Customer Reviews of Walser Nissan Burnsville
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Lemons are expensive
by Rogue buyer on 01/21/2024Bought a Rogue from this dealer February 23. A few weeks later there was a strong gas smell coming into the car and filling our garage. They 'fixed' it three times, but the smell kept coming back. The fourth time, they kept the car and… said they didn't smell anything and sent me home with the car putting my family, including 2 very young kids, at risk with these fumes in the car and in the garage. They told me to deal with consumer affairs instead. After many hours on the phone with consumer affairs, their corporate office and service department, they finally agreed to test it again... this time repeating our actual conditions, and 'found the raw fuel smell. Now consumer affairs is getting ready to with with us re lemon law. Except that we had purchased an extended warranty for after the manufacturer warranty was up, and prepaid for 3 years of oil changes, i.e. up to 6 oil changes, as they keep telling us. Now that Nissan is ready to deal with us, the dealership wants to keep $400 from the extended warranty even though we've had this new car for less than a year, and will also charge us a $50 cancelation fee for the oil changes. When I tried to argue about this, the person who i spoke with hung up on me, and when I called back said I was explaining a situation that everyone there was familiar with since it's been going on for months and didn't want to hear me talk about it anymore. Or course it's been going on for months, and my family has had to breathe these fumes for months. Then she claimed that I refused when they offered me to return the car... what a LIE. They did not offer a return, what they offered was to trade in my lemon for a new one, with over $16000 in losses because they were 'doing me a favor' by offering me blue book value. Tldr; don't buy their extended warranty or prepaid maintenance plan... or save yourself the hassle and find a different dealer.
The following reviews are more than two years old. They are not included in the overall rating.
2 service reviews
Take Your Business Elsewhere
by Sarah on 09/02/2020Avoid this place like the plague, ESPECIALLY if you are a woman! I have had my Nissan Sentra serviced here numerous times and have had a negative experience nearly every time. I have had to bring my vehicle in on four separate occasions for… a soft/spongy break pedal. The first visit was February 15th, 2020. My brake pedal was easily going all the way to floor every time I started the vehicle and the pedal would slowly bleed down when little to no pressure was applied. The technician told me they could not duplicate the issue though they acknowledged on the invoice receipt, “brake pedal does seem a little softer than usual when braking but seems to be braking with no issues.” The invoice also mentioned when they took my vehicle for a test drive, the brake pedal was pulsating when the brakes were applied. I had to replace my front brake pads and rotors. I had to bring my vehicle in for a second time for this same issue on March 2nd, 2020. Again, the technician told me they could not duplicate my concern of a soft/spongy break pedal, but they did discover the front drum self-adjuster was stuck, and adjusted the front brake shoes in addition to performing a brake fluid flush. Two days later, on March 4th, 2020, I was forced to bring my father with me to demand they investigate my brakes thoroughly because the pedal was still soft/spongy. I showed them video evidence and my father duplicated the issue right in the shop were numerous technicians could see—all the same symptoms I had mentioned before, but only now did they take it seriously because my father was present. Not surprisingly, they discovered failed vacuum valves within the brake booster. The vacuum failure was caused from brake fluid contamination from the master cylinder leaking into the break booster. They replaced the master cylinder and brake booster. When I picked up my vehicle from the shop, the Service Manager, Ted, spoke with us about the repairs, but I suppose what I should really say is he spoke with my father. Though it was my vehicle that had been serviced and I was the one asking questions regarding the repair work, he did not maintain eye contact with me and answered to my father instead. This seems to be a normal pattern with their technicians when a man is present. My brake pedal had become soft/spongy again only a few months later on August 20th, 2020. I had been taking my vehicle to Luther Nissan for other issues and had received MUCH better treatment, but I returned to Walser to have the break issue addressed because I was in need of a rental vehicle and Luther Nissan did not have one available for nearly a week. After dropping my vehicle off, the following day I received a text message from their Service Technician, Eric, stating they could not duplicate the issue and there were no codes stored in the system—I don’t see why they would be checking for a code for a mechanical malfunction since codes are usually used to diagnose electrical problems. I told Eric about my previous visits to their service center for this issue and reminded him that I had video evidence of the pedal being easily depressed to the floor. I expressed my concern for the safety of my vehicle and insisted they keep trying until they could duplicate the issue. I received another text from Eric the following day after they had driven my vehicle for a while, it read: “if we can’t replicate the issue there isn’t