family there and we appreciate that; it really takes away the traditional hassle out of buying a car. They think outside of the box to treat their customers right. The Cashier has roses 🌹 and Charlie even had treats for our little ones. Hand down the best dealership in Minnesota and we will happily be referring people over to Robert Hannah!! Never once did we feel pressured to buy anything or to go outside of our budget. Both times purchasing from Robert he listened to our needs and made them a reality. They really care about their customer’s satisfaction. Don’t waste your time going to other dealerships!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Dodge of Burnsville,mn

byBLS48mlon 03/15/2018

Very pleasant and willing to accommodate our buying and then going up north and picking up vehicle on return home 6 days later.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Respectful & honest customer service. 10/10 would recommend to anyone

byrileyparoon 06/05/2017

Worked with the sales rep Matt Lott. He was very polite, knew a lot about the car when we arrived. Was very honest about the vehicle, and was not pushy as he truly cared about finding the right car for us! We ultimately ended up buying. The DOB experience was wonderful. I just called in for my first oil change after 5000 miles, turns out it was free along with a free tire rotation! Pleasantly surprised. Would recommend to anyone looking for a new or used vehicle.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dodge of Burnsville

byfiraoli12on 04/25/2017

I have bought several cars from Dodge of Burnsville. All my car buying experiences have been a pleasure because I have always dealt with the best salesmen "Tom Green". Tom is very helpful and knowledgeable. No pressure whatsoever. Tom treated me like a king and made me very comfortable, also made my experience really fun , he is very funny and super friendly and I will tell every one I know that are shopping for cars to go directly to Dodge of Burnsville, not only would I recommend the dealership I would also recommend asking for Tom Green as soon as you enter the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

This place is what gives used car sales people a bad name,

bybrandonvon 04/14/2017

I bought two new vehicles there and one used vehicle from Dodge of Burnsville. The last purchase was the used vehicle and Tom Green was the sales person. I will NEVER buy another vehicle from them again! My last experiences with them is what gives used car sales people a bad name. Lots of assurances made but none kept. Extra accessories added to purchase were offered "cost" but turned out to be MORE expensive than if I would have walked over to the parts counter and bought them myself. Promised some free items but never received. I also found a couple items defective on my vehicle that were faulty and I was told I would get a discount when I got them repaired. Guess what? I was forced to pay full price then a couple weeks later I got a coupon book in that mail that would have gotten me a $100 off that repair. Too late....Virtually impossible to get phone calls returned. Ordinarily, I would just have just blamed the sales person and not the dealership, except that I talked to two managers there about my issues and they refused to do anything about the problems. I refuse to do business with someone who condones this behavior and cares more about doing and saying what ever it takes to make a sale and cares nothing about customer service and satisfaction.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

2 Comments

service Rating

expensive battery

byimspecialon 04/11/2017

Very good service man. But with the diagnostics and putting in a new battery over $350.00 is a little nuts.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Sell at all cost, even if they ruin your credit!

byMichael Noskoviakon 04/03/2017

Warning! The whole focus of this company is to make sure you walk out with a car, no matter the cost. Let me explain... The good- Our salesman Tom Green was wonderful, we enjoyed our time with him very much and he gave us a good deal on the Ram truck we were shopping for. The bad- We asked if Dodge does it's own in house financing, we were told - Yes, what we weren't told is there will be strings attached. I'll get in to that in a bit. After the pre-approval part, Tom had to hand us over to the finance lady, walked us over to her office, ..she wasn't ready for us and as we stood in her doorway, told Tom to take us to the lobby and have us sit there. This is after being at the dealership for 4 hours already...This is where the personal connection/relationship was lost... The ugly- The finance lady gave us a high rate, which for an in-house financing dealership should have been better. I asked her if this is the best they could do for us, and she answered dryly, "based on your credit-Yes". Well, we ended up going to a credit union and getting pre-approved for a MUCH lower rate, we are in the process of getting rid of that loan. BUT...the worst thing is when we went to the credit union to get a refi, they gave us a copy of our credit report and that's when we learned THE UGLY...Dodge Ram had run our credit through 8 different banks that day to get us financed and they resulted all in hard inquiry pulls on our credit which dropped our score 26 points... Conclusion: NEVER go to this dealership unless you have your own financing or cash, it is a rip off like no other and as I mentioned above, all the company cares about and focuses on is to make sure you walk out with a car, regardless what that might mean for your financial and credit future!!! This should be illegal, we were not informed our credit was going to be run 8 times!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Dodge of Burnsville

bymelolsenon 03/27/2017

I came in with an upside down price on my vehicle and thanks to Tom Green- I was able to work out a great price on a new Dodge Journey. If you are looking for a car or truck, be sure to go see Tom at Dodge of Burnsville. THANKS TOM!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Service

by308jeanon 02/03/2017

My experience with Lori Myszka was absolutely 100% easy, fast, and exciting. She talked me through each step of the process, provided many options that lined up with what I was looking for - and was fantastic at explaining the details of what comes included with my vehicle - very knowledgeable in vehicle equipment. I will definitely buy here again and will work with Lori for future vehicle purchases!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Dodge of Burnsville sales/staff

bymusicchick24on 12/30/2016

Sales staff were very pleasant to work with. They were patient and willing to work with me. No pressure sales. They took the time to address my needs and answered all my questions They helped me better understand the car buying process and showed me all the features of my new vehicle and how they work. If I have a question about anything, I can call them on their cell phones. Highly recommend this dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Thank You Dodge Of Burnsville

byquad_buyeron 11/25/2016

Two years ago I had a great experience with Dodge of Burnsville. I leased a Ram Quad from Dodge of Burnsville. My salesman was Tom Green. Tom made sure I was one hundred percent satisfied with every aspect of the transaction. Tom also took care of a couple of friends I referred to Dodge of Burnsville. They were also one hundred percent satisfied. My lease was up recently. I knew I wanted another truck. Dodge of Burnsville was running a great deal on Ram Quads. I called Tom and we found a truck that fit what I was looking for. Once again Tom made sure I was one hundred percent satisfied with everything before during and after the sale. Pete the sales manager at Dodge of Burnsville was also fantastic. Pete and I spent some time on the phone discussing different options that were available as well. Thanks Pete. And a special shout out to Mark for having such a great Dealership. Thank you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

sales

bykj65on 06/17/2013

Excellent. Dealt with Robert H., everything over the phone. This was the second car we bought from Robert and everything went smooth and fast. Robert called me back within minutes during our negotiations. Everyone was very friendly and more than accommodateing when we picked up the car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2011 nitro heat

byslownomoreon 12/03/2011

Dodge of burnsville gave us a great price on our new nitro unmatched by anyother dealer we talked with.Our sales person Dave was very pleasent to deal with and treated us very well.I would recomend this dealer to anyone looking for a new dodge.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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