much more we can do at this time.” I returned to Walser to pick up my vehicle with my father, knowing that if he was present, I had a better chance of being taken seriously. We spoke with Eric about the work that had been done on my vehicle and when I pressed him about my fear of my vehicle’s brakes being near failure he responded, “That’s the thing, they aren’t failing. They are operating normally.” He informed me that he too, had taken a video of the brake pedal and even compared my vehicle to another Nissan Sentra. He dismissed the validity of the video evidence I had provided because as he put it, my father’s “shoe was bending which shows he was applying too much pressure.” He insisted the brakes were operating properly and it was normal for the pedal to go to the floor upon vehicle start up. He stated going forward, inspection of this issue would be charged as $139.99 PER HOUR for diagnosis and $50.00 per day for a rental vehicle. Through this entire conversation, the Service Manager, Ted was watching from behind his desk, occasionally making eye contact with me and listening to our conversation—not how business should be conducted. I should not be made to feel like a mad woman simply because I am expressing valid concern with the safety of my vehicle. Walser had my vehicle for four days, and claimed they could not duplicate the soft/spongy brake pedal. I was able to duplicate the soft/spongy brake pedal myself after this visit every time the vehicle was started. Knowing I would not receive help from Walser, I took matters into my own hands and contacted an acquaintance of mine who is a Certified Mechanic for Hyundai of Inver Grove. I asked him to inspect my brake pedal to confirm if there was reason for concern before I attempted to take my vehicle in for service again. He inspected my vehicle on August 26th, 2020, just two days after my service, or rather lack thereof, at Walser. His written statement is as follows: “Vehicles brake pedal exhibited an issue of going to the floor. Similar Sentra (plus one on model year) did NOT exhibit same issue. No vehicle should under normal operational conditions exhibit a brake pedal being depressed to the floor. Due to safety concerns vehicle should not be driven on public roads due to possibility of a vehicle accident due to brake failure.” Just as I had suspected, my vehicle DID have an issue with the brakes but Walser would not take me seriously. I was forced to wait until I could get the vehicle inspected at Luther Nissan in Inver Grove on August 31st, 2020. I told the technician at Luther about Eric’s comments and my overall experience at Walser. I also informed him of the inspection conducted by the Hyundai Mechanic and provided Luther his written statement. He was shocked to say the least. Within a few short hours, Luther had ACTUALLY investigated my concern and found the rear brake drums and shoes had no drag which was causing the car to brake improperly. They adjusted the shoes and removed then reinstalled the drums. My concern was addressed, diagnosed and corrected in less than a day. I will never return to Walser Nissan again. I regret ever purchasing a vehicle from them and I am disappointed by the consistent negative, frankly sexist treatment I receive from their Service Manager and Technicians.Price manipulation
by marmstrong1877 on 01/19/2008I have used this dealership more than I would like to because they are close to me however I cannot go back since the last time I was there they wanted me to pay 1600 for front brakes and tires. I got my front brakes done for 200 at… another Nissan dealer, Walser wanted 500. I bought my car from Walser and I knew I didn't want to use them for service because both service and sales lied to me quite a bit. I had it in writing that they needed to fix a problem with the power windows in the back and they said that it was after market tint and got out of it. It wasn't aftermarket and everyone knew it. I also had it in writing that they neede to fix a squeal in the brakes but they wouldn't do that either. My baby was only 6 months old at the time and I couldn't afford to fight them and I didn't have the time or energy. The last time I was there was to fix an oxygen sensor and the service advisor opened a door on my now 3 year old and cut open his foot. One of the techs ran and got some first aid stuff, no one else would help us. The advisor got my son some M&Ms to keep him quiet and I thought it was a nice gesture but I called him on my way home to make sure he was ok and he acted offended like it wasn't a big deal. He had deals to make I guess and couldn't have cared less and didn't appreciate that I wasted his time calling. I have alot more stories about walser because we own 2 Nissan's but I don't think I could write them all out.
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About our dealership
Walser Nissan Burnsville brings a customer-first approach to car buying, proudly serving Burnsville, MN and the south metro area with a wide range of new and pre-owned Nissan vehicles, including the popular Rogue, Pathfinder, and Sentra. With Walser’s One Person, One Price philosophy, you'll enjoy a transparent, hassle-free process from start to finish—working with one dedicated expert and getting our best price up front, with no hidden fees or pressure. Most used vehicles include a complimentary limited powertrain warranty and a 3-day/300-mile return and exchange policy. Visit Walser Nissan Burnsville today to experience award-winning service and a better way to buy.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